General
3762 results found
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Graphical/input errors when changing prices in Inventory
This is on latest Firefox (43.0) on Linux Mint 64-bit. When navigating to https://techiematt.repairshopr.com/products I then wanted to adjust the price of an item. Clicking in the Retail column to change the price of the item (e.g, from $45 to $55) results in the item then looking different from others in the list. Instead of showing "$55.00", it shows "55.0".
Worse, if one enters information which matches the display of others in the list (actually entering "$55.00"), upon refreshing the page that item is instead now changed to $0.00.
Proposed solutions:
When updating a product price field after admin input,…
1 vote -
Freeagent API integration for UK
I recently took some time out to look at Xero integration with RS and although it worked it did not allow me to reconcile Paypal automatically, Freeagent does this, but does not work with RS, so I was no better off.
There are a lot of people in the UK that use freeagent, I bet some are IT companies, I know this was refused in 2015 but i would like to raise the idea of API integration again, at present we have to manually reconcile all of our invoices when raised in RS a major pain.4 votes -
MSP solutions AVG Ect
I note many use Max focus, we spent last week reviewing al of them but found maxfocus to have hidden costs when white labeling and have opted for AVG managed office, Tickets can be forwarded to RS as emails but it would be nice in the future to tag the incoming tickets as from a separate source than ordinary ticket emails, allowing a higher urgency to be set, just an idea.
3 votes -
Vin Explosion
How about adding vin explosion for autoshops. Even as a payable option, there many option for api's
4 votes -
be able to view inventory in tree view
It would be very helpful to view the inventory in a tree view where we could rename and edit items in general right there. The current view requires us to go to 2 different places to make changes to the structure and such. a tree view would let us pick for a list instead of having to know the name etc.
0 votes -
Add More Accurate Cost on Purchase Orders
We should be able to edit the "Total Cost" on purchase orders because some items are past two decimal points. We ordered an item that totals $14.90 for a quantity of 12. The actual cost is $1.2416666 which the system will only allow $1.24 which only comes to $14.88 which doesn't match so I had to add random cents to make it work.
5 votes -
Customer purchase reports
I do not seem to be able to find a report that will show me all of the products a specific customer has purchased over XX amount of days and show the product (with link to it) and the price they paid along with the invoice it was attached to and any ticket it was linked to.
Thoughts?
1 vote -
make acknowledgement of an asset during checkin mandatory
It is too easy to forget to check an asset in on a ticket. That little asset button is too tiny and easy to miss. I think that there should be a prompt that asks "There is no asset attached to this ticket, would you like to add one? and give us the option to add one or say no.
10 votes -
Make "Issue Type" visible in more places.
I use "Issue Type" to note whether a repair is covered under warranty, simply "warranty", "warranty expired". Often a customer has repairs in that are covered under warranty and others that are out of warranty. The field issue type shows up on the tickets page but not on the customer page or the invoice. As it is it's difficult for me to add multiple warranty repairs onto one invoice because I can't see that info from the logical places. Can this info be added? Maybe make fields selectable to be shown or not shown and how much screen/pdf real estate…
3 votes -
Recurring invoices & tickets - can these be displayed under the customer card
There is a lot of information on the Customer card, but "Recurring Invoices" are not listed. When updating stored payment methods you almost always have to go into recurring invoices to change the payment method, so it would be very convenient to have recurring invoices and maybe recurring tickets (while you are at it) listed under that customer.
2 votes -
Customer Forum
Hi, we are looking at intergrating a customer forum/live chat/messaging facility into our website. A product similar to https://bbpress.org/ or https://answers.cminds.com/. It would be more benefitial if we could integrate existing clients and have them feed straight into our data so was wondering if you had any plans to integrate something similar in the future
1 vote -
Add Assets to Recurring Invoices
It would be nice to be able to add an asset to recurring invoices or at least a custom field that would allow us to enter a description of a device.
3 votes -
Searchable Purchase Orders
Purchase orders are not searchable based on invoice number or order number provided by vendor or by item name - some basic search functionality would be helpful
2 votes -
Link inventory items to actual purchase orders
When looking at an item in the inventory, it would be nice to see the past purchase orders for it. As of now, we don't know what was paid for the last order unless one goes to the purchase orders and find the one that was used to order it.
2 votes -
4 votes
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End of day automatic customer update
Hi
One of the issue that we have with so many customers and repairs is updating everyone at the end of the day. It would be great to have an auto text or email templated update based on ticket status that could take care of this for us. I look forward to your thoughts14 votes -
Phone message portal
I would like a portal that would tie in to the customers history but the view is only phone messages received (like PhoneSlips). You can use this to record a phone call that needs to be returned with a status if the person was called and if the call is complete. It would be great that if the call was not returned in 1 business day it would alert the user to remind them to make the call.
This would allow us to have a record of the call, assign it to a user, have history in the customers database,…
6 votes -
Lead updates customer record
It would be nice if the customer address/phone number would update when a new address/phone number is entered by an existing customer using a custom widget flow, or at least a prompt to change it, similar to the prompt that happens if an address is entered by an existing customer that doesn't yet have an address set up.
0 votes -
add a link to recurring tickets on the tickets screen.
Seems like a fairly simple addition to the tickets page. Currently you have to dig through admin to get to "recurring tickets". Can a button be added to tickets similarly to the "Recurring Invoices" on the Invoice Screen.
0 votes -
Please in the Invoice Page allow it to be sorted by Customer. Currently Invoice # and Date are pretty much the same thing.
Sorting by Customer on the Invoice page would allow for easy finding of people who owe money. Its very difficult to just find one then go back and search. Sorting would make things go QUICKER
4 votes
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