General
3763 results found
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Automatic Labels based on asset
It would be awesome if the system would automatically print two ticket labels when "power cord" option is checked in a laptop asset, and only one for everything else. That would save a lot of time reprinting labels so we don't lose track of power cords.
3 votes -
Add the date to the late fee line item when it posts to an invoice
Add the date to the late fee line item when it posts to an invoice
3 votes -
Print individual labels in PO
When an item is checked in via PO we would like a button to print only that specific label. Currently before the item is checked in there is a green receive and yellow return button. After the item is checked in the green button should change to a different color and labeled Print Label
We have vendors that ship the same PO from 5 different warehouses so its gets annoying finding the label page #'s every time just to print one items label. This should be a quick and easy fix that will save us a good amount of time.
3 votes -
Module for managing Antivirus Subscriptions
At my shop we sell antivirus subscriptions. Now I know that repairshopr has features like recurring invoices, contracts, and recurring tickets that can deal with this. However as a growing small business what I hve started to notice is that as the business grows and as more customers begin to accumulate the less manageable it is becoming. With recurring tickets or contract expiration reminders constantly flooding up my ticket queue, or when i need to cancel someones subscription im not just cancelling the subscription i have to go into their customer profile and delete then contract then go back and…
3 votes -
Warranty expiration notifications
Currently Marketr allows customers to be emailed when a warranty expires, based on an advanced search list. This is great but there isnt a way to have tech notified of this.
This could be done 2 ways,
simply would be to add the ability to CC a marketr campaign to a tech email.The other way would be to have the warranty expiration create a ticket or email.
It would need to be per warranty type. Like the Anti Virus (or other subscription) expiration would be handy, but a stick of RAM I wouldn't care about.
3 votes -
Prepay Customer Statements
When a prepaid customer hits ZERO hours, I would like a way to run a report for them to show what tickets were assigned to those hours and how many hours each ticket used.
This is very important as customers need to know EXACTLY where their money is being spent.
3 votes -
Option to Show Due Date on Invoices
I'd love to see the option or even the string to use in template - to put the Due Date on an invoice. This will help our customers know when they start incurring late fees in a clear cut manner.
3 votes -
Sell Store Credit as Inventory Item
I would like to start a residual program that allows people to pay monthly for AV/Monitoring with an Addon that accumulates store credit for hardware replacement.
At its core, i would like an inventory item that sells x dollars of store credit when it's sold. This would be part of the Re-occurring Invoices module. As each cycle completes the customer would get x dollars of additional store credit added to their account. When they had to make hardware purchases, like replace a machine, the store credit is there separate of the prepay hours to cover the cost of the machine.
3 votes -
Enable User Setting for "Fullscreen Default"
I know and love the fullscreen feature in Repairshopr and 99% of the time, I want it turned on across all my devices. I would rather have the ability to toggle a setting in my user settings to make fullscreen be the default and use the per-device toggle to turn it off if there ever is a reason to do so.
3 votes -
Itemized payments on the invoice to show how much was paid with each payment type.
We need invoices to show how much was paid by each payment type. E.F. $20 Cash $135 Credit Card
3 votes -
Allow SLA without Due Date - Response Time Only
It would be nice to be able to set a response time only without the Due Date requirement. This will help to enforce replies to customers without assuming you can fix the issue within a preset time.
3 votes -
Labour component for inventory items
Would be great to be able to include labour in an inventory item so one only needs to add one item for an invoice and its easy for customers to see how much labour is allocated to each item.
Plus when updating the sell price if an item its easy for staff to see to new total price.3 votes -
After take deposit, option to go right to the invoice
On the "Take Deposits" after you click on "Take Deposit" then select an "Other Amount" and it is ready to take payment. Make an easy way to go back to the ticket without "Taking payment." In some cases I want to email the invoice or mail the invoice. It might be better after clicking on Take Deposit to just go straight to an invoice.
3 votes -
Inventory Shortfall
When viewing the history of an inventory item, is it possible to access a log of the invoices that the part was added to, rather than just a time stamp and the technician that used one?
3 votes -
Ticket Changes
In the event of a warranty repair, or the same device coming back for a second repair, would it be possible to have an option to ‘clone’ a ticket to save time?
3 votes -
Deposit Issue
We use deposits here for diagnostic charges, but these are non-refundable in the event that the customer elects to not proceed with the repair. When you add a deposit, it automatically discounts this deposit from additional invoices, is there a way to prevent this from occurring?
3 votes -
DOMO Changes
We use Domo here, but is there any way to provide a more accurate method of logging the performance of technicians?
At the moment, when viewing team performance, the best way to check the productivity of a technician is to check the invoices created. The issue with that, is that it is a log of the number of invoices created, but in the event that the invoice is for €0, we don’t know if that is because it was a warranty repair, a not repairable ticket, or was declined by the customer. So in essence this section provides only a…
3 votes -
ENHANCE Recurring Schedules with GLOBAL ADMIN Options
These are relevant, simple and necessary adjustments for Settings>Invoices>Recurring Invoices:
- Replace link Admin>Invoices>Recurring with an actual settings page for recurring schedules (rather than just a link to all current schedules).
- Enable a global override setting for ALL recurring schedules to “Auto retry credit card when payment fails”. (We want this on for ALL payments!)
- Add global enable/disable controls for “Customer management of payment options”: View cards, Add a card, Delete a card, Rename a card, etc.
- Enable “Auto charge CC on file” to automatically default to the first/any CC on file. (There’s no point in selecting auto charge to TRUE…
3 votes -
Convert an estimate to the linked ticket
It's nice to be able to convert an estimate to a ticket, but then having to create a new ticket just to merge it is not very time or user friendly. Converting straight to invoice isn't always useful either.
3 votes -
Ability to download cash register data (z-reports) to CSV
There are 2 major issues with the z-reports when trying to manage the bookkeeping side of the Cash Register, and it would be much appreciated if you could address them:
The information/data from the daily z-reports are not downloadable into a usable CSV file
There is nothing in the z-report that compares the previous day’s closing balance with the next day's opening balance, so there are no red flags (variances) on the z-reports if there is a discrepancy between days.
Number 1 above:
Because the daily report is essentially a printable receipt, every piece of information (sales, refunds, balances, etc.)…
3 votes
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