in ticket search at the top it hides resolved by default but it would be good if we could change the default, so i can set all my repair complete jobs to 'complete awaiting pickup' but their not resolved, cos i want to still track what repairs i actually have still in the shop, incase things get stoled or we get robbed. Cos if all my complete and picked up jobs are marked as resolved, i have no idea of whats actually left the shop yet.