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3762 results found

  1. Add technician assigned as an available tag on the email templates

    Being able to inform the client of which technician is assigned to their ticket request in the email template would be a huge benefit.

    4 votes
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  2. suggest free/available bin #

    Hi,
    at the moment i have to check which of my 70 'bins' is free and then manually put in the bin number for the next job.
    i'd love to see where repairshopr keeps track of all linked bin# and suggest automatically a free bin#
    when i close a ticket the bin gets released and will be available for the next job.
    Also i'd like to see the bin # in the ticket list, without having to open the ticket to see where the job is located.

    16 votes
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  3. #Hashtag tech notifications in notes

    There's a lot of instances where I'd reference another tech in the company for something or do the "he said/she said" notes where it'd be nice to have a #techname. Ideally, it would alert them just like we get notifications when tickets get assigned to us.

    5 votes
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    under review  ·  1 comment  ·  Admin →
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  4. Estimate/Quotes Revamp

    My idea is to basically be able to create 1 awesome quote without having to make 3 different ones for clients every time which just confuses everyone and makes my estimates portal look like i'm a millionaire. QuoteWerks is a great example of a Professional Estimate/Quote. http://www.quotewerks.com/images/QuoteValet/QuoteValet_SampleQuote.PNG

    I want to be able to have options and upsell my customers without making it confusing. Have each option area have radio buttons where they can select one and then add on's which they can tick if they would like.

    Include a picture of who create the estimate for them. Great optional feature.

    …

    47 votes
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    under review  ·  5 comments  ·  Admin →
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  5. Please add basecamp integraiton

    We would love to be able to integrate basecamp with RS - basically, have a ticket link directly to a project.

    Their API is on github, here:
    https://github.com/basecamp/bcx-api/

    17 votes
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    under review  ·  1 comment  ·  Admin →
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  6. Pay Now button to pay off the entire account balance in customer portal

    Customers are requesting a Pay Now button on the customer portal that allows them to pay off their entire account balance by either Credit Card or PayPal in one go.

    I understand that there's already a Pay Now button next to each invoice. However it's more convenient to the customer to be able to pay off more than one invoice at a time, and saves money on Credit Card transactions if this is made available to them.

    1 vote
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  7. Show invoice balances in the customer portal

    I have clients that are requesting that they see the invoice balances in the customer portal.

    A total at the bottom or top showing their total balance would also be beneficial to them.

    0 votes
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  8. Re-occurring Invoices Terms

    I would like the re-occurring Invoices to have a different payment term than on the customer. For Example, we have default pay on completion for customer for immediate services and the re-occurring invoice is for a computer maintenance service they have through us and that one should be due before end of the month. We are becoming a managed service provider and adjusting repairshopr to that service.

    0 votes
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  9. Include multiple internet links per customer/contact

    Given our connected world and particularly given that Repairshopr is cloud-based (!) we would like to see multiple internet links which work the same way as multiple phone numbers,

    So within the client screen we could add lnks to (say)
    Web site(s)
    Facebook, Twitter/Instagram and other social media
    Blogs

    If it was done the same way phone numbers are done it might be relativeely easy to implement

    Greg Williams
    LIncoln Computer Centre

    0 votes
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  10. Estimate Approval Process

    Hello. This is a request for additional features. I love the approval process for estimates, however there is one additional item I would like to see implemented. An internal approval estimate feature. This would prompt the admin (in this case - the owner) to review the estimate prior to calling the customer for approval. This helps with QA to make sure we bill adequately and correctly. Thanks for your consideration.

    6 votes
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  11. Invoice/Estimate total

    I think there should be a total in parentheses next to each estimate and invoice number on a ticket for easier identification

    3 votes
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    2 comments  ·  Admin →
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  12. Force taking picture on ticket open

    We keep forgetting to take photo's and attaching them to the ticket with the webcam, is there a way or can we get a setting where it forces or at least prompts to do so ?

    0 votes
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  13. Add Direct Draft as a Payment Option!

    We have several clients that pay us monthly for different services. Instead of getting hit with CC fees, we push Direct Draft for any recurring services. This is easily setup in Authorize.net but RepairShopr doesn't support it. This means RepairShopr doesn't know invoices have been paid and we have to mark them as paid manually... which also throws a kink in Xero when invoices go over. We have to match them up and manually send out monthly "PAID" statements to our clients. This creates a lot of extra work that could easily be avoided if RepairShopr understood when a direct…

    10 votes
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    under review  ·  4 comments  ·  Admin →
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  14. Allow seperate terms and conditions for mobile devices

    We have completely separate Terms and Conditions for mobile device repair than we do for computer repair. With the current setup now, we have to lump all verbiage into one monster Intake Form. We have to explain on every check-in to read Section A or Section B.

    6 votes
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  15. "Live Chat"

    It would be great if we "live chat" with a technician from ReapairShopr. It's really frustrating having to wait for an email to come back.

    14 votes
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    under review  ·  Robert Reichner responded

    This is something we could consider in the future with a premium support package. Would be based on a critical mass of users looking for that kind of package and pricing. Appreciate the suggestion!

  16. Make your ticket page auto refresh.

    The tickets page has to be manually refreshed when new work comes in or job statuses change. An auto refresh on an interval would be nice. Thanks :)

    1 vote
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  17. Create a ticket by scanning the Asset barcode

    Can we please have the facility of creating a ticket (Click on New Ticket) and have the ability to scan the Asset barcode to automatically attached that asset to the ticket without having to go through the process of adding an asset manually. This would also then automatically add the customers details that the asset is currently linked to. In our experience its very rare for the asset to change owners. If the asset has changed owner then being able to easily update the asset with the new owners details.

    This would speed up the check-in process dramatically as people…

    6 votes
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  18. Add Ticket Subject to Ticket Comment Email

    A lot of my customers will have multiple Tickets open at a time, and of course they keep track of words better than numbers. I'd like to be able to add the Ticket Subject next to the ticket number in the automated email that's sent when a comment is made. That way they know what is being discussed.

    1 vote
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    3 comments  ·  Admin →
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  19. Better Quickbooks Import options

    We have been using QuickBooks for a very long time and over the years inventory items have come and gone. As you could imagine, our QuickBooks has several inventory items that we no longer sell. We imported our inventory items from QuickBooks initially and disabled all the items that we were not going to use. We then went through, one by one, each item and selected the "Linked QuickBooks Item" to match the category in QuickBooks we wanted. This took some time but we can deal with that. Our problem happened when we needed to add another QuickBooks category (We…

    4 votes
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  20. Can you make the opening email a little less cryptic

    I had a customer who was very confused because she got an email when I created a ticket. The contents of the email didn't really indicate why she was receiving the email (the ticket had finally been created when I had time to do it - a week or so after she dropped off the device) Here is what I received from the system just now (I XX'd out her name):

    Mac Daddy Repairs

    Hi Mac Daddy Repairs: Customer Activity on Ticket 4262 for customer XXXXX XXXXXXX!

    Mac Daddy Repairs has an update for your ticket 4262.

    Update Subject: Contact

    …

    1 vote
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