We use the ticket automations to keep the tickets organized properly. When a part is received the status is changed to 'parts received - to be scheduled'. The most difficult thing is that when an appointment is made we have to rely on our great & fantastic organizational skill and remember to change the status to scheduled. Its a 2 step process. The tech's are horrible at remembering to do this. Right now, we are constantly having to go into each ticket and check if it needs to be scheduled or not. Is there any way that when an appointment is made a note can be system generated to update the ticket of the time, and scheduled tech? From there I could set a ticket automation to change the status to 'Scheduled'. It would save the sanity of my assistant. We are a small shop and those of us in the office wear many hats. We don't have just one person that takes care of that, so there is always lots of confusion.