General
3763 results found
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Single Line instock label button for receiving inventory but not all items.
Add a print label button for receiving inventory but for each line instead of all labels. Not all my inventory uses the dymo labels some use a label gun I have.
3 votes -
Allow common/favorite parts to be saved in Parts section
It would be very helpful to be able to store information for parts we need to order all the time and generally do not keep in stock. For example, when creating a Part Order for a ticket, it would be great to be able to either manually type in the part information (as you can now) and select from a drop down menu of common parts. Kind of like the Inventory section, but instead of saving info for parts you have in stock, simply bookmarking/earmarking common part info to be used repeatedly when creating Part Orders.
3 votes -
Add Locations as a header/sort option and group by list.
It would be great to have "Locations" as a header for Tickets and Invoices and also a "Group By" option for Location. From a managerial aspect of looking across multiple stores, this would be extremely helpful from the ticket and invoice views and the ability to group by location or at least filter by location without changing location from "admin" drop-down.
3 votes -
Sales/Service Metrics Dashboard
A Live Dashboard that shows the techs total tickets, sales, invoices month to date. Monthly Totals, Top Services, Top Producers, Who tickets are assigned too, Schedule, Etc. would be very nice to have. I currently produce an excel sheet thats viewed on a 42" Monitor in the service department but its not live.
3 votesRemington – Would you be up for sending an example of your report to help@repairshopr.com for us to see an example?
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Mxtoolbox Intergration
I use MXtoolbox a lot for checking information about domain names and pubic IP ranges for customers internet connection, it would be good to integrate mxtoolbox's api into repairshopr so we could get this information all in the domains asset area and internet connection asset tags ideally something like check MX records would drop to show the current MX record TTL and IP preference. And check A records would check known A records, such as the host,www and mail/owa records.
API Avaliable http://community.mxtoolbox.com/blog/rest-api-api-access-now-available/
3 votes -
Allow invoices to be locked and not editable
I emailed an invoice to a client yesterday and then a coworker added additional line items afterwards -- I'd like the ability to lock invoice so that charges can't be added after it's been emailed or printed.
3 votes -
Blank default Tech and only Tech can be assigned to Tickets
I would like that the default value of the field Tech
when creating a new Ticket is a blank value, and that only technicians can be assigned to a ticket.
I have 2 Security Groups. Techicians and Vendedores (sales staff that only check-in tickets and creates customers).
The problem right now is that the Tickets are assigned to a sales person.
The solution is that by default, there are not Tech assigned
when creating a ticket and then, when a Tech pick a ticket and assign it to them self.
Also, Sales people can not be assigned to a Ticket,…3 votes -
Add attachments to responses on Ticket Updates
It would be nice for clients to be able to add attachments to their responses when replying to a ticket update email.
3 votes -
Allow non admin users to see the Change History of a Ticket
It would we great to allow non admin users to view the Change History of a Ticket. It could be a permition in the Security Groups Manager.
This is important to us, because sometimes a tech has to ask the seller who has created the ticket something about the ticket or the customer.
Thank you
3 votes -
3 votes
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Hide asset details on pdf/print
Is it possible or will it be possible in the future to hide asset details on pdf/print? I don't like the idea of displaying the customer's password on the printed ticket. Right now the only workaround I can see is adding a custom field to the ticket and creating a field for password, which I hide. This however makes it difficult with a customer with multiple assets checked in. Seems like both assets and custom fields should have this feature. Thanks!
3 votes -
digital Signature
Suggestion.. . why not add a “click to Sign” for everywhere there is a Digital Signature.
Sure would be better than people using a mouse or not doing it at all !
3 votes -
Notifications not efficient for big chain clients
The message notifications should be marked as read or disappear if another employee has already responded to the customer.
The employee should be able to respond or address the issue from the notification or at least be linked to where they need to.
Employees that are assigned to multiple locations in notifications receive all notifications instead of ones that are specific to the store they are logged into.
3 votes -
Reminders for more than one person
We would benefit from reminders that can be assigned to more than one person, either everyone or a subset of employees.
We have two people who primarily call customers with updates and so on, and we're currently relying on Skype to communicate that sort of thing.
Having more robust reminders would be great, and there'd be one more application we can ditch in favour of RS.
Thanks.
3 votes -
user rights
I would like the ability to give users certain rights in the app center and admin panels.
Thanks3 votes -
Add non stocked inventory item attribute to inventory items.
Labor and other items that are not stocked items should be have the ability to be classified as non stocked.
3 votes -
Add ability to add custom fields to dashboard views
We have a custom field for bin and short description. It would be nice to be able to view this field on the dashboard.
3 votes -
Label PDF button on Products and Inventory Screen
It would be convenient to have a button on the general Products and Inventory listing rather than having to open the item details and then click on the Label PDF button.
3 votesWe are kind of moving toward just doing the product labels on the Purchase Order when you receive product, the more powerful labels will only be there so you can have more data on them.
Are you using purchase orders?
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3 votes
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Show IMEI on customer purchase PDF
More details needed on customer purchase PDF. The imei would ideally be shown on the PDF. Customer will then sign one of the forms that we keep as proof the item has been sold to us.
3 votes
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