General
3763 results found
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"Tickets Time Tracking" Report Company Name Filter
Add a filter for Company ID to the report so I can quickly see how much time I have spent with a client on an Annual, Monthly, Weekly basis
3 votes -
block status (selectively)
Ability to configure statuses that you can't manually switch too
eg. resolved, invoiced
We would like to fix 2 major issues
1. lost $ due to 2 statuses above
2. procedure / process enforcement
we would likely block all and just use Ticket Automation to move statuses along3 votes -
Options to select light or dark color scheme of the top bar. (Hard to see on tablets)
My repair staff are using tablets as the interface for working with the repairs that come in. So when they view the repairshopr interface its a mobile version of the web. I had some complaints from my staff that the icons where they click to search are hard to see. The color scheme is light gray on dark gray. It would be nice if there was a way to select different color schemes like light vs dark, or something with more contrast. Something different so these guys can see the buttons. in the top bar on their tabets.
3 votes -
Complete Dropbox Sync
Ok, We already have it where we have a live backup of our data put into our dropbox. So the ability to link dropbox is already there.
Currently, we have to use Zapier to create a dropbox folder for each ticket we make, it would be great however if we can have it so when we upload an attachment to a ticket it would go directly to that dropbox folder, as well as the ticket paperwork and invoice. Current it is a hunt and find situation and we use dropbox business to sync tickets and invoices among all our guys…
3 votes -
Bring Back the Fast invoice
It used to be very quick to create invoices. After you were filling the customer details it would've created the invoice straight away. Now you go create invoice and instead of sending you to the invoice screen you get the screen with the customer details and then you need to click on create invoice again. Thanks.
3 votes -
link contacts
We offer a repair service for production managers that look after several businesses each which needs their invoices billed out to their relative venue.
An example would be 'John Doe' is associated with 3-4 different businesses on our system and would like to link him (number & email) to those 3-4 business.
Maybe it could work at the point when adding a contact to a business it looks up a table of existing contacts on the database and autofills the details in.
From a 'Contact module' you could then edit/revise the links if the person has left the company or…3 votes -
Add feature to record and track ongoing overhead costs and therefore more accurately report on profit and loss
It would be great if RepairShopr would allow a feature that allows recording and tracking of monthly ongoing costs of the business unrelated to stock purchase (overheads).
This would make the profit and loss reports overall more accurate and valuable as they will be a true reflection of the performance of the business taking all costs and outgoings into consideration.
3 votes -
Add "Sort by" option to New Filters
When creating a new ticket filter, it would be nice to add a "Sort By" option to the query that is to be saved. For Example: I create a filter called "Resolved" and automatically sorts by the "Last Updated" column.
3 votes -
Beta UI Time Due Detail
It would be extremely helpful to have the Time Due of tickets visible in the tickets page. Currently, in Beta UI, it only shows the Time a ticket is due if it is due "Today", or if you mouse over the Due Date. I find it beneficial to have the Time Due visible in my ticket list at a glance rather than needing to mouse over each ticket's Due Date. This is a change from the non-beta UI.
3 votes -
Assign time for other technician
Would be good if you could assign time to another technician or reasign time in Ticket Time log
3 votes -
Autopay non-recurring invoices when due option
I have been unsuccessful in finding a way to autopay invoices as they come due that aren't recurring. I am in the middle of migrating but have this feature as a requirement. My current/previous platform has the ability to turn autopay on/off for credit card processing if the invoice's default payment method was set to a credit card.
3 votes -
Bundles for inventory with GOV Fees like Recupel, Bebat, Auvibel
Bundles for inventory with GOV Fees like Recupel, Bebat, Auvibel
Make it possible to make a bundle for an item in inventory that you can connect a product to another, would be nice to have this so if you sell an item that also has to have recupel, GOV fees, … etc, charged this goes automatically. We call that attach product to another product. Would be nice to use this also as Crossselling / upselling. If you buy an laptop, we suggest you also buy office, laptop case, …3 votes -
add the ability to filter invoices by status
When doing invoice audits, it would be extremely helpful to filter by status to see which tickets were accidentally left un-resolved OR tickets that were resolved without paying the invoice.
Thank you for considering.
3 votes -
in the POS - add a second "back" button that is programmed to go back to the previous page only not the 1st page
in the POS - add a second "back" button that is programmed to go back to the previous page only. The current BACK button goes back to the Starter POS screen. A "previous screen" button would make it quicker to find items in the same category.
3 votes -
Add integration with TapMango loyalty rewards
We've started utilizing the TapMango loyalty rewards system and have been very happy with it so far. Rather than building your own loyalty rewards into RepairShopr, could you possibly provide integration with the TapMango system? I'm aware of several other POS systems that they currently integrate with.
3 votes -
Allow the creation of a limit of appointments that can be scheduled at a certain time when utilizing a custom widget.
Allow the creation of a limit of appointments that can be scheduled at a certain time when utilizing a custom widget. For example, we allow customers to book their own visit times through a custom widget, but we only have 2 teams that can complete these visits at a time. We sometimes end up with 4+ appointments for the same time slot.
3 votes -
AASP Ticket Communication
This idea is to have a global system in place to allow all Apple Authorized Service Providers who use RepairShopr the ability to view notes from other locations. This is extremely valuable for multiple reasons.
It provides insight on repair and ticket history. This also allows AASP's to "flag" a specific customer or device that may have been tampered with. It provides clarity on expectations that were set before and helps customer agents align better on future interactions.
This tool would obviously need to be optional but would also need to be strictly AASP's who use Repair Shopr due to…
3 votes -
Hire a qualified UI / UX designer. :?
It is my opinion that the "New UI" is even worse than the original.
3 votes -
STATUS TICKET
REPARO CELULARES Y OCUPO DIFERENCIAR EL STATUS EN RESUELTO REPARADO O RESUELTO NO REPARADO, ESTO CON LA FINALIDAD DE CHECAR EN EL REPORTE CON DETALLE CUANTOS SE REPARARON.
3 votes -
Ticket Automations
please add the option to attached the intake / outake forms and send to the customer once the ticket created / resolved
3 votes
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