I've wanted something like this for a while, but it would be great to have a way to have always-on, instant access to tickets rather than having to go all the way back to the tickets screen every time.

This could be done in the form of a pull-out menu, that shows up on all (or almost all) RS pages. Basically you click a button, the menu slides out, and you can access all the active tickets in your system.

It would have similar customization to the main tickets screen, such as specifying which tech to show, which ticket types to show, etc.

It would look something like this: https://imgur.com/a/uqiPO