I would love the ability to have SMS and/or Email for different benchmarks
It would be great to have the option to setup automatic SMS and/or email when customer bench marks are reached... some examples might be...
Customer input required... login into your system and respond
Estimate competed
Repairs Beginning
Repair on Hold, Need Customer Input
Repair on Hold awaiting specialty parts..
Each industry would have their own needs but the whole idea here is more automation when a ticket is updated.
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burt
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