General
3763 results found
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Ability to add Banner or Notification to Tickets
I would like the ability to add a Banner / Notification to the top of a ticket alerting a tech to something.
3 votes -
Xero invoices not syncing.
Randomly only some invoices each day do not sync. Any idea why this would occur?
1 vote -
Offer another pricing option.... I don't need more users just more tickets....
I'm a sole proprietor and when things are normal I take in 7 - 10 items a day... I don't need all the users just more tickets....
How about something in between the starter and the repair shop with 10 users.... seeing additional users are $110 each..
Think some way to split the difference at least at $250 savings annually wouldn't be unreasonable for a 1 user account and unlimited tickets, or someway to buy access to additional tickets just like purchasing SMS messages... say I could buy a block of 500 at a time... that way as things remain…6 votes -
can you do a app for sage so we can intgrate the invoices to sage
can you do a app for sage so we can intgrate the invoices to sage like xero
1 vote -
1 vote
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Change SMS template {{invoice_total}} when sending "Completed with invoice" SMS
The {{invoice_total}} tag that is included in the default SMS template sent when a ticket is marked completed (and has an invoice attached to it) sends a complete total for the invoice that disregards any pre-payments or deposits made, I'd suggest you change this to include the BALANCE DUE total on the invoice which would cover every business who uses your software's needs, including the ones (like us) who may get pre-payments/deposits for certain parts or flat rate services.
This has caused several panicked or angry customers to call for an explanation from us over time :)
I attempted to…
4 votes -
I would love the ability to have SMS and/or Email for different benchmarks
It would be great to have the option to setup automatic SMS and/or email when customer bench marks are reached... some examples might be...
Customer input required... login into your system and respond
Estimate competed
Repairs Beginning
Repair on Hold, Need Customer Input
Repair on Hold awaiting specialty parts..Each industry would have their own needs but the whole idea here is more automation when a ticket is updated.
0 votes -
Look into allowing custom fields for phone numbers
I know there are fields for office, mobile, other, etc.
It would be nice to have a custom field where we can title phone numbers accordingly.1 vote -
1 vote
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Zoom in on your videos!
Whenever you make videos for Youtube, please zoom in a bit (or reduce your screen resolution) so that there is more content and less margins left and right. When easily a third of the screen is whitespace, your content is tiny.
3 votes -
Time bug in Repairshopr
Repairshopr does have a bug in time settings. I'm in the UK so it's GMT summer time. When I set GMT (+00:00) time shows 1 hour behind real GMT, but when I set GMT (+01:00) time is 1 hour ahead real GMT. Cannot set current UK's summer time.
1 vote -
Make relevant asset lists printable
Being able to have a master list of assets relevant to a ticket, especially when doing outtake, would be very helpful. That way, shops can verify that every item they received (charges, cables, drives, etc) make their way back to the customer.
Being able to have this included as part of the outtake form as well as a printable list, would be great.
1 vote -
Invoicing Must Have
On the invoicing screen please make the "Pending Ticket Charges" selectable!! Right now you can either "Add All" or one at a time. When adding one at a time the page refreshes and its super annoying. I should be able to select the ones I want and add all of those at the same time. This should be easy to implement, and would be a huge improvement. Thanks!
1 vote -
Searchable Time Entries
From time to time, we need to figure out when, and exactly what the issue was with a particular customer. It would be nice to press a button and harvest all of the notes from time entries from a particular customer. This would put an end to then endless opening of tickets to peruse notes looking for a past solution. This is different than the documentation function of the site. Basically, collect the labor log entries and display them chronologically, and perhaps make that searchable.
1 vote -
Conditional Logic in Forms for Tickets or Worksheets
We do several types of work which requires different information to be recorded based on the task.
I'm looking for a solution to build conditional logic in forms added to tickets or built with the worksheets added to the ticket.With conditional logic in forms, we can ensure that people using the form will only answer the questions that are relevant to their submission by showing specific fields based on their answers to other questions.
8 votes -
Red star a customer that has stiffed us on a repair
I just had a customer do a chargeback for a legitimate repair . It would be great if we could flag them so if they ever come back it will notify us they are on a do not service list .
1 vote -
Report for invoices due
Increasingly we are asked to process payments on the invoice due date but have no way of tracking this easily. If we could get a daily report of invoices that are due it would trigger when we can process payments.
1 vote -
Highlight discrepancies when you automatch leads to customers
With mail-in customers, it's critical that we capture their address properly. I love that RepairShopr matches leads to the most likely customer, but it's not perfect and having to compare the address the customer entered with what we have on file for every lead really adds up. Sometimes the difference is huge, but other times we've had customers move down the block and the street number, or even apt number, are all that have changed. It would be a big help if you could make anything that isn't the same between the two sets of information show up as red,…
0 votes -
Need a way to schedule a client for the same day of every month, without having to schedule it one by one
There needs to be a way to schedule a client for many appointment. I have clients that I do monthly visits for and I like to schedule them out for a year at a time. Inputting this 12 times for multiple client gets very tired sum. Please include a drop down box that say every week, every two weeks, every three weeks, monthly. This would make life so much easier.
5 votes -
Used part purchase (Negative product quantities- to add parts to inventory)
"Customer Purchases" doesnt work like i would like it to. My issue apparently cant be solved in a ticket either, I may post that seperately. I take in used equipment in which
I buy from customers, take trade-ins, buy at auction,or find on the street corner. I then dismantle the assets and put used parts into inventory. I have attempted this process in repaIrshopr using both customer purchases and tickets to no avail. Customer purchase parts do not show up in inventory, plus id need the ability to select part numbers already on file.Tickets do not allow for sale of…1 vote
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