Upon ticket creation, send confirmation email
I've used the customer support for repairshopr a few times, and I've noticed that when I submit a "ticket" I get a generic confirmation email. Stating that the ticket was received and gives the business hours of support.
Tickets in repairshopr should also have this functionality upon creation. Currently tickets send out ticket status updates regardless if they were just created.
3
votes
PF
shared this idea
I believe you can do this if you use the auto-create ticket feature. The reply mail will be your Leads reply message.