General
3763 results found
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appointments booking with routing (Viamente)
Hello, it would be great if the appointments could be expanded. We currently have 4 full-time field engineers. The current system uses an API with viamente which works great but working with repairshopr would be great. Itwould be great to add appointments with rules such as ZIP/Postcode call types then the system creates the service route. This is one of the main holdbacks from us switching over to repair shopr completely
3 votes -
Add Linked Invoice # Tag to Ticket Automations
Please add a ticket tag to ticket automations for the linked Invoice
3 votes -
Custom Field with Luhn algorithm for IMEI
To integrate Luhn algorithm into custom field. It will reduce mistakes while adding IMEI of a phone device on a ticket. Many sites for unlocking phones have it.
3 votes -
Allow customer sheets/forms that are accessible to customers
I would like to be able to create a customer sheet using all available variables that can be offered to customers for download. A little like the customer marketr etc.
My idea relates to a need to provide customers a postage form for them to send items to us. I currently had a custom PDF document Isent, hey print and fill out their details including ticket number then return it using half of the PDF as a postage label, the other as a packing slip.
Repairshpr has ALL the necessary details to create this form in its entirety so it…
3 votes -
Sync PO shipping charges from RepairShopr to Quickbooks Online
Shipping charges on the RepairShopr PO never sync over to the Quickbooks Online PO. The QB PO is always less the shipping charges, and we have to go into each PO and bill manually in QB and add the shipping charges. Very frustrating and time consuming.
It would be awesome if, when we have a RS PO with shipping costs associated with it, it would automatically sync over as a shipping cost line item on the QB PO. This would make the process completely automated. Thanks!
3 votes -
Ticket Barcodes
The Default bar-code on intake forms is to the customer phone number, Should be to the exact ticket it refers to.
3 votes -
Create an invoice from a contact
I would love for this to happen.
3 votes -
Make the Names of Products Bold When Searching on Invoices
I would like the name of a product to show up in bold when using the line item search field on an invoice. Currently all text looks the same and makes it hard to tell the line items apart. After the item name is a hyphen, so that is how we can tell the items apart, but having the name bold would be a huge help.
3 votes -
update customer phone number on ticket creation
ability to view and replace current customer contact information during ticket creation.
3 votes -
Export inventory changes to csv
To better filter for what I am looking for I should be able to export the inventory changes to csv.
I think all reports should be able to be exportet to csv.
3 votes -
Priority should be included in Ticket Created notifications
In our use case we need this with Slack or Webhook integration. Currently only the Name, Ticket#, Subject, Type, and Description are included.
3 votes -
It would be great if we could give descriptive names in version history in templates.
We use different disclaimers on various templates. The version history is helpful in being able to revert back to another type of disclaimer, but the version only displays the user who made the last change and the date of the change. If we could give the versions different names it would save us lots of time trying to find the right version for the situation.
3 votes -
I would like the mobile website to be more friendlier.
Such as the Customer Portal, it is not that friendly for mobile use with most of our customers using the link we sent them through SMS. Just a thought.
3 votes -
Customer Attachment security
Keeping the attachments the way they are, but adding attachments to security group manager. to allow a high level of confidentiality. We have client account information we want to keep on repairshopr and the ability to restrict or grant access to.
Adding Admin attachments.
Keeping customer, ticket and public attachments.3 votes -
Add customer purchases to notification center.
Add a notification for customer purchases. This way I can add a webhook to print out labels.
3 votes -
Add the Z report to scheduled reports
Since I monitor the cash drawer from a remote location, it would be great to have the Z-report sent to me automatically each day. Thanks!
3 votes -
make RMA's searchable or viewable by status.
As of right now, in the RMA/Returns Tracker - once an RMA is set to "resolved" it is hidden from view, and we can't see it again if we need to look it up for documentation or research purposes. A button to view completed, or a search function to see RMAs by status is needed.
3 votes -
Products/inventory Page
On the inventory/products main page i would like to see one of the sortable headers replaced. the item "maintain stock - true/false" is not needed for viewing on the page. I would like to see it replaced with "Physical location" taken from the product details page. This would allow the user a fast way to locate the part without having to click on the part to find the location.
it would also be nice if we could customize the headers by choosing what we want to see and we should be able to pick from all the fields on the…
3 votes -
Reminder triggered by new ticket or invoice
When creating a new reminder, it would be very handy if you could make it trigger when you are about to create a new ticket/invoice to that specific customer.
Example: I want to be reminded that next time I make a ticket to a customer that the technician takes certain service parts with him to the customer or something like that which I would most definetly forget to do...
In the reminder creation windows you could just tick a box and choose will it be triggered by date and time like now or by other event like ticket creation.
3 votes -
Displaying Prices on Device Widget
I currently have made my own device repair page on my website which a customer can search for their device and book a appointment which displays the price. I actually prefer the layout and steps of the device widget in repairshopr to my current. Is there a way to integrate prices in the step?
Customer selects "iPhone 6... Colour... Broken Screen... And then tells them the price (even if its an estimate), if they are happy with the price they then continue to a appointment booking screen; which then comes on the calendar?
Sorry if this is already a feature,…
3 votes
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