General
3762 results found
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Bundled Item Labels
It would be really nice if I could print labels for my bundled inventory items...
22 votes -
Option to NOT Maintain Stock at Specific Locations
Some of our locations are just for ticket reconciliation and organization. It's really annoying having "low stock" indicators in inventory, only showing because "placeholder locations" don't have any stock.
Even more annoying is that new locations automatically are set to reorder at 0 and desired qty at 2. Every time we add a location or inventory item, we have to update stock numbers for every item.
Can you please add a way to set certain locations as "This location does not stock inventory"? Thanks!
1 vote -
Make the Issue Type and Customer Field Type The Same Thing
Selecting an Issue type when creating a new ticket should trigger the Custom Fields and linked Worksheets. It makes no sense to have them be separate Items. You can allow us to select what custom fields each issue type is linked to so it does not have to be a one-to-one relationship.
14 votes -
Make it possible to have your own PO#s.
It would be nice to be able to set your own PO#s. For example, if we manually enter the first one as 1000, it would be great if it would automatically go on from there instead of that long letter-number one that's in there. We would love it if you could change that! :) It would be very helpful.
1 vote -
QuoteWerks integration
We currently use QuoteWerks and there addon QuoteValet for our quoting system. Just thought I make a suggestion on some kind of integration.
Some info on there SDK. http://quotewerks.com/sdk.asp
Something simple like the quotes are pushed from QW to RS like they do for Autotask and other CRM/PSA's. No photos or anything fancy QW does that just need the basic quote info to beadded to the quotes/Estimates in RS. I hope I'm making since.
81 votes -
Is it possible to introduce a method of blocking off whole days in Appointment Booking Module. Currently block off days we have to book eac
Is it possible to introduce a method of blocking off whole days (or a time period) in Appointment Booking Module. Currently, to block off days we have to book each tech off for the day. If we were both away for a 1 week holiday it would mean blocking off 14 individual days, not only time consuming but really messy.
1 vote -
Multiple note categories
when leaving notes on a ticket, maybe having a optional second category for example.
a diagnosis (the computer has this issue) but the customer may have already said they dont want it done if thats the case, you would mark it as complete.
being able to mark a note as 2 different type of notes would only save a small amount of time however would make life slightly easier.
Thank you for your time :)
Darien1 vote -
Phone Number Lookup
Hey there, It would be nice to be able to look up the last 4 numbers in a telephone number so as someone is calling you can look up ahead of time and see who it is. Just a quick thing to help me with my repair process.
10 votesJust to clarify for everyone – you can search for phones by typing the whole number in without hyphens/parens/spaces – like 2065551212 – this request is just about making “last 4” work.
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Dashboard 2.0
We would like to see the dashboard be for NOC or Tech Center Driven. Something we can display on the wall in our tech area with key indicators like open tickets, tickets with a reply, tickets without time or tickets with out tech comments, tickets in a particular status, service calls scheduled for today, etc. We have subscribed to DOMO and the information there is great for an executive/owner level but not so great for on the fly statuses.
I have a attached a wonderful drawing of what I would like a dashboard to look like.
2 votes -
Prepaid Hours should work on value not quantity
We have found that using the prepaid hours doesn't discriminate against the hours bought and the hours being used. Example: We have a workshop rate (say $50 p/h) and an onsite labour rate (say $100 p/h). Say a customer buys 20 prepaid workshop hours ($1,000). If they have an onsite booking that goes for 2 hours (usually worth $200) we can not charge them for this time as it is deducted from the prepaid hours. Furthermore the time that is deducted is only 2 hours when this should be the equivalent value of 4 hours at the workshop rate. This…
16 votesCould you use the Deposit feature for this? http://feedback.repairshopr.com/knowledgebase/articles/278074-can-i-create-a-deposit-in-repairshopr
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Use Branded Team Viewer Links
We are starting to use Team Viewer, and have set up our brand on their site. However, the link that RepairShopr uses gives the client a generic, non-branded form of the software. We were hoping we could provide the link to our branded software, so that the customer would get Team Viewer with our brand on it.
We also need it to track the ticket number on the Team Viewer dashboard, which my boss has stated is critical.
Thanks.
7 votes -
Allow the capability to edit the email-notification for techs
We'd like to be able to customize internal tech notifications in the same manner we can customize the HTML email template that our customers see for ticket notifications.
Right now, it's a continuous run-on line of text....nothing nice!
7 votes -
Ability to assign multiple categories per product
It would be great to assign multiple categories to an inventory item.
For example I have categories such as "iPhone 5c" and "iPhone 5s" yet there are parts such as a replacement battery which work in both phone models, therefore are applicable to both categories.
8 votes -
Allow customized estimates
In the Estimates, nowhere in each line item does it show the cost of the item including tax. This can be problematical as my customers are often confused what the savings or extra cost would be if they added or subtracted an item (all prices here in Australia are quoted including tax)
4 votes -
Intake Form Filtering
After completing the intake repair form, only the check marked fields show up for easier readability as well as saving paper.
1 vote -
Excellent Service
Hi,
Just wanted to say thank you for the excellent service. Phone fixed within an hour.
1 vote -
Mark Invoice as Sent
Would love to see the ability to mark an invoice as sent/emailed without actually having to send it via email. Alternatively, being able to specific an alternative email address when sending an invoice would also help. We have a few clients who we email invoices to on a regular basis that require more interaction than an automated email. So we download the PDF and attach it a regular email. But it would be nice to reflect that by marking the invoice as sent.
16 votesWe will be adding a custom destination address field so it will be easy to send to yourself/etc shortly. Thanks!
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MORE Triggers for Customer Reply - Actions/Events to ALERT us on Dashboard
We're constantly using the customer-reply feature, since it updates our ticket dashboard and lets us know to "take action" on specific tickets. It's a very powerful alert system, and we would love for more things to trigger alerts to the dashboard, on behalf of customer reply events. The difficult part is deciding what kind of event constitutes a reply alert, verses just a comment/note. There may be more ideas to add to this over time, but for now, here's a couple ideas:
-Replies to an estimate or invoice (should post ON the ticket as a CR, in ADDITION to the…
1 vote -
MORE Automatic Comments inside Tickets - ALL Actions/Events need an Audit Trail
I think almost everyone understands that Tickets are truly the "container" of the majority of information/events in RS. They link together all communication, estimates, invoices, appointments, payments, forms, etc. The issue is that there is lots of missing change details inside Tickets that could/should be added by the RS app AUTOMATICALLY. Sure, techs could be responsible for adding every little update, but we all know that anything that can be automated - should be automated.
Here are examples of AWESOME automatic private ticket comment posts already created by RS:
-Estimate approvals (including on behalf of conversions)
-Inbound phone calls from…7 votes -
Square label per product
It would be great to have an additional button available when viewing a product item. Currently their is the sticker pdf option but not an option to print a square version of the label which would be very handy to have as we label all parts individually.
1 vote
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