Estimate builder templates would be very handy to build into the ticket flow, or even into its own mini module. That way we can ask questions when making the ticket then a pre build estimate that can be edited as pre made for the tech. We could also do with the open reminder feature http://feedback.repairshopr.com/forums/165658-general/suggestions/8140302-open-estimate-reminder-please, options with several totals http://feedback.repairshopr.com/forums/165658-general/suggestions/5664118-multiple-option-estimates-named-estimates, and maybe a pre-built template with which what type of product do you want with it as a dropdown selection EG Black Aftermarket White Aftermarket, Black Original, White Original, EG None, Black Case, White Case, Red Case, then Warranty 30 Days, Lifetime.