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3762 results found

  1. PRINTING STRAIGHT AFTER CREATING TICKETS - EASIER METHOD PLEASE....

    WHEN CREATING A NEW TICKET, COULD YOU INSTALL A PRINT OPTION - STRAIGHT AFTER CREATING THE TICKET.
    AFTER CREATING A NEW TICKET, WE HAVE TO GO THROUGH 5 DIFFERENT AREAS/OPTIONS BEFORE WE CAN ACTUALLY PRINT OFF THE TICKET RECEIPT - IT BECOMES VERY LABORIOUS AND FRUSTRATING, ESPECIALLY WHEN YOU HAVE MANY CLIENTS LINED UP.
    PLEASE, PLEASE , PLEASE ADD THIS FEATURE.

    3 votes
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  2. Printing multiple Ticket receipts at the same time

    After registering clients repairs, i would like the option of having a checkbox beside the clients names (in the Tickets window) to be able to mark and print out ticket receipts of those specific clients (with marked checkboxes).
    This will eliminate going to every client and going through 5 steps to print out a ticket receipt. It is very labor intensive - and a waste of time that can be easily overcome by having the checkbox system.

    3 votes
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  3. Spiff

    Add a function that allows us to Spiff pay per client. I use 1099 sales rep and they get paid recurring per client they are monthly RMM clients. In Novemberish/December a post requesting this had a high amount of votes and comments and now it is gone

    3 votes
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  4. Customer Portal Permissions - Credentials Delete/Edit/New

    Customers can only "View All" and "View Mine" on credentials marked public, but are unable to update or add new entries.

    Please add these options to Customer Portal Permissions:
    Credentials - Delete
    Credentials - Edit
    Credentials - New

    All new entries made by Customer can be listed as Public, but this way they can share passwords with MSP in a secure manner.

    3 votes
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  5. Create a "Free Text" field for Custom Fields

    Is it possible to have a "Free Text" custom field type that we can edit right there on the ticket page without the need to click Edit, then make your change, then click Save every time?

    As an example, we have a very large workshop and need to track the physical location of items quickly & easily. In a single day, we can have a watch pass through 7 different storage locations with some techs having 30-40 watches passing through their hands. We need a super quick way of changing the location of watches as they move around the building,…

    3 votes
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  6. Ability to link Marketr emails to tickets

    Hi,
    Please add the ability to link Marketr emails to tickets.

    This is to keep the conversation linked to the ticket in Repairshopr.

    Especially relevant should there be ongoing issues that need to be resolved after the customer responds to a follow-up email.

    3 votes
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  7. Categorize time logs by user

    We should be able to categorize by user on the time logs, which will make payroll easier. Also, a calendar on the time log would be helpful to visually see the times per day.

    3 votes
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  8. Approving repair costs on the intake form

    The ability for our customers to sign and approve Ticket Charges/amounts on the intake form. So our clients can authorize up to a certain amount that we can spend repairing their device.

    Also, to be able to send customers to collections, we have have them sign and approve charges before they have been completed.

    3 votes
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  9. Feature request- App intergration for Comet backup

    Comet backup is a great backup software that lets you manage your backups similar to cloudberry but half the price. You can run your own servers and link them to cloud storage or use your own local storage.

    https://cometbackup.com/

    3 votes
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  10. Within the Z Report-

    We need a field within our Z Report that shows when there is an online payment and the amount. There are times I have multiple online payments and I see no easy way to know which ones they are.

    I can't believe I'm the only one that would think this is a necessity.

    3 votes
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  11. Take Deposit Button

    Any chance that the Deposit button could be in the upper button row instead of hidden in the Actions drop down?

    3 votes
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  12. Within ticket communications, it would be nice to be able to send email and/or attachments to whomever we’d like.

    Within ticket communications, it would be nice to be able to send email and/or attachments to whomever we’d like. Can there be an option to use any email address we choose, not the customer or Additional CCs? The Additional CCs option does not seem to work for us, since we have so many different emails to send out and it may be a one-time email and updating the Additional CCs field is not efficient.

    3 votes
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  13. Option to Revert to Previous Status After Customer Reply

    I know theres a similar idea already posted but I think it would be better to keep the "customer reply" status and just give us the option next to it to revert to the previous status.

    3 votes
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  14. Update the Planned Status on this Page

    Some really great ideas are still marked as planned.
    The problem? Some are from 2015 or older.
    Either make them happen or decline them, its a bit of a illusion for RS to "plan" these and then not follow through. If these really are planned then update the timeline.

    3 votes
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  15. Asset Statuses

    When a computer dies, it would be great to be able to mark the asset as INACTIVE. I don't want to just delete it, because then there will be tickets with no asset still tied to them in the clients history.

    3 votes
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  16. Need to Easily Move Serial Numbers to Different Line Items

    We need a way to move items without having to scroll through 30 pages of serialized items to find the one we need.

    Dealing with large quantities of items in Repairshopr can prove to be a pain. When I'm moving a single item from one Line Item to another, I usually have to Ctrl+F through multiple pages before I find the one that I need. And the purchase date is usually never accurate when it pulls up the Serial history, so you can't search for it that way.

    3 votes
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  17. Add generic support for custom, API-only fields

    It would be great if there was generic support in the API to annotate arbirary key-value pairs onto any object - for API and automation use only.

    Some object types like Tickets and Contacts support custom fields in the UI and these can be updated via the API. However they still show in the UI (which is not always necessary) and are specific to those two kinds of objects.

    It would be great to just have an array which is able to be populated with arbitrary key/value pairs against any given object. E.g. being able to do a PUT on…

    3 votes
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  18. Auto select Canned Response category

    It would be great if we could link the canned response category to the type of message we are going to input.

    So if I choose sms first then click the canned response button, it would auto select the category with the sms responses. And if I choose email then those. Otherwise the default All would be used as it is now.

    And there could be one with sms+email also. We usually send email to the customer and then sms that informs the customer that we have sended the email (so they know to check the spam folder in case…

    3 votes
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  19. Access Widget flow from customer portal, assign tickets to logged in user

    I've created a widget flow so that our clients HR departments can enter details for onboarding/offboarding a new or existing user. This works, however, i'd like the ticket to be assinged to a logged in customer portal user, in stead of having them enter their details every time.

    3 votes
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  20. Allow us to enter appointment time tag as canned response to confirm my appointments!

    I always confirm my onsite appointments with my customers 24h prior to the appointment itself, I use canned responses for the sms and would love to have something like "hi (Customer) Confirming your appointment for tomorrow at (appointment Time). Thanks

    3 votes
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