General
855 results found
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Need the ability to merge records, especially customers. Employees make mistakes, and have duplicate or multiple copies of customers is det
Need the ability to merge records, especially customers. Employees make mistakes, and having duplicate or multiple copies of customers is detrimental to an efficient system. Merging should allow no loss of ticket and asset history without having to go back and manually enter everything.
30 votes -
Movable Line items on estimates and invoices
Would like the ability to rearrange line items on invoices/estimates after they have been added. Currently having to delete and read if something was forgotten or added in wrong order. would like to be able to move them up or down the list for extra flexibility and easier to organize invoices
Thank you
1 voteThis already works! :)
Try dragging from the icon with 3 horizontal bars
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Ability to record scratches, marks and other damage to device that already existed
In order to stop us being held liable for damage that existed before a customer brought in a device to us we print off a simple wire diagram for each type of device (desktop, laptop, all-in-one, tablet/mobile).
We then inspect the device and record any scratches dents and broken edges etc. This clearly demonstrates to the customer that we have inspected their device before commencing works and thus, prevents us being blamed for any marks
It would be great if RS could come up with a system where we can do this using a tablet or printing off a standard…6 votesWe recommend using the Ticket Custom Fields for this.
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Extend Ticket from Email Functionality
As it stands right now, we can email our repairshopr address and include "from:<email address>" to generate a lead, or ticket (if setup properly). I suggest that we extend this feature to allow us to add comments to a ticket by adding "ticket:<ticket #>" to the end of the subject line. Similarly it would be nice to have a custom shortcode field for a client and be able to use that to generate a ticket.
For instance XYZ Widgets Inc, could have a shortcode of XYZ. You could use that shortcode to generate a ticket by appending "for:XYZ" to the…
5 votesThis was added, use TICKET:1234 in the subject to attach it
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integration with google maps
for field assignments, it would be nice if it actively looked up addresses while inputing. Not only a time saver but also helps with navigation
4 votes -
Better Ticketing Search + Display
Make an advanced search button which allows you to click a checkbox of which categories of tickets you want to view or not view. Also, customization to allow colors for each ticket status would be awesome, so you could have the row in tickets or at least the status cell be a specific shade based on their status.
1 voteDoes our new ticket Grouping feature work for you for this purpose?
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Categories in inventory
There needs to be a category for different things in the inventory tree. Parts, services, accessories, labor, etc. It would make a world of difference in reporting.
5 votesWe have categories – head over to settings to add them
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Optional message with Estimates (like Invoices)
Hey guys,
Love the way we can add a short message when sending an invoice to a customer. Any way you can make the same "pop-up box" option when sending an estimate? It should be really quick/easy, considering you already made it for invoices.
We frequently send multiple estimates and have to resort to adding a blank line item to list some quick details when sending estimates. An optional short message would fix this.
Thanks!
2 votesThis is live!
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Franchise Management Module or Account
As we begin to franchise out and take on more business/corporate accounts, it would be very beneficial to have a way to incorporate franchises into repairshopr without a new license for each franchise. Even if that is not possible, it would be very beneficial to have a 'master' account where you can view all of the franchises and reports in an uncluttered, single-screen fashion.
Realistically, it would just be great to have a way to manage several stores without having many separate systems.
2 votesAre you using a Big Chain account? If so, you should be able to view reporting for each location.
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Allowing attachments in emails sent to customers
When we do water damage repairs, being able to send pictures of the device to customers via email would be really cool.
18 votesThis works in a couple different places, marking as complete.
If you need it to work somewhere that it currently doesn’t, please comment
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Duplicate Phone Numbers on Customers
The recent change to add additional phone numbers to a customer is great, however, it also seems multiple customers can use the same number now. I know this setting can be changed to not allow this but sometimes we want the same number for more than one person (family members using same land line for example). It would be nice to have a prompt appear if the same number is used in the system already and the user could choose a different number or make the account anyway.
1 voteThis is now supported.
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Asset + Button
Having + Button on Asset section at Ticket page to easily add assets to new tickets created by email
1 voteHi — You can add assets to tickets by clicking the Change button on any Ticket Detail page. Thanks!
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show Prepay Hours Balance in customer portal
This is so clients can easily review how many prepay hours they have remaining at any given time quickly & without requesting the information from staff members.
5 votesWe added this a while back!
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Upon ticket creation, send confirmation email
I've used the customer support for repairshopr a few times, and I've noticed that when I submit a "ticket" I get a generic confirmation email. Stating that the ticket was received and gives the business hours of support.
Tickets in repairshopr should also have this functionality upon creation. Currently tickets send out ticket status updates regardless if they were just created.
3 votesI believe you can do this if you use the auto-create ticket feature. The reply mail will be your Leads reply message.
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Better signature options on intake form
It would be very beneficial for the stores that use tablets to sign customer's in to have the system handle signatures better. When we go to sign the intake form now, some devices move the screen up and down and just record a dot, and others just record a line drawn. Now that most tablets and phones can support this, is there a way to get the signature field to actively record signatures, with better accuracy? People love the interaction they get when making tickets with us, but they would like to be able to sign there name in a…
3 votesWe do support Topaz signature pads, have you taken a look at those already?
http://feedback.repairshopr.com/knowledgebase/articles/323838-topaz-signature-pads -
have a new ticket email
this is nothing major or urgent but it would be awesome if we could have a "new ticket email"
Currently if someone emails - it creates a new ticket and comes back with a "Comment Made" email stating what they have said...
Ideally, if someone was to send an email and a ticket didn't exist it would be awesome to be able to "customize" a new ticket email so for e.g an automatic reply might say
"Thank you for submitting your ticket, we will reply to you between the business hours of 9-5pm" as a quick example :)
8 votesI believe you can do this with our Leads response email.
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Solve all custom report requests - Give us the Ability to Create our Own Reports!
It would be awesome to be able create our own reports.
Give us all the variables and then let us create our own custom reporting just like you have given us the flexibility to create our own templates (email and other)
This would create a flexible reporting system where we create what we want to see. It would also put us in charge of all design/math/and labeling.
30 votesDomo is now live in the RepairShopr App Center. This provides much more power for running reports, applying date filters, exporting to various formats (Excel, Powerpoint, PDF), drilling down into additional cross-sections of data, and downloading more raw data. While not all customization is available, we can now iterate very quickly to generate additional reports. Let us know what you’re looking to see!
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Add a decline estimate button to client profile
This button would allow customers to decline an estimate from the email they get from us. This would allow us to handle billing for a declined estimate after the customer responds.
4 votesThis is live!
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Merge features of appointments and field jobs
I don't know if it's on purpose but having field jobs and appointments two separate things seems strange. I can make appointments from tickets but not field jobs, I can put tech's names in field jobs emails but not in appointment emails (even though in the dialogue to create appointments it has a list of attendees). Appointments have end times in emails but not field jobs.
P.S. on a side note it would be nice to have a tag in notification emails for just the "hours" portion of the start and/or end time as I give customers arrival windows and…
2 votesThis is live a little bit ago.
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Purchase Order - Maintain Stock
I think it would be great to have a maintain stock button on the purchase order screen. Because I find that some of the items have no quantity, even though I ordered 5 items. I think just having the maintain stock checkbox in a purchase order - quick manual add.
1 voteWe currently auto-mark new items as Maintain Stock when they’re created.
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