General
3763 results found
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Appointments icons (enhancement)
Let's add icons next to appointments that match up with the "Appointment Type". This way we don't have to click into each appointment to know if we need to be onsite, or remote in, or just make a simple phone call. This should leverage the icons that are already selectable per customer profile. We should be able to assign an icon to each appointment type (seeing as though each shop will have their own different appointment types)
My team already writes the appointment type into the ticket subject, but that field is limited and I would rather use it for…
3 votes -
Create a button for employees without special permissions to check their timelog
Right now, I've got several employees that have to check their specific timelog by going to repairshopr.com/timelogs. While we managed to figure this out by playing around with addresses, it would be very helpful to have a button that allows non-admin employees to simply check their own hours clocked in.
3 votes -
3 votes
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Labor Log Notifications
It would be super helpful if you could add a little clock next to the tickets on the tickets screen and on each ticket square for the dashboard. This way you can easily tell which tickets are currently logged into and working on currently.
It would also be great if when inside the ticket when a labor log is running if they clock would be a different color (maybe green could work for the background). It would be immensely helpful!
3 votes -
Documentation Link in Customer Info Section of Ticket
It would be nice if there was a link in the customer info area of a ticket to the customer's documentation. Currently you have to click the customer name and then go to the Wiki link on their detail page.
A Documentation link under their name or under info would make it quicker and easier to access any needed info.3 votes -
Ability to control how a Lead & hidden notes merge to a ticket.
Often a customer creates a new lead that belongs on a specific ticket. Which merge is great for. Unfortunately I usually want that merged information to be viewable by the customer as a Public Note, whereas currently the lead when merged ends up as a Private Note. It would be pretty nice to be able to control that.
3 votes -
Add Ticket Time to Calendar
This is kind of a 2-parter, offering a solution to an existing problem:
It would be very handy if the minutes/hours entered on a ticket, posted to the technician's calendar.Personally, I like to visually see me and my technician's appointments on the Calendar, primarily because it helps to get a quick idea of how busy (billable) we are without building a report, and it also helps each of us remember exactly what job we were on and what day.
Before I realized adjusting existing calendar events caused the appointment to be cancelled and re-created (which also cancels the event…
3 votes -
Quick sign out... Add Assets in app.
I would be great if you could add the lock / sign off button to the main bar for quicker access. Plus I know the POS self locks after the inputted time but it would also be good if the who program locks after a certain amount of time when left un-attended.
The app is coming a long way, however it would be great if we could add assets within the mobile app so these can be done easily for techs on site.
Keep up the good work :)
3 votes -
Show Open Tickets When Creating New Ticket
When you go to create a new ticket and enter the customer name. It would be great if there was a spot that showed your current open tickets (Number/Date/Status/Subject/Vehicle Name). This way to prevent two tickets for the same asset getting created.
3 votes -
SKU Level Pricing for Vendors
Hey folks,
So right now each item has a Price, a Wholesale, and a Cost. I'm fine with that, but my vendors all charge different prices. I can enter a SKU for each vendor, but not a specific price, and this causes problems.
Can we please get vendor SKU level pricing? Even if it's just a text box at this point. Anything to keep it straight would be handy. Ideally that price would be used when I make a PO for that vendor as well.
James
3 votes -
Be able to auto change the status to scheduled when an appointment is made.
We use the ticket automations to keep the tickets organized properly. When a part is received the status is changed to 'parts received - to be scheduled'. The most difficult thing is that when an appointment is made we have to rely on our great & fantastic organizational skill and remember to change the status to scheduled. Its a 2 step process. The tech's are horrible at remembering to do this. Right now, we are constantly having to go into each ticket and check if it needs to be scheduled or not. Is there any way that when an appointment…
3 votes -
Customer Feedback Ratings
It would be great if you could add feedback ratings whenever the tickets will be resolved.
3 votes -
Purchase Orders to Other Emails/Contacts
When a purchase order is created and emailed, it is automatically sent to the main contact for that vendor. As the email address is for the Accounts department (Linked to xero) of that vendor we need a way of selecting a different contact for the vendor to receive purchase orders.
3 votes -
Customer submitted tickets have a default assignee
When a client submits tickets from their customer dashboard, it has a blank value for who the ticket is assigned to, which means no one gets notified. If we create a notification for all new tickets for someone, they get swamped with noise.
It would be really great if tickets submitted through the customer dashboard could actually have a default user they get assigned to!
3 votes -
Time clock for APP (second screen)
We started using an ipad in our reception kind of like a kiosk ipad. Would love the techs to be able to sign in with their pin # as they walk in or out of the office. Is this something that could be incorporated into the ipad app of Repairshopr?
3 votes -
Being able to rearrange credentials for a client
I'd like to be able to drag the different credentials I have added to a client.
For example workstation username/passwords, I'd like to keep them together so if I add a router log in and the next day I add another new computer I want to be able to drag the router to the bottom of the list.3 votes -
Column for "Tech Paid" on Invoices
Like many repair shops, some of our techs are paid as subcontractors. As such, they get paid on billable work - though not necessarily on PAID billable work (billing is the company's responsibility, not the subcontractors). We pay subcontractors every 2 weeks on what they billed, not on what they collected payment for.
The problem is - we can't tell which invoices have been "paid out" to the subcontractor vs which ones still need to be paid out to them. The "took payment" option is for techs to keep track of payments made, and the "paid" option is for admins…
3 votes -
Peak Info
It would be cool to hover over the Ticket number and get ticket info
3 votesI like it! What would be the most important?
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Hover to preview Leads info
We would LOVE the ability to hover over a lead and have a pop-up showing the content of the lead without opening. Most of our leads have identical leading text in the Issue field, so it would be great to hover over the lead and see the "Ticket Description" in a pop up. This would save so much time in sorting out the garbage/SPAM leads.
3 votes -
Remove or change [RS] initials in Calendar subject entries
Our office has three Field Techs that share calendar appointments between each other and no matter who's appointment it is, the subject always has an [RS] before it. What would be more helpful is if we could have each Tech's initials at the beginning to differentiate who's appoint ment it is, or just remove the RS altogether and have us customize each subject on our own. Thanks!
3 votes
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