automatically hide older closed tickets on customer portal
I have a customer that uses the customer portal for sending me tickets. This is a public library and they end up sending me alot of requests. They are telling me that the list is getting very large. Would love to see it hide closed tickets.
1
vote
Douglas Bradshaw
shared this idea
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steven brockwell
commented
when are our tickets remaining open when they are resolved???
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marc
commented
I wonder if there's something wrong on your end (or your customers end)? I'm pretty sure that by default, my customers only see open tickets in their portal, and they have to click on "show all" to see the closed ones. Maybe the behavior is different between people logging in via the link vs people logging in with a username and password? So far, I don't have many customers using username/password login, so I'm not familiar with that part.