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3762 results found

  1. Be able to email a completed ticket with all Public Notes without having to invoice. As "managed" worked typically has no charge.

    3 votes
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  2. Add custom URLs to home screen for staff users

    BE able to add custom URLs for external websites to allow staff members quick access to sites for company use, for example, Booking holiday off or claiming back milage.

    3 votes
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  3. Notification event upon Intake/Outtake form notification

    Please add a notification event in the notification center upon InTake or OutTake form notification.

    Our workflow would require this to fire so we can trigger other systems we use...

    Thanks

    3 votes
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  4. MSP Re-Pricing

    The pricing for the Current MSP toolset at $29 per user is higher then we paid for Autotask (If we had 3 users), think if we need 5 or 10 users, for $389 a month I would not be with repairshopr. I think a better model would be more like the premium feature pricing. I would pay $10 a month (Per RepairShopR domain not per user). I would pay $10 a month for WebHooks.

    As I am already using ITGlue I had an API sync built that does what I need (Thinking of putting up on github), and as its…

    3 votes
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  5. Accountant Accounts

    We have an outside accountant that mainly pulls reports and timeclock. I would be nice to have a free accountant account that we could link to your QuickBooks accountant.

    3 votes
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  6. Vendor access/Dispatch

    We have a few outside vendors, like general contractors, wiring contactors data recovery and outsourced tech shop. In Autotask you could assign a vendor to a ticket and the info would be emailed to them, and they would communicate via a 'sub' ticket.

    3 votes
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  7. CUSTOM WORKFLOW BETA ENHANCEMENT

    ALLOW CUSTOM TICKET WORKFLOW TO START WITH "ASSET" SELECTION. CURRENTLY ADDING THE ASSET SECTION ONLY ALLOWS YOU TO CREATE A NEW ASSET. SELECTING AN ASSET SHOULD AUTOMATICALLY INPUT CUSTOMER DATA. (WE WORK ON THE SAME ASSETS OVER AND OVER)

    3 votes
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  8. Invoice visiblity to staff

    We would need to be able to set Invoice visiblity in the Security Group to "view mine" similar to Tickets.

    The reason is that when we use technicians outside of our own staff (when they are on vacation or we need rush jobs), we don't want then to see all our tickets/invoices/customers etc. I managed to configure the tickets to work fine with the Security Group editor by creating a new group for extra staff. They can see only tickets assigned to them, but I have to let them see all our Invoices so they can take the customers signature…

    3 votes
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  9. Please include the ticket contact in the tickets INDEX api.

    Right now, the assigned ticket contact is only shown in the SHOW api (/tickets/:id).

    Please show the assigned ticket contact in the INDEX api (/tickets).

    I am building an app using the API to let my clients in-house API use the ticketing system, and I need to be able to show the assigned ticket contact when displaying all contacts.

    3 votes
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  10. also allow images to be attached to estimates via email (ESTIMATE:#)

    Love the fact that you can quickly have email attachments attached to tickets by making the subject TICKET:#(ticket number).

    It would be useful to be able to do the same feature but with the ESTIMATE:# tag too seeing as you now allow attachments to estimates.

    Thanks!

    3 votes
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  11. Customer Feedback Ratings

    It would be great if you could add feedback ratings whenever the tickets will be resolved.

    3 votes
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  12. Disable ticket creation from customer portal - by defalut (2)

    Hi,
    I know that there is simillar idea on this forum:

    (https://feedback.repairshopr.com/forums/165658-general/suggestions/11463330-disable-ticket-creation-from-customer-portal)

    But what for those that want to turn off that option compleatlly?
    It makes quite a lot of mess for us. Customers that needs to send us attachments often creates new tickstes and we can't follow those 'new' statused tickets later.
    Before it was that option, but now it looks like you can't find it. You can manually limit that option on 'Portal User Permission Groups' but it will be quite a lot of jobb for ca. 25000 customers.

    Do you have plan to fix it…

    3 votes
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  13. Double click blank space on Calendar to initiate a new ticket setup which will...

    Double click blank space on Calendar to initiate a new appointment setup which will give an option to create a new ticket tied to a customer (and fill out he appointment data for the slot that was just clicked) OR just enter some info (not tied to a customer)

    3 votes
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  14. Custom email sender for each module (Service, Invoice, Estimates)

    Currently all email communication from RS comes from the same mailbox which means that a client responding to an invoice, estimate or a service ticket will get their response dumped into the service desk.

    My suggestion is that each module have a customization setting to allow a different sender address. For example, I may provide accounting@mycompany.com for invoices, Sales@mycompany.com for estimates and support@mycompany.com for service.

    A more advanced suggestion would be to have the option to send email as the logged in user. So I could send the estimate as from me@mycompany.com or from the global setup for sales. (…

    3 votes
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  15. Purchase Orders to Other Emails/Contacts

    When a purchase order is created and emailed, it is automatically sent to the main contact for that vendor. As the email address is for the Accounts department (Linked to xero) of that vendor we need a way of selecting a different contact for the vendor to receive purchase orders.

    3 votes
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  16. add to the saved filters, the ability to filter tickets by customer name

    When i use the saved ticket searches, it would be nice if I could specify what search field to use when deciding to execute the search. Essentially, I'd like to be able to filter all active tickets by customer or group of customers, by name. As it is now, it looks like it just searches all fields. However, it could easily filter a customer that is undesired if the customer has a common word as their name. Thanks!

    3 votes
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  17. Provide GPS tracking for clock in/clock out on mobile app/mobile site.

    3 votes
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  18. Estimate to include already entered ticket data

    Our customers require a estimate to be sent before an invoice can be sent, but the work is always authorized and peformed before the "estimate" is sent. It would be nice to have the ability to add all the line items already entered on a ticket to the estimate automatically, (checkbox?) additionally, condensing multiple entries like labor to single line would be helpful should the suggestion be implented.

    3 votes
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  19. Customer submitted tickets have a default assignee

    When a client submits tickets from their customer dashboard, it has a blank value for who the ticket is assigned to, which means no one gets notified. If we create a notification for all new tickets for someone, they get swamped with noise.

    It would be really great if tickets submitted through the customer dashboard could actually have a default user they get assigned to!

    3 votes
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  20. SMS marketing

    It would be great if you could have an auto-responder option for jobs that are marked paid and resolved. I'd like to be able to thank them for their business and ask them to leave us a Google review, etc...

    3 votes
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