General
3762 results found
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Update/Add permissions to Security Groups (Complete List Attached)
I've noticed quite a number of granular permission levels that are missing, and a few others that are too vague / not specific enough. What I’ve deduced is that almost every subject matter needs at least 5 basic levels (list/search, view details, create, edit, delete) and some need additional special levels (merge, edit specific subset, etc). While some are perfect, I've come up with (what I believe is) a more complete list. Note, my list is grouped in order of most important:
Customers - List/Search
Customers - View Details
Customers - Create
Customers - Edit
Customers - Edit (block hours)…27 votes -
Ability to add "Parts" to a "Purchase Order"
Currently Parts and Inventory are completely separate areas of RS
- This is great, except we often buy One off parts (Parts) and inventory (Purchase Order) on the same Supplier Order.In a part order - would be awesome to have a drop down menu (totally optional) of purchase orders (that have not already been ordered) that a part can be added to
- so the totals on the purchase order match the supplier invoice.45 votes -
Analytics for Marketr campaigns in RepairShopr
It would be very useful to have better analytics for Marketr campaigns:
Which email addresses have opened the campaign emails, and when
Which links have been clicked within the message.
I.E. in a similar vein to MailChimp.
5 votes -
Scanning Barcode Auto-Adds to an open invoice/ticket
Scanning the barcodes is a great way to save time generating a ticket or invoice, however the current system only scans the numbers which require manually pressing enter or selecting an item.
Why not scan it and have it automatically add to which ever invoice is currently being worked on? That would save a ton of time especially when you are a few feet from the computer/iPad/etc...
4 votes -
Add timesheet tab
We would like to request a timesheet tab to be built into Repairshopr. We would like to be able to enter time logs by line item. We want to enter Date, Customer, Ticket, Description and Time spent into daily timesheet report. These time entries would tie back to the ticket selected and it would allow us to see hour total logged hours daily and help to insure we've recorded all of our projects daily. It is very difficult and time consuming with the existing system to record your daily work since you have to open each ticket to log time.…
45 votes -
Integrate POs into Amazon Purchasing Systems
We order alot of parts on Amazon. We use an Amazon Business account. I would love to see you guys integrate the Purchase Order system to purchasing on Amazon. They have already integrated with many systems - http://www.amazon.com/b/ref=br_imp?_encoding=UTF8&node=11339375011&pf_rd_m=ATVPDKIKX0DER&pf_rd_s=desktop-billboard-4&pf_rd_r=0N68VEHDDE4WW7XS2WXE&pf_rd_t=36701&pf_rd_p=2073948102&pf_rd_i=b2b-desktop
20 votes -
Add an adjustable timer alert system to tickets for notifcations
I would like the ability to add individual and manipulable timers to tickets that will trigger a notification to people logging in or to an email, or any type of adjustable notification. When we do an iPad repair, we like to put small clamps on them for 24 hours to ensure they seat properly. However, we have reached a volume where people often forget that certain repairs have sat for a while and need to be given a final inspection; sometimes this final inspection happens when the customer calls to check on their repair or comes in for pick-up and…
6 votes -
Mass Edit Customers!
I want to be able to mass edit customers so things like custom fields can be easily changed for a large group of customers. I use several different Support packages and I want to be able to make mass edits to custom fields so that I don't have to edit each individually.
8 votes -
CSV export for Purchase Orders (and maybe other things too)
I'd love to be able to get a csv file export for Purchase orders. This would give us a lot more flexibility with our inventory management, and allows us to use a custom label printing solution.
25 votes -
Schedule text messages for a later time and date
Sometimes we work late and need to text a customer that the device is ready or remind them to pick something up. We don't want to text them @ midnight however we will forget it by the morning. It would be great to schedule it for a later time. In addition to this it would be great to setup auto texts if the ticket is in a certain state. For instance we have a state called PUP for pending user pickup. It would great to automatically trigger a text every <time period> for that status to harass some of our…
12 votes -
Update ticket status from new ticket comment
When adding a ticket comment, we would like the ticket status to automatically update (which it already does in some cases) and directly match the Update Subject/Update Type. For example, if "Diagnosis" is selected, not only would that update the Diagnostic step in the Progress, but it would also update the ticket status to "Diagnosis". Or, if "Parts Arrival" is selected, then the ticket status would update to "Parts Arrival".
It would also be beneficial if we could add additional options to the Update Subject/Update Type and have those automatically update the ticket status when used as well.
5 votes -
Change where email replies come in
Currently if you send an appointment to a customer, if they reply (yes that's great, see you then etc) the reply comes in as a new ticket. in our business, we do not need a ticket for every job - we only use tickets for jobs that come in the workshop. If an engineer goes out to a customer, we hope to solve the problem off site therefore we don't need a ticket. I would like these replies to come back to my email address, not a new ticket
4 votesShouldn’t you just put the invite on your calendar directly, and use the 2way sync for that even to appear on the calendar in RepairShopr?
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Add UPC code into repairshopr that syncs with woocommerce
I noticed there is a sku column when you import products into repairshopr. When you sync with woocommerce it seems that woocommerce generates it's own UPC number for each product. Any chance there is either a way to import our own upc code that matched the ID code in repairshopr?
2 votes -
estimate manager
need to make it so the estimate creator can filter their estimates so they can work their leads for multiple salesmen or at least add a field on the manager with the creator
1 vote -
checkbox for renewable products in inventory
please add a checkbox on the product details page to check if that product should be renewable.
that would give the availability to select the next renewal date when added to an invoice.
And would also create the recurring invoice or a recurring ticket automatically when expired.7 votes -
Automatic Printing for Specific Ticket Types
Would be great if we could select a set of Ticket Types or Custom Ticket Types to have automatically print.
i.e. We do a lot of Helpdesk (remote) jobs which we have no need to print ticket receipts. But for jobs that come into the Workshop we would give a ticket receipt. Although it is very easy to forget to print one.
12 votes -
digital Signature
Suggestion.. . why not add a “click to Sign” for everywhere there is a Digital Signature.
Sure would be better than people using a mouse or not doing it at all !
3 votes -
iCal integration
We are an Apple Shop, it would be nice to have iCal integration with the calendar services in RSr.
4 votes -
Fix bug in Inventory search and add a search filter for enabled/disabled items
On the Inventory tab, I search for Labor in the search field. Results are my two currently enabled Labor items.
Alternatively, I leave the search box empty and set the category to Labor: Results are the two currently enabled Labor items AND also two currently disabled labor items.
I expect the same results using both search methods.
I suggest adding two checkboxes:
One default checked to include enabled inventory items
Second default unchecked to include disabled inventory items6 votes -
Be able to assign loaner assets to tickets
We offer loaner machines to our customers while their machine is in the shop for repair. Currently, it appears that assets only belong to a customer in sort of a 1 to 1 relationship. Could we make assets that live in a 1 to Many relationship? This way the asset could be assigned to a ticket for checkout and then removed from the ticket once the item has been returned.
38 votes
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