Ability to record scratches, marks and other damage to device that already existed
In order to stop us being held liable for damage that existed before a customer brought in a device to us we print off a simple wire diagram for each type of device (desktop, laptop, all-in-one, tablet/mobile).
We then inspect the device and record any scratches dents and broken edges etc. This clearly demonstrates to the customer that we have inspected their device before commencing works and thus, prevents us being blamed for any marks
It would be great if RS could come up with a system where we can do this using a tablet or printing off a standard sheet as part of the intake form so that we don't forget to do this ourselves (mainly when we are busy or new staff)
Martin
shared this idea
We recommend using the Ticket Custom Fields for this.
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Nancy Sabino
commented
We use a custom field for this under the assets. It's been great so far.
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Azztech Computers
commented
+1 On this idea, think as a mandatory field option as well that way on book-in we can look over the device while the customer is still there and then making the field lockable so it can not be changed, for piece of mind for the customer.