General
3762 results found
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Time clock for APP (second screen)
We started using an ipad in our reception kind of like a kiosk ipad. Would love the techs to be able to sign in with their pin # as they walk in or out of the office. Is this something that could be incorporated into the ipad app of Repairshopr?
3 votes -
Gift Invoice Links for Crowdfunding Payments
Suggestion to have an option for gift invoices... maybe a box that generates a link that a customer can email to friends or family. When they open the link, it will probably need to include an invoice number, customer's name, amount due, the payment options, a field for the sender's name and email address, and maybe even a message box that the sender can leave a message in the invoice. (No personal information other than that info above.) The family members can then make a payment toward the total amount due. Once a payment is made, the sender's name, payment…
3 votes -
Ticket address should show on the main schedule screen
The current schedule screen causes confusion in office and in the field as the primary address is shown for the appointment on the main schedule screen. The main screen should show the "ticket address" instead so that you can properly map out appointments without going into each appointment manually. This would both save time and reduce confusion, without having to change a customer's billing or primary address.
3 votes -
Implement confirmation dialogs and notifications when appointments are moved.
When someone moves an appointment, it would be nice if it would give them a confirmation dialog in the browser to see if they actually want to move it to that time, and if they do it would be nice to get email/slack notifications of this action.
In fact, I think this functionality is really important, at leas for our operation.
3 votes -
Intergrate with DocHub
It would be really cool to be able to one button export contracts and intake forms to dochub to be sent for electronic signature.
I beleive there is an API where you could even preplace signature fields and the customers email so one button could send the sign request and then using a webhook import the signed form into the ticket or customer account.
3 votes -
Being able to rearrange credentials for a client
I'd like to be able to drag the different credentials I have added to a client.
For example workstation username/passwords, I'd like to keep them together so if I add a router log in and the next day I add another new computer I want to be able to drag the router to the bottom of the list.3 votes -
Allow to add the last 1 or 2 ticket entries to an email response to include context
We have a lot of clients with multiple tickets. When we reply using repairshopr, the lack of ticket history in the email is an issue. I understand you cannot add a mile of backlog, but maybe have an option to include the last one or 2 ticket entries when an email is sent out. This would keep the context of the message in place. Thank you.
3 votes -
christian@kevinscomputerservice.com
Bundled inventory items removed from inventory when the bundle is added to ticket charges.
Right now any bundled inventory item on a ticket charge does not get removed from inventory until its invoiced.
When an item in inventory is added to a ticket (w/o bundle) its pulled from inventory that moment.
This will help when doing inventory counts,
3 votes -
Add Warranty Template to Bulk Inventory Edit
Every now and then a manufacturer changes their warranty length. We currently have to go through hundreds of items to apply the new warranty length as a template. It would be way easier if one could simply change the selected warranty template as a bulk item.
3 votes -
Invoicing Serialized Items without selecting serial number
For some of our jobs we require 100% down payment upfront. We are having trouble invoicing out as the serialized items require a selection before the price shows up on the inventory. I understand the backorder feature works for items not in stock, however we might have some of the item in stock and have to select one before taking payment.
3 votes -
add an option to search for tickets/invoices with "Created By" user.
When going through unresolved invoices and tickets, it would be super helpful to have the ability to see all invoices/tickets created by a specific user.
3 votes -
Inventory pricing monitor
Can you make a Pricing monitor to send an email or make a report for each item that fits in a certain threshold of pricing.
So, If you add an item to PO and We have a Price point at 100% from cost. then next time we add it the purchase price had gone up and it is RRP is now only 25% above cost, then we get a notification.
Or we can make a report to find all inventory items a certain percent RRP from Cost.I would like it in either direction so possible RRP price reductions as…
3 votes -
Develop a custom report builder
Creating a report builder that would allow us to generate reports using all data would be nice. Currently, I would like to run a report that shows how much labor is being consumed for a specific problem type, for a custom time range.
I have added modified values to the problem types to allow me to see how much time is being charged for certain types of problems3 votes -
Auto-Focus to the first serial number field.
I would like to see the first Serial Number field auto-focused after clicking on the Manage Serials button for an item on a purchase order. This would make checking in serialized items go by much quicker.
3 votes -
ticket on hold
I would like a way to put a ticket on hold, for example, a customer replied and says, ill be back in two weeks - and will come in then. i would like to be able to have that ticket removed from the mail tickets list until a set time.
3 votes -
purchase order numbering
i would like to set the last number to go from for purchase order numbers just like invoicing and estimates
3 votes -
Additional templates for tickets
Repairshopr already has the additional templates for invoices. This gets assigned to the customer. I need this same functionality applied to tickets. I would like to create a ticket template and assign it to customer. We have online repair affiliates that have their customers direct ship to our lab. We then will repair the device and ship back to the customer with the ticket as a record. It would be great to edit the ticket so that it was branded to reflect the original seller.
3 votes -
Send emails based on client asset age
Hello,
Would it be possible for Marketr to be able to email clients when their computers hit certain ages? I was thinking this could be tracked using the asset management ability of Repair Shopr, and that as certain assets age Marketr could email the client about that specific asset (for example "Your Thinkpad E590 is 3 years old and is now due for a hard drive check up.")
Thank you for all you and your team do.
Have a great day and stay safe!
Sincerely,
- PotterVilla Applied Technology3 votes -
Add Supplier Ratios to Inventory
Every Inventory Management System should have this option:
allow the user to input a Supplier Ratio value which will calculate appropriate quantities and costs for inventory that is purchased or sold in differing quantities.For example:
I just placed an order for a product that comes in a 10 pack. We sell them individually. Each time I order this item, I must recalculate the numbers for what my individual cost per item is, and also adjust my quantity appropriately.
If, instead, I had a Supplier Ratio value, I could input into a PO that I purchased 1 (pack) at its…
3 votes -
Sticky ticket history notes
It would be a good idea to be able to create a/or sticky ticket note(s).
This would allow any ticket note to be marked sticky so it sits at the top of the ticket history. The reasons for this would be varied, but in our example, we often have customers sending a ticket note to use a different delivery address, or, some other important info that we do not want buried.
I was thinking maybe having an option to make any history entry as sticky, a check box so it can be made sticky and they released if and when…3 votes
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