Add Ticket Subject to Ticket Comment Email
A lot of my customers will have multiple Tickets open at a time, and of course they keep track of words better than numbers. I'd like to be able to add the Ticket Subject next to the ticket number in the automated email that's sent when a comment is made. That way they know what is being discussed.
1
vote
Rami
shared this idea
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CCW Technology
commented
Thank you, this is exactly what I needed.
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Ryan (CTO, Pinellas Computers)
commented
@Admin: This is completed via the {{ticket_subject}} tag
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Rob
commented
You can do this by just customizing the Email template for ticket comments.