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855 results found

  1. Add scaling option to AutoPrintr (or make it an option in RS itself).

    I know labels themselves aren't customizable, but being able to simply increase the printing scale (without having to use the system dialog) within AutoPrintr or in RS (which would then send the scaled image to AutoPrintr) would be great. It makes it a lot easier to see the labels from a distance.

    1 vote
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    0 comments  ·  Admin →

  2. Allow Marktetr to send blasts using SMS!!!!

    Please add SMS option as a medium to send out blasts. Thank you.

    6 votes
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    0 comments  ·  Admin →

  3. add the ability to add multiple techs as assignees (not an appointment).

    Example: One customer brings in 5 computers. They want it all on one ticket, one bill. 5 techs work on each computer - they need to be assigned this ticket at the same time so that they each see it in their "view".

    1 vote
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    0 comments  ·  Admin →

  4. Automatically add a trip charge when an onsite visit is scheduled

    We'd like to be able to leverage ticket automations to add a trip charge (defined as a custom field in the customer) any time an onsite appointment is scheduled. This way our scheduling team does not have to manually enter a trip charge on the ticket for each ticket that has onsite appointments scheduled. This would help ensure that the trip charges always get added to tickets when onsite visits are scheduled.

    14 votes
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    3 comments  ·  Admin →

  5. Bulk SMS per Customer Catagory

    Hi, we recently started a WISP leg within our tech business and I would love a feature where I am able to send bulk SMSes out to all my WISP customer only for repairs, maintenance and downtime. Is this already possible or perhaps something you can add? Thanks!

    1 vote
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    0 comments  ·  Admin →

  6. MAKING LABELS WITH BIGGER TICKET #,

    MAKING LABELS WITH BIGGER TICKET #, SO THEY CAN BE EASILY VISIBLE ON UNITS, ESPECIALLY WHEN THERE IS MANY OF THEM AND SOME ARE IN DARKER AREAS OF THE SHOP .. LARGE TICKET #, CUSTOMER NAME, MODEL & SERIAL # ARE ALL THAT ARE REALLY NEEDED ON THE LABEL

    0 votes
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    0 comments  ·  Admin →

  7. Add “captcha” or “not a robot” to leads

    We need to add some type of security for creating new leads, such as captcha. I am getting 3-5 new fake leads per day and this could be resolved simply by adding this important security feature and making allleds fill in the captcha.

    Thank you!

    39 votes
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    6 comments  ·  Admin →

  8. Assign to more than one tech

    Be able to assign a larger job to more than one tech.

    8 votes
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    0 comments  ·  Admin →

  9. iPad POS Support

    Support your ios app so we can use an ipad as a POS. We will not purchase a Topaz signature thing or put a bulky PC as a POS. The hardware you guys support is lame. Why can't we have a standalone iPad as a POS and a ticket creator?

    12 votes
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    1 comment  ·  Admin →

  10. Allow searching by serial number

    Under the new asset designation when creating a ticket we are unable to search by serial number anymore and when clicking the drop down arrow I suggest having the format: "[Asset Name] - [Serial Number]". Being a business that deals with clients that have multiple units of the same product name we need this feature.

    5 votes
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    2 comments  ·  Admin →
    completed  ·  bobby responded

    You can search by Asset serial number in Search All The Things and in the drop down mentioned while creating a new ticket.

  11. Customize Labels

    52 votes
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    16 comments  ·  Admin →

  12. Rearrange Ticket Status

    On the ticket detail where you can click Status and a drop down appears, would like the ability to change the order of that list. The order should match our workflow.

    12 votes
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    3 comments  ·  Admin →
    completed  ·  bobby responded

    Good news! A couple weeks back, we added the ability to sort Ticket Statuses. No need to delete and re-add them all any longer.

  13. Up sells in estimates

    It would be nice to have the ability to add up sells to the estimate.

    117 votes
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    10 comments  ·  Admin →

  14. Improve Logo print quality

    Please improve the logo print quality on invoices, tickets etc..

    (As reference see the print quality for the same logo image used in, for instance, Xero Accounting)

    25 votes
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    5 comments  ·  Admin →
    completed  ·  Rajesh Agarwal responded

    We did this a few weeks ago for everyone by default we use the full size logo on the pdfs now instead of a downscaled 100px version.

  15. Twilio Integration

    Just like you have Flowroute, best allow Twilio platform as well. Also, since you already have the basic level platform SMS sending from Twilio can you allow us to insert our own phone number from Twilio? This reduces your cost and allows us to keep our branded numbers in use.

    This would allow us to maintain analytics fully again also!

    19 votes
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    3 comments  ·  Admin →

  16. IT Glue integration

    IT Glue integration?

    173 votes
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    40 comments  ·  Admin →

  17. Enable bulk SMS marketing / service reminder capabilities

    We don't always have an email for our customers but we do almost always have a mobile phone number. We've got SMS integration but it would be helpful to be able to use the database from RS to send bulk SMS for special offers and service reminders to our customers. SMS is always read and always quickly so it's a really really useful medium for us.

    3 votes
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    completed  ·  17 comments  ·  Admin →

  18. Allow disabled items to be sorted/searchable

    When trying to track down a catalog item that I disabled, the only option to find it is to look at the full list of ALL disabled items. As soon as I try to sort them by type, or search for something, it goes back to showing only currently active items. We have 40+ pages of disabled items, so to sort through all of that to find the one item I'm looking for is not something I'm super excited about doing.

    18 votes
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    4 comments  ·  Admin →
    completed  ·  bobby responded

    If you head to Disabled Products there is a search field and it will search for what you input using the disabled filter.

  19. Account for travel time in calendar.

    it would be great to have travel time calculated between appointments and have that time "ear-marked" as part of that appointment.

    Say you have an appointment from 12-1 and the calculated time from that appointment to the next is 1 hour, it would make the appointment at 2-3 show 1-3 in our calendar, but 2-3 to the customer.

    Too many times have I had my employee's schedule back to back appointments, and not account for 30+ minutes travel time.

    48 votes
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    7 comments  ·  Admin →

  20. Microsoft Teams Integration

    Microsoft just released a collaboration and chat platform. Would be nice to have integration similar to what we have for slack.

    64 votes
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    12 comments  ·  Admin →
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