It would be great if we could send an email/fwd to repairshopr with special commands that can manipulate the ticket. A few of the last PSA's we came from had this and it was a very helpful feature.

I.e
CMD Time 0.50 add half hour
CMD Status "Waiting for customer"
CMD Assign "Rob@domain.com"
CMD Note "Ran maintenance scripts and rebooted"
CMD Status resolved