General
3763 results found
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More data fields in products
My vendors supply more information in the price files than I have room for in repairshopr. I would lie to see dditional fields; such as: weight, dimensions, html tags, "substitution for, superseded to, "etc. My profession deals heavily with supersessions, substitues, replacements, and cross-references. Plus some of those fields would translate to online store fields
1 vote -
Bin location labels
I'd like to have the ability to print off a label for each bin location. With that, the possibility to scan a bin locations bar code and perform a cycle count on everything within the bin
5 votes -
Add a cross-reference tab in inventory
I'd like to see an additional tab in inventory, similar to upsell, but seperate.in my line of business cross reference happens frequently.which is different than upseell as in that there is not necessarily an upsell involved.just a similar part of different brand or manufacture.for example; I have two different spark plugs, one from vendor:acme with part number 1234, and one from vendor: stens with part number 987654, both of the same price potentially. One is oem and the other aftermarket. And while I'm at it, an additional tab for related products; such as suggesting a particular air filter when a…
1 vote -
Add aDuplicate (clone) button on worksheets
I'd like the ability to have a duplicate button when building worksheet templates instead of recreating when a similar object already exists
1 vote -
Clone button for warranty templates
I'd like to see a clone button for things such as warranty templates like inventory has.
1 vote -
Clone button for warranty templates
I'd like to see a clone button for things such as warranty templates like inventory has.
0 votes -
Embeddable Bulk Intake Form
Hi! I just opened up a repair shop that focuses on industrial grade test equipment repair. My customers often send in more than 5 pieces of equipment at a time to be repaired, and as of current, there is no good way through RepairShopr that I can find, to have a customizable bulk intake form. Is this do-able? Formstack can't really help either, as RepairShopr can't process multiple tickets from one Form stack form.
So far, I have just embedded multiple custom forms on my website, this is confusing to the customer, clunky, slow, and it looks awful. So here's…
2 votes -
Payment terms
When we invoice a trade customer during any part of a calendar month our terms are for payment by the 20th of the next month.
This doesn't appear to be an option.
Can you please make this an option under payment terms?3 votes -
Default Ticker Communication Billing Status
Hi there,
It would be great if the billing status for ticket communications, was set to the billing status of the ticker by default.
1 vote -
Automatic accumulation of managed credits for clients.
As an MSP it would be an excellent feature to be able to have our customers accumulate managed credits that could then be applied if to their invoices if wanted.
1 vote -
Filter Tickets by date that the ticket is "Resolved"
It'd be infinitely helpful to be able to filter tickets by the date that the ticket is "resolved" so that a quick review of monthly activity could be assessed.
1 vote -
Courtesy email sent X days before recurring invoice runs
Multiple customers want to be notified before the annual recurring invoice runs. Some require us to notify them before charging their card. Without an automated option this adds a lot of manual interaction. Please add a template for advance emails to be sent before annual recurring invoices run, with the option to choose a number of days in advance that this message is sent.
1 vote -
Worldpay Stored Payment Renewal
We can't be alone in having clients calling in concerned about WorldPay's $0.01 credential renewal.
While it's possible to explain it, some clients don't understand and direct their frustration at us.
When this credential renewal goes through on a cancelled/expired card, it triggers the financial instutition's fraud protection. We've had clients have their cards cancelled and replaced because of this.It is baffling is that Worldpay will try to renew the credential for cards that are expired - we already put in the expiration date into a text field when the card is stored. The information is there that the…
0 votes -
Custom Phone Number Tags
Give the option to tag names with phone numbers in customer accounts. Would be helpful when there are multiple points of contact
1 vote -
Display Due Date in Customer Portal
We provide access to the customer portal to all of our customers however the feedback we get is that they still find themselves calling or emailing for proposed completion dates / delivery dates etc - our team update the due date to reflect the date due for completion - can the due date please be displayed in the customer portal? The customers would then see status and due date for example "Waiting for Parts" Due Date 01/02/2021 or Status "Awaiting Delivery" due date 01/02/2021 and it would be so much clearer and avoid unnecessary chases.
3 votes -
Update Ticket Note - Change Status To Private
Sometimes customer's send me private information as an email or SMS response... it'd be nice if one of the dropdown options (aside from the current "Delete" and "Split into new ticket" would be to "mark as private", so that it only shows up on our back end. Or, perhaps, the ability to "send to credentials" so that we can semi-import the information into the credentials section of the customer record. anyone onboard?
3 votes -
Email ticket commands to update/close the tickets
It would be great if we could send an email/fwd to repairshopr with special commands that can manipulate the ticket. A few of the last PSA's we came from had this and it was a very helpful feature.
I.e
CMD Time 0.50 add half hour
CMD Status "Waiting for customer"
CMD Assign "Rob@domain.com"
CMD Note "Ran maintenance scripts and rebooted"
CMD Status resolved0 votes -
Mandatory time entry on ticket updates
ability to make the time field mandatory for each ticket update to further clamp down on lazy techs that cost us money. We find the timer is never used and at least if the tech is forced to put a time in before posting the update it will be at least representative of reality
3 votes -
Allow sending a custom list of customers to a tech for followup
We have set up an automatic email system to notify customers when their antivirus is expiring, but we don't have an email address for all customers - it would be handy if we could send a list of customers that appear on a Saved Customer Search to a tech, so that they can call the customers for followup.
I am certain that automated means to notify techs that followup is required could certainly be applicable in many other instances, as well.
3 votes -
Office 365 Calendar Sync -- Recurring Appointments
Love that there's 2-way synchronization between O365 and RS, but when you create a recurring appointment in O365, only the first instance shows up in RS. It would be super awesome to not have to finagle with manually creating appointments.
Please let us sync recurring appointments in the RS calendar!
10 votes
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