add the ability to add multiple techs as assignees (not an appointment).
Example: One customer brings in 5 computers. They want it all on one ticket, one bill. 5 techs work on each computer - they need to be assigned this ticket at the same time so that they each see it in their "view".
1
vote
Timothy Stanford
shared this idea
We’ve released Ticket Subscribers. You can now have multiple technicians follow activity on a ticket.