Let's add icons next to appointments that match up with the "Appointment Type". This way we don't have to click into each appointment to know if we need to be onsite, or remote in, or just make a simple phone call. This should leverage the icons that are already selectable per customer profile. We should be able to assign an icon to each appointment type (seeing as though each shop will have their own different appointment types)

My team already writes the appointment type into the ticket subject, but that field is limited and I would rather use it for pertinent information about the appointment/ticket/fix.

See my proposed graphic below

https://imgur.com/eeZQsTR