Extend Ticket from Email Functionality
As it stands right now, we can email our repairshopr address and include "from:<email address>" to generate a lead, or ticket (if setup properly). I suggest that we extend this feature to allow us to add comments to a ticket by adding "ticket:<ticket #>" to the end of the subject line. Similarly it would be nice to have a custom shortcode field for a client and be able to use that to generate a ticket.
For instance XYZ Widgets Inc, could have a shortcode of XYZ. You could use that shortcode to generate a ticket by appending "for:XYZ" to the end of the ticket subject line or something to that effect.
5
votes
Matthew
shared this idea
This was added, use TICKET:1234 in the subject to attach it
