General
3762 results found
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make - (empty) dissapear completely if there is no first and last names
I know that on the invoice template etc you can tidy it up with {{customerbusinessnameorcustomerfullname}} but everywhere else it looks messy and it annoys the crap out of me.
If you have a customer with a first and last name and no business it doesn't say "First Last - empty" so I think for businesses that don't have a specific rep / owner that the same thing should happen where the word (empty) just doesn't appear at all!
3 votes -
Add notifications for incoming communications.
When adding a manual entry to the communications log, for instance a phone
call, visit etc, there does not seem to be any way to send this to slack
using the notifications?
Is it possible to add this please?
I'd like everyone to see there is a notification in the slack room.3 votes -
Create a Phone.com API Integration
We use a cloud based phone system called phone.com. It'e been very affordable for us. They have a very complete JSON based API and I know you guys could add this in two seconds! Their API covers the full call interaction between the call coming in, being answered, and the call ending. They can do that for outbound calls too. There is also the ability to send and receive text messages through the API.
Phone.com API knowledge base -> https://apidocs.phone.com/docs/account-listeners
3 votes -
Module for managing Antivirus Subscriptions
At my shop we sell antivirus subscriptions. Now I know that repairshopr has features like recurring invoices, contracts, and recurring tickets that can deal with this. However as a growing small business what I hve started to notice is that as the business grows and as more customers begin to accumulate the less manageable it is becoming. With recurring tickets or contract expiration reminders constantly flooding up my ticket queue, or when i need to cancel someones subscription im not just cancelling the subscription i have to go into their customer profile and delete then contract then go back and…
3 votes -
Warranty expiration notifications
Currently Marketr allows customers to be emailed when a warranty expires, based on an advanced search list. This is great but there isnt a way to have tech notified of this.
This could be done 2 ways,
simply would be to add the ability to CC a marketr campaign to a tech email.The other way would be to have the warranty expiration create a ticket or email.
It would need to be per warranty type. Like the Anti Virus (or other subscription) expiration would be handy, but a stick of RAM I wouldn't care about.
3 votes -
fix the search bar to most recent ticket when typing customer name
When you type a customer name in the search bar it gives a random assortment of tickets, invoices, and estimates in random order. It would be helpful if the most recently created tickets for that customer appears.
3 votes -
Inventory
Inventory is a pain. I have to go through pages of products, old and new, to find a single item. Updating things like our MSP offerings requires multiple windows and a new search each time.
How about a directory tree that breaks down items by category? Simple. Easy. Clean.
3 votes -
Resolved vs In progress Pending Charges
We have customers that we work with on a regular basis and I like the idea of a recurring invoice automatically adding pending charges to an invoice.
The problem is, I hate to add charges to an invoice if the job isn't done.
In other words, I would like to see the ability to add pending charges to a recurring invoice from tickets that are resolved. That way, my customers are getting invoices regularly only for the jobs that are complete.
3 votes -
link inbound email to parts orders
I would love to have an inbound email address setup within RepairShopr where I could have a filter setup in my email to automatically forward shipping notifications and order updates and have those linked to their associated order (probably in the notes section).
Since most vendors tend to use similar wording on their order updates (at least in terms of identifying order numbers, tracking numbers, etc), I'm guessing it wouldn't be too hard to parse over those and link up the information? :)
3 votes -
Prepay Customer Statements
When a prepaid customer hits ZERO hours, I would like a way to run a report for them to show what tickets were assigned to those hours and how many hours each ticket used.
This is very important as customers need to know EXACTLY where their money is being spent.
3 votes -
Make all phone number types available for templates
Right now, we're able to collect and store all sorts of phone numbers for customers, but it's only possible to include {{customerphone}} and {{customermobile}} in the ticket or invoice templates. I'd like to be able to stick the shortcodes for each number type in my template, and then, as long as there's a number in the field, that number will be displayed. Ideally, if a particular field is blank, the shortcode would simply leave the space empty or maybe return a "n/a" or "null" if necessary.
I see this as more beneficial for in-shop/behind the scenes use (i.e.…
3 votes -
Merge as Contact
We often get requests from individuals either using a personal e-mail account for company requests or from customers who only use gmail addresses for their business. We need a "merge as contact" option to get their account merged in to the main account but preserve their contact info so future requests automatically come in under the main company account. Currently, we have to merge their account and then manually add their contact information.
3 votes -
Multiple tickets on one estimate
I'm repairing mobile computers and it's not rare that I a have multiple repairs for the same customer.
3 votes -
When sending emails, add a parameter to log in automatically.
When sending a ticket reminder email or any kind of email, you already know who the recipient is (e.g. if you did password reset you'd go based on email) so why not add a parameter to the url so that the tech gets logged in
3 votes -
Estimates
Can we have a comments section on Estimates like Tickets that shows on the Estimate when printed.
3 votes -
Option to Show Due Date on Invoices
I'd love to see the option or even the string to use in template - to put the Due Date on an invoice. This will help our customers know when they start incurring late fees in a clear cut manner.
3 votes -
categories
When sorting categories they sort alphabetically. Issue is that they sort categories without subs (alphabetically), then they sort categories with subs (alphabetically). Why not all alphabetically notwithstanding subs...
3 votes -
We use SERTIFI an e-signature application for signing professional services contracts. It would be great it RepairShopr could offer an integ
We use SERTIFI an e-signature application for signing professional services contracts, etc. It would be great it RepairShopr could offer an integration. I checked with the SERTIFI rep and he looked at the RepairShopr website. He said that SERTIFI has some of the same integrations and he thinks the integration with their API would be pretty easy for your team (if interested). Let me know if I can put you in touch with their Director. Thank you!
3 votes -
Include all payment forms on Z-report
Z-Report only provides a text entry field for checks when RepairShopr has recorded a check payment for the day.
We sometimes accidentally enter a check as if it were a Credit Card. When completing the Z-Report that day, the credit card amounts will show a variance. If we could fill in the amount of the check in a Check payment field, there would be offsetting variances. But since the check field is not provided, we end up with a mystery variance in credit cards AND a mystery check deposit.
Providing the check payment field (and payment fields for all payment…
3 votes -
Add a Security group for The Paid button
The help area says "is intended, typically, for an accountant or similar individual" but a technician can click it. If they click it we will assume it has been paid.
Can we make this feature only available to admin. It doesn't matter if it is visible but I prefer the techs can't click the paid button on their own.
3 votes
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