Allow searching by serial number
Under the new asset designation when creating a ticket we are unable to search by serial number anymore and when clicking the drop down arrow I suggest having the format: "[Asset Name] - [Serial Number]". Being a business that deals with clients that have multiple units of the same product name we need this feature.
Lukas
shared this idea
You can search by Asset serial number in Search All The Things and in the drop down mentioned while creating a new ticket.
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assetoltd
commented
We need to be able to see the actual history after we make a sale. If a customer comes back claiming we sold them a device, there is no way to check that serial number in the system. There is no way to verify that item with that serial number was sold. And there is no way to export this data either.
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rob21
commented
We also need this feature ASAP