Please change the "summary":"New Notification" in your new Teams webhook to instead be a truncated version of the notification "text".

I'd like to add my support for this one ... we recently switched from Slack to Teams and having that similar integration would be nice!

We're currently using freshdesk as our ticketing and it has teams integration. It's a huge help to keep track of customer responses.

Here is the design guidelines for the Office365 webhook
https://docs.microsoft.com/en-us/outlook/actionable-messages/card-reference
Using this you could add Teams integration very easy.
You could even allow the @Mention to come through on teams. This would be awesome. We could setup a teams channel for private notes, then when we mention a tech by name it will notify them on that channel. We could carry on that conversation in teams.

Really hoping this gets integrated soon. It’s the only thing stopping me from cutting the cord with Slack and saving $8 per month per user.

Devs....Hopefully you’ll see this message. I think this site will help you modify your webhooks slightly to format messages for teams better https://messagecardplayground.azurewebsites.net/

Want to bump this idea as well. We have been using Slack due to early problems with Teams but Microsoft has come a long way and we decided to switch back to using Teams today. The integration with Office365 makes Teams the logical choice. Hope to see tight integration in the near future.

Thanks for the thorough reply, Matthew. We are 100% in agreement.

Looks like there is webhooks integration works with Teams so you can push notifications to channels inside Teams the same way you can in slack. However the actual slack integration provides better formatting with links and this would be very useful to have inside of Microsoft Teams. I have my techs add {{ticket_url}} to their comments as a canned response to include the link inside notifications and comment. As it stands right now the formatting even for the webhooks is off, it looks like it does not process line breaks the way that slack does, so the text is jammed into one line (hard to read).

Also the integration that repairshopr has with slack via it’s slash commands to assign comment and close tickets would be nice to have in Teams too, however it would be useful to be able to hidden comment as well as comment with communication to the customer publicly. This is currently not an option in slack but would be very useful.

It’d be nice to get a response from RepairShopr if this is something that is on their radar. I think a lot of people that utilize office365 would rather use teams than slack as it helps consolidate our tools and simplify things for our employees. Not to mention it would save me money as I’m paying for slack due to the number of integrations I use.

would be nice!

Is there any option for web hooks so we can setup our own integration?

It looks like this should not be too difficult to add based on what I have seen. It should be a very similar setup to slack

We too will be adopting Teams. The more Office 365 integration, the better!