It would be excellent if the Ticket would post an auto-update comment when a tracking number is added to a Part in Logistics when connected to a ticket. Similar to the part ordered and part arrival auto-update when creating and completing a part order.
An option to make it a public comment and/or email/sms the customer would be even better. Not only would customers love the communication, our techs and admins can get a better update when looking at a ticket when a customer calls.