General
3763 results found
-
estimate manager
need to make it so the estimate creator can filter their estimates so they can work their leads for multiple salesmen or at least add a field on the manager with the creator
1 vote -
checkbox for renewable products in inventory
please add a checkbox on the product details page to check if that product should be renewable.
that would give the availability to select the next renewal date when added to an invoice.
And would also create the recurring invoice or a recurring ticket automatically when expired.7 votes -
Automatic Printing for Specific Ticket Types
Would be great if we could select a set of Ticket Types or Custom Ticket Types to have automatically print.
i.e. We do a lot of Helpdesk (remote) jobs which we have no need to print ticket receipts. But for jobs that come into the Workshop we would give a ticket receipt. Although it is very easy to forget to print one.
12 votes -
digital Signature
Suggestion.. . why not add a “click to Sign” for everywhere there is a Digital Signature.
Sure would be better than people using a mouse or not doing it at all !
3 votes -
iCal integration
We are an Apple Shop, it would be nice to have iCal integration with the calendar services in RSr.
4 votes -
Fix bug in Inventory search and add a search filter for enabled/disabled items
On the Inventory tab, I search for Labor in the search field. Results are my two currently enabled Labor items.
Alternatively, I leave the search box empty and set the category to Labor: Results are the two currently enabled Labor items AND also two currently disabled labor items.
I expect the same results using both search methods.
I suggest adding two checkboxes:
One default checked to include enabled inventory items
Second default unchecked to include disabled inventory items6 votes -
Be able to assign loaner assets to tickets
We offer loaner machines to our customers while their machine is in the shop for repair. Currently, it appears that assets only belong to a customer in sort of a 1 to 1 relationship. Could we make assets that live in a 1 to Many relationship? This way the asset could be assigned to a ticket for checkout and then removed from the ticket once the item has been returned.
38 votes -
Customer Logo on their portal page
As an MSP I deal with business clients. It would be GREAT if we could add their logo, and perhaps some other basic customization options to their portal.
7 votes -
Add More Accurate Cost on Purchase Orders
We should be able to edit the "Total Cost" on purchase orders because some items are past two decimal points. We ordered an item that totals $14.90 for a quantity of 12. The actual cost is $1.2416666 which the system will only allow $1.24 which only comes to $14.88 which doesn't match so I had to add random cents to make it work.
5 votes -
Recurring invoices & tickets - can these be displayed under the customer card
There is a lot of information on the Customer card, but "Recurring Invoices" are not listed. When updating stored payment methods you almost always have to go into recurring invoices to change the payment method, so it would be very convenient to have recurring invoices and maybe recurring tickets (while you are at it) listed under that customer.
2 votes -
Automated E-Mail or Text Messages for Ticket Changes
when i mark tickets ready for pick up, invoiced, waiting on customer, I think it would be wonderful if it sent out a canned response such as the one we use,
Greetings from Dr. Apple. Your Device is Ready for pick up. We are open from 10am-6:30pm Mon, Tues, Thurs, Fri, 10am-5:30pm Wed, & 11am-5pm Sat, Thank You
one less link in the chain, repair shops is great but it almost takes an employee dedicated to it when you reach the volume we do here.
6 votes -
Link asset to a contract
Our business is mostly services contracts,
it would be nice to be able to link an asset to a contract in a way that when you open a contract you would be able to see the asset, as well as when you open an asset you see it has a contract.
29 votesHey all-
So if you have a customer with 100 assets, you have to manually link them all? When they create a new one, it’s not linked – and you have to go link it?
Would it be better to have a contract cover all assets without having to select them??
-
Allow Email's Subject Customization
It would be great to change the default email's subject. Specialy for non English speakers like us that are trying to translate every customer side aspect of the app. Subjects like: Estimate Attached (emsg# 73550) confuse people that doesn't speak English.
Thank you,
Miguel82 votes -
Introduce Multiple Barcodes under a single UPC/ Product ID
Many products have multiple barcodes on them. Obviously there is the UPC (That should always be unique but with one supplier we have can and does change regularly). Then there may be, for example, a serial number, a product ID or various other ones.
We came to you from WASP Barcode Point of Sale. The ONLY thing they did better than you guys was allow a UPC plus several other searchable barcodes per item.
This would be marvellous if you could allow alternative searchable barcodes Pleeeeze:D
14 votes -
Make Part(s) order available on Estimates
This is the Payson TCGUSA Manager and I would like to see Part(s) orders available on estimates, I cannot do proper estimates and have to m
19 votes -
Invoice due date set per customer
It will grate to have options on customer page which will set due date in his invoices automatically. Example - some users need to pay before pick up - that is defult "zero days", some have one week to make payment and other 2 weeks.. So when we make it manual sometimes got mistakes and customer worry about..
6 votes -
Separate identity for each shop in a big chain
We have 3 different shops and want to share the customer database and parts list between shops, but each location needs to have its own identity.
I have logged in as a customer with the ticket and surname, but this does not show the location in the top black bar relating to the shop they booked into which could be confusing to the customer if the shops names are not all the same.
I know the alternative would be to have 3 separate RepairShopr accounts, but this will not allow ticket sharing and parts sharing.
4 votes -
Is there a disable button to keep invoices from populating automatically when a register is being opened at the beginning of the day?
Every time we open the register at the beginning of the day, it automatically populates an invoice for $0.00 under the register name. It has become an inconvenience since we do not want our reps being able to delete invoices so the manager has to go back into repair shopr only to delete that irrelevant invoice. Just trying to make it easier on everybody :)
4 votes -
UK Supplier Catalogs
I see that you're looking at adding supplier catalogs like iFixit to RS. Great idea.
I'd be very happy if you could add some UK based distributors like Computer 2000 or Ingram Micro.
Anyone else think they would fine this useful?
6 votes -
Customer account on Hold status
currently a pop up can be enabled as an alert to give the operator a message when a customer is selected, however occasionally we need to put an account on hold when a customer has either gone over their agreed limit or is not making payments. The account on hold status would ideally prevent a new invoice being created for the offending customer coupled with a warning to the operator.
10 votes
- Don't see your idea?