Hello!
I have had a few confused clients recently - as this type of system is 100% new here in Paraguay. They have been confused on which estimates go to which tickets without reading all the comments and discussions.

I would like to propose that in the customer portal, there is a similar feature to what we have in the work approved portion where the Estimates are shown/linked for us for when a client views their ticket.

Also, possibly under the Open Tickets section on the main portal screen - between the ticket number and the ticket title having an Estimate column for a quick reference.

I feel that this would really stream line the users that have more than one device with me/more than 1 ticket open.

Thanks!