General
3762 results found
-
Product tracking feature!
So we use an app called "slice" which automatically tracks products you've purchased simply by scanning your email accounts. We use Amazon, eBay, etc to purchase parts and without entering any data at all to slice, it automatically scans our email account and will give us status updates of our products, such as ETA, delivery, etc. I think this tool would be invaluable with repairshopr for a number of reasons: 1) clients would be able to get automated updates of special ordered items if they choose, and we as techs would be able to go to the parts section and…
2 votes -
RMA Issue
In our shop, technicians are not really aware of certain details of the company, such as vendor for certain parts, etc. It would be handy to have a simplified version of the RMA section, so that the technician could notice a broken or not working part, and just create an RMA for that part without having it linked to a specific customer or vendor. Also, it would be handy if when an RMA was raised for a part, it was removed from the inventory, and in another RMA flagged section (sometimes I have three faulty parts, all the same type…
2 votes -
Upgrade Account Detail "Type" for Employees and Vendors (to utilize CID Lookup)
The Customer Detail page is extremely useful, mainly because it contains SO MUCH information. We tend to cram every scrap of information we have into RS, just so everything is in ONE place. Many of our customers account pages contain every phone number, email address, payment form, and document upload we have to connect to them. But, wouldn't it be great to have this for Employees and Vendors, too?
Right now, we duplicate information for our vendors and employees into a Customer record, just so everyone has quick and efficient access to useful information (like phone numbers, email addresses, etc).…
2 votes -
Ledger Operations
I often work early or late hours when our retail store is closed and because the till is closed I can't input BACs transaction that appear within our bank. Could it be made possible to input Certain types of transactions without the need to activate a till?
2 votes -
parts order tracker heading change + column request
Currently on the parts order tracker, the heading for a given part order cost is 'Price'... which is a little misleading as this is actually the cost of the item. Would love to see this changed to 'Cosd' instead as there have been a few times that my staff have given the cost of the item as the price of the item when talking to customers... and because of this and whilst i know this generally breaks the rule of 1 dea 1 post this does go hand in hand with this request. Currently when looking at the parts section…
2 votes -
Client needs ability to save CC for future / recurring transactions
When a client receives an invoice they should have the option to save CC for future transactions.
2 votes -
"Set up Auto-pay"
This is just re-wording my previous request. If Authorize.net is enabled - client should have ability to check a box to "save for future payments" and have a few lines of a disclaimer indicating that they will be billed automatically with the credit card on file.
2 votes -
Recurring revenue screen - Admin
- add column to show billed automatically to card on file.
- add column to show expiration date of cc on file
2 votes -
savings
I've noticed that sometimes we will do deals on our products that we are selling along with the repairs that we do and i would like to show how much that customer has saved on the invoice.
2 votes -
Allow for the login screens to be more customizable beyond just adding our logo
Would like to have the ability to make the login screen look and feel like our site... embed the code so to speak without all the excess.
Currently looks very blah.
2 votes -
Enable FULL customisation of repairshopr by fully integrating custom fields by ID number.
Currently the custom fields (for tickets) are a separate table that cannot be uniquely identified in PDF’s, Emails or other customer visible data. Unfortunately repairshopr only allows me to include ALL of the custom fields that are selected as visible, so I cannot fully customise the tickets, PDF’s or canned responses. You can go to Admin > Ticket Custom Fields and select which fields you'd like to be hidden from PDFs, but this on its own is not powerful enough.
Quite often, I wish to use individual custom fields in a customer email, printable label or ticket update.
At the…2 votes -
Add accessible Stats for non-Admin uers
It would be great if the different techs could see there own number of 'invoiced' tickets day to day, and each others. This would create some (friendly) competition and jokes between techs.
I know that I would like to know if I had fixed the most, and if I hadn't, knowing that I was bottom of the table would motivate me.
2 votes -
Quoting system
It would be great if there was a system in RS that allowed us to upload a PDF we create ourselves of a quote for whatever (new PC, server, Network solution etc etc) then give the customer a link to their portal where they can view this quote.
Then when the customer wants to accept the quote have a screen where our terms and conditions can be listed and have the name / signature box showing, just like on invoices, tickets etc.
Being able to upload our own PDFs means we can create the quotes to look like however we…2 votes -
Add Multiple Custom Fields to a single Ticket
you'd be able to put a General Diag Custom FIeld, and then once those results have come back, put a Virus Removal, or HDD Replacement custom field to follow it. Allowing for multiple steps to be taken on the same ticket without the need for multiple tickets.
2 votes -
Need more Billing Frequency options
I have subscriptions & contracts that will need rebilled every 1,2,3,4 and 5 years. Can we get those options for the reoccurring invoices as a frequency? Thanks.
2 votes -
Force Customer Updates
Enable an option to ensure customers information is updated at a new ticket or check in. if the customer has not been in the store in a while. I am always running into the issue where the employeed forget or are just lazy to update email, phone etc....
2 votes -
Resolved ticket codes
Add ability to enter custom ticket codes such as "failed to repair" that will still math the ticket "resolved".
2 votes -
Automated Payment Confirmation
Hello!
I was wondering of it would be possible to automatically send a payment confirmation email to clients after a payment has been posted to an invoice. I have several clients who mail cheques / pay by electronic transfer, and it would be great if I didn't have to manually resend another copy of the invoice to show the client their payment has been successfully taken.
2 votes -
add a "note" or "description" line for the great "Take a Deposit" button on tickets!
We love the new(ish) "Take a Deposit" feature on tickets... But we need somewhere to add a note about what the deposit is for! For accounting purposes later on. What d'ya think? ...Or, maybe we are missing where that note could go! Let us know!
Thanks!
2 votes -
Do not pre-fill the note field / timer field on a ticket. It leads to wrong data entries and confuses the user as to why content is in there
the timer note field is prefilled with the last entry a user made. This is confusing. Maybe have a ticket timer option where a user / admin can enable / disable this feature system wide.
2 votes
- Don't see your idea?