MORE Triggers for Customer Reply - Actions/Events to ALERT us on Dashboard
We're constantly using the customer-reply feature, since it updates our ticket dashboard and lets us know to "take action" on specific tickets. It's a very powerful alert system, and we would love for more things to trigger alerts to the dashboard, on behalf of customer reply events. The difficult part is deciding what kind of event constitutes a reply alert, verses just a comment/note. There may be more ideas to add to this over time, but for now, here's a couple ideas:
-Replies to an estimate or invoice (should post ON the ticket as a CR, in ADDITION to the estimate/invoice itself)
-When a customer pays an invoice using online system (so we know to go and resolve the ticket manually)
1
vote
Ryan (CTO, Pinellas Computers)
shared this idea
-
Ryan (CTO, Pinellas Computers)
commented
This would be nice :)