General
3763 results found
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add assigned role to "users" screen.
On the screen of system users, please add a column stating the security group that the user is assigned.
3 votes -
I Thinks it's great, If we have expand option, instead of click and open tickets in new page. Its much better, if we will click on ticket nu
I Thinks it's great, If we have expand option, instead of click and open tickets in new page.
Its much better, if we will click on ticket number and details will expand below. that will me much fast process.3 votes -
Custom Invoice and Estimate comments
As far as i can find there are no where we can see what the custom message is as we cannot see the email sent by the system. Would it be possible for the system to enter a the bottom of invoice screen (under changes or whatever it is called) what the custom message was, or post a copy of invoice?
3 votes -
Search box on customer screen
After selecting a customer it would be nice to be able to search for the next customer without going back to the main customer screen.
3 votes -
Estimate(s) number included/tied to Ticket - Customer Portal
Hello!
I have had a few confused clients recently - as this type of system is 100% new here in Paraguay. They have been confused on which estimates go to which tickets without reading all the comments and discussions.I would like to propose that in the customer portal, there is a similar feature to what we have in the work approved portion where the Estimates are shown/linked for us for when a client views their ticket.
Also, possibly under the Open Tickets section on the main portal screen - between the ticket number and the ticket title having an…
3 votes -
deposits should not count towards invoice limit
I understand limiting tickets and invoices for my current plan, but deposits should not count towards this limit since they are really just credit put towards another invoice
3 votes -
Estimate Builder
Estimate builder templates would be very handy to build into the ticket flow, or even into its own mini module. That way we can ask questions when making the ticket then a pre build estimate that can be edited as pre made for the tech. We could also do with the open reminder feature http://feedback.repairshopr.com/forums/165658-general/suggestions/8140302-open-estimate-reminder-please, options with several totals http://feedback.repairshopr.com/forums/165658-general/suggestions/5664118-multiple-option-estimates-named-estimates, and maybe a pre-built template with which what type of product do you want with it as a dropdown selection EG Black Aftermarket White Aftermarket, Black Original, White Original, EG None, Black Case, White Case, Red Case, then…
3 votes -
Add ability to send internal comment to staff via list with checkboxes
It would be awesome if you could have a drop-down menu with the list of staff members that you can select via checkbox to email a internal comment to. then have the ability to let them respond to the comment in the email and have it come right back to the ticket and notify the staff member that send it via email then they in turn can respond and so on. This would be great when having a conversation about a ticket.
3 votes -
Allow modification of Z Report
Life happens and that means it is inevitable that someone will click done before verifying numbers. I would like to have the ability to modify receipts (Credit, Cards, Checks, Cash) numbers for admin users only when counting was not completed prior to hitting done.
3 votes -
Australian SMS
i have seen a large amount of businesses down here that use https://www.smsbroadcast.com.au as their online SMS provider, also has a API available (seeing as flowroute wont allow .au domains..)
3 votes -
Fix 1 year since we've seen you - Trigger off of LAST contact
Right now the 1 year since we have seen you triggers after 1 year of the first ticket even though we may have done work with the client in the last month.
Please fix this. It's confusing to clients as to why they are getting a notice that we haven't seen them for 1 year, even though we just did work for them.
3 votes -
Trade Account/Customer
Hello, We carry out repairs for other companies, we would like to add a trade customer, but then add our mutual customer to the ticket so that we can call out to that customers address etc. then email the trade customer with the estimate but also update the customer also. At the end of the repair we would like to invoice the retailer not the customer. I guess you could call it a 3rd party repair. We would also like to add extra collection and delivery address to a customer ticket.
Thanks3 votes -
Create search/organisation options within bundles section
I don think the recent solution goes far enough to fully fix the issue of finding, organising and editing bundles. The ability to search and categorise within the bundles section would make it a lot more user friendly.
3 votes -
Womply integration
Womply is a multi-faceted back-end integration for helping business owners track numbers intelligently (not like Domo! Sheesh, what a clunky system!), boost their reputations, filter negative reviews, monitor their business, and best of all, it's beautiful and easy to use. If you're using Vantiv for merchant services, chances are you've already had their phone call to do a walkthrough of their software - I highly recommend you take it and see what it has to offer. It's beautiful! The problem is it only takes in information from Vantiv, imagine how much more useful it would be crunching your RepairShopr database.…
3 votes -
Allow sorting of Marketr campaigns
As I continue to send out monthly (or now bi-monthly) newsletters, my list of campaigns is getting unwieldy. According to support, these are simply randomly sorted. At the very least, having them sorted by date in reverse order would really make sense. I have two newsletters that I have started for this month, but to find them I have to scroll halfway down the page. It would be much more convenient if they were at the top.
Ideally, this could be made sortable by any of the headers - but please at least default to sorting by date.
3 votes -
Add delivery note and invoice numbers to inventory/purchase orders
We Would like to be able to collect and store with each purchase order the vendors order/conformation number upon submission of the purchase order, also when receiving a part into stock we would like to be able to add the dispatch note and or invoice number provided by the vendor/supplier. These numbers would need to be locked to the part.
3 votes -
Ticket Technician - do not automatically assign and require assignment
Hi, will you please consider the follow options under Ticket Preferences:
Do not automatically assign technician to user who created ticket (usually our front desk staff)
Require a technician to be assigned (we like this feature and if 1 is checked, we will need 2 to ensure it still happens)
Thank you for considering.
3 votes -
Notification for register adjustments/ z reports.
Notification for register adjustments/ z reports.
3 votes -
Finished Products associated to Inventory
I'd like a "Product" option that had finished products made up of multiple inventory items. I have a repair shop but sometimes the customer wants to replace the whole unit rather than do a repair. I'd like to be able to quote a complete product to the customer rather than list every component for a quote. If I could associate all the parts into a product, then when I build one, it would remove the quantity of components associated to that build. These products would not remove items from inventory until the product is tagged as "Built". This same option…
3 votes -
Report with all tickets due today downloaded to CSV
We would like to download a list with all tickets due today
3 votes
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