Skip to content

Douglas Bradshaw

← RepairShopr Help Center

My feedback

31 results found

  1. LabTech integration.

    50 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    under review  ·  16 comments  ·  General  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    Douglas Bradshaw commented  · 

    I am trialing Connectwise Manage because of the integration with Automate. I would love to just stay with RS. As I grow as an MSP I am finding the gap between my PSA and RMM is a problem.
    Is this even still under review. It is an old suggestion.

    An error occurred while saving the comment
    Douglas Bradshaw commented  · 

    I just switched to Labtech and would love to see this happen.

  2. in/out Time entry on ticket notes

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    2 comments  ·  General  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    Douglas Bradshaw commented  · 

    I am surprised I am the only one that wants this.

    Douglas Bradshaw shared this idea  · 

  3. Void Invoice

    84 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    planned  ·  26 comments  ·  General  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    Douglas Bradshaw commented  · 

    Is this still planned? looks like it was requested in 2014 and marked as planned in 2015. Still would be nice to have.

  4. Ticket automation to change status of ticket when appointment has passed.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  General  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Douglas Bradshaw shared this idea  · 

  5. Advanced Service Billing ideas

    5 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  General  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Douglas Bradshaw shared this idea  · 

  6. Multiple sub-accounts under main customers

    5 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    2 comments  ·  General  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    Douglas Bradshaw commented  · 

    I am out of votes so I just approve

    An error occurred while saving the comment
    Douglas Bradshaw commented  · 

    This would be nice! We have several clients like this too. e.g: Count offices. We take care all of our local county offices and each has their own budget and wants invoice that way, however they are all paid by the county treasurer. It would be nice if they send it all on one check to pay the parent account and the invoices paid for each office.

  7. Customizable Notification Templates

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  General  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Douglas Bradshaw shared this idea  · 

  8. Auto-save in fields after entry

    12 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    under review  ·  6 comments  ·  General  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    Douglas Bradshaw commented  · 

    This also needs a log of changes in case someone makes a change that was not intended.

    An error occurred while saving the comment
    Douglas Bradshaw commented  · 

    Yes, Autosave, but have a history log of changes. At the least make it so when you edit multiple fields you can press save on one to save them all, or a save all button appear next to save.

  9. Web APP UI Enhancement Idea

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  General  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Douglas Bradshaw shared this idea  · 

  10. Recur Billing -Proration/Extension Billing options for NEW subscription/devices added to existing subscriptions

    27 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    3 comments  ·  General  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    Douglas Bradshaw commented  · 

    DAmn I am out of votes!! Recur without proration billing sucks

  11. Daily Open Ticket Email

    3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    1 comment  ·  General  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    Douglas Bradshaw commented  · 

    With the new scheduled reports I would think this would be possible.

    Douglas Bradshaw shared this idea  · 

  12. allow invoices numbers associated with a deleted invoice to be recycled.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    1 comment  ·  General  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    Douglas Bradshaw commented  · 

    This is important. My votes are all used but I support this. However I feel that invoices should not be assigned a number until charges are applied. Have gaps in the invoice numbers is bad but having them out of chronological order is just as bad.
    My accountant wants us to keep all $0 invoices just so there are no gaps. but $0 invoices do not sync to QB.

  13. option to pro-rate reoccurring invoices when changing them.

    6 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    2 comments  ·  General  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Douglas Bradshaw shared this idea  · 

  14. Import non-stocked items from estimates to parts tab

    13 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    under review  ·  4 comments  ·  General  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    Douglas Bradshaw commented  · 

    This is an ongoing frustration and I have a great suggestion to solve.

    When doing a Estimate there needs to be another option rather than convert to invoice.
    Perhaps Send to charges. At this point it would bring up a screen listing items with checkboxes to for in stock. Non inventory items that are not in stock then go to parts orders.

    I don’t like to invoice the customer until the work is done or when I go onsite. So if there are special items to order I have to create part orders. Then sometime the estimate gets converted to an invoice and double charges them.

    I have had items go to a ticket when creating a ticket from an estimate, but I usually have a ticket first.

    An error occurred while saving the comment
    Douglas Bradshaw commented  · 

    What would be nice is to have on the estimate a way tell the estimate that it would be a special order, giving you more fields like URL and then putting it on the parts order when the estimate is approved.

    Douglas Bradshaw supported this idea  · 

  15. Hidden Comments to specific employees (notification)

    31 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    1 comment  ·  General  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    Douglas Bradshaw commented  · 

    It would be awesome if you could have a drop-down menu with the list of staff members that you can select via checkbox to email a internal comment to. then have the ability to let them respond to the comment in the email and have it come right back to the ticket and notify the staff member that send it via email then they in turn can respond and so on. This would be great when having a conversation about a ticket.

    Douglas Bradshaw supported this idea  · 

  16. Add ability to send internal comment to staff via list with checkboxes

    3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    3 comments  ·  General  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    Douglas Bradshaw commented  · 

    I am moving my votes here to get attention http://feedback.repairshopr.com/forums/165658-general/suggestions/16295038-hidden-comments-to-specific-employees-notificatio

    Douglas Bradshaw shared this idea  · 

  17. Apply credit to recurring invoice automatically

    3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    1 comment  ·  General  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    Douglas Bradshaw commented  · 

    May I recommend that your move your votes here

    http://feedback.repairshopr.com/forums/165658-general/suggestions/7721709-automatically-apply-credits-to-invoice

    This feature is pretty important and your 3 votes would make this other request 18.

  18. Sell Store Credit as Inventory Item

    3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    2 comments  ·  General  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    Douglas Bradshaw commented  · 

    I was just going to ask that we make it so I can create store credit for a customer on a reoccurring invoice. This seams like the way to do it.

  19. automatically hide older closed tickets on customer portal

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    2 comments  ·  General  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Douglas Bradshaw shared this idea  · 

  20. Contract Management Updates

    24 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    1 comment  ·  General  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
← Previous 1

Feedback and Knowledge Base

(thinking…)