General
3763 results found
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asian language support
Currently adding asian language to document templates seems to work fine in the browser. But when trying to export to PDF all asian characters are turned into unreadable, black blocks.
1 vote -
Merge Inventory
An ability to merge inventory would be excllent
15 votes -
Estimate template per location
We are using RepairShopr big chain and for our other location we need another estimate template (similar like invoice templates). Please make multiple estimate templates available
6 votes -
Email opening history
Dear Repairshopr,
We have a small issue with our client who started some lies about when and how he did opened our emails.
Is there any way to add an email opening history to the ticket/comment section?
At the moment a little hand at the top right corner shows IF he/she opened the email and when. But the problem is, thats only shows the LAST TIME when he opened the email. We would really want to see the first time to prove our case.
On the day the email was sent out, we have seen that he opened about 20minutes…1 vote -
Add ad-hoc users for small shops
Currently there is a gap between the "starter" and "repair shop" packages in the amount of users available.
I would propose being able to stay with the "starter" plan and it's ticket limit and offering a reasonable upcharge fee to add a single user. I think $5-$10 a month is reasonable.
My shop is a perfect use case for this. I've been in business for 14 years and just hired my first employee about 6 months ago. I'd absolutely LOVE to have him be able to log in under his own login to track repairs, communications with customers etc....But currently…
1 vote -
Match inbound call contact to ticket
We are using the inbound call tracking system, which is great! I like that it adds a notice that the customer called, but if you have multiple tickets open with the customer, it doesn't track it very well. I would suggest that you match the customer Contact when the call comes in, and assign it to any open tickets with that contact assigned.
0 votes -
update tickets with status changes
When a ticket status is changed, the ticket should mark who changed it to what. I.E If I were to resolve a ticket, the ticket should be updated with my name and that I changed the status to resolved.
1 vote -
Attach a vendor to a ticket
It would be handy to create a list of vendors with contact information with the ability to assign a vendor to a ticket so you can correspond directly with a vendor contact from a ticket without having to include the customer. This way information if properly trapped within the ticket and you can set triggers to remind a vendor that we are waiting for them to respond, etc.
1 vote -
Allow estimates to be set to 'history' or disabled
We have it so inventory allocated to an estimate is taken from available stock. Would be handy if there was an option to either deactivate the estimate, or set it to history to let us keep the estimate for reference (rather than deleting) and unallocate inventory...unless there a setting that already allows this?
1 vote -
Flag when a duplicate part number is created
I've been adding a lot of new part numbers to our system and have found I have unwittingly duplicated a few...is there an option to warn when a duplicate part number (in the 'name' field) has been created (much in the same way it wont let you save without a description)?
2 votes -
Edit recurring tickets
While the recurring ticket feature is great there needs to be a way to edit the recurring ticket or delete it if it is a duplicated ticket.
11 votes -
Stop auto subscribing techs to tickets when they leave a comment.
Let them choose when they want to subscribe. The video on feature Friday made it seem like technicians could choose to subscribe by clicking actions and then hitting subscribe. But in reality the system subscribes them automatically to any ticket they leave a note on.
This means that we now have to leave a comment, refresh the page, click actions, then unsubscribe, as additional steps to leaving a note on a ticket we just want to chime in on.
24 votesThanks for all the votes and comments here, we are going to change this to stop auto-subscribing when a comment is made. Should be able to get that change out any day now.
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Internal Communication System
My team and I have been working from home since COVID. We're mostly taking remote tech support work at this time.
We need a way to communicate on tickets, internally. Right now we make a "hidden comment" but those are very imperfect, so we also follow up with a text outside the system..."please review RS#xxxx". This also is a PITA.
I would love some tagging system like if I want to send a message to another tech I can @ them in a ticket. Having an internal message area where we can review all communications would be great too.
Can…
4 votes -
Let users on the RSLite app add new estimates
RSLite does not let you create new estimates from within the app while in a ticket. We have field estimators on tablets and it would be beneficial to let them use the streamlined app rather than the website as it can be clunky on a touch screen.
You also can not view invoices/estimates from within a ticket.
2 votes -
Adding New Outtake Forms
We need to be able to add new outtake forms to any/every ticket. Also, why doesn't a new outtake form show up on split tickets? A split ticket is a new ticket and should have all of the components of a new ticket.
3 votes -
CreatePackage quantities for inventory items
On many cases for me I buy say a case of engine oil which has 12 bottles, so 1 case/package always equals 12 bottles because they are sold to me by the case.theres obviously ways around this. But my previous systems had the ability so I figured I'd throw it out there
1 vote -
send from more than 1 email
Allow us to setup and send as multiple email addresses in repairshopr.
We are currently using the custom SMTP settings for our support account, but would like to be able to switch the email to our billing account to send invoices out.
13 votes -
Parts Orders - Status of ticket, Bulk amendments
Would be extremely helpful to have the ticket Status showing.
Also can we add the bulk amendments as when you have a number of parts to mark as received or delete it would save lots of time.
3 votes -
Update Ticket and/or Customer when tracking number is added to Logistics Part.
It would be excellent if the Ticket would post an auto-update comment when a tracking number is added to a Part in Logistics when connected to a ticket. Similar to the part ordered and part arrival auto-update when creating and completing a part order.
An option to make it a public comment and/or email/sms the customer would be even better. Not only would customers love the communication, our techs and admins can get a better update when looking at a ticket when a customer calls.3 votes -
Text field added to all 'Referred by' options
When you select "customer" as an option, another field becomes available that lets you specify which customer.
It would be nice to have more fields that give you the additional specifics box to detail more. For example, if there were a drop-down option for "tech" and it would show an additional box that lets you specify which technician referred them. Another example would be a drop-down option for "competitor", which would allow you to specify which specific competitor you are talking about.
This would help by minimizing the number of "main options" and allow you to get a better quick…
6 votes
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