I had a customer who was very confused because she got an email when I created a ticket. The contents of the email didn't really indicate why she was receiving the email (the ticket had finally been created when I had time to do it - a week or so after she dropped off the device) Here is what I received from the system just now (I XX'd out her name):

Mac Daddy Repairs

Hi Mac Daddy Repairs: Customer Activity on Ticket 4262 for customer XXXXX XXXXXXX!

Mac Daddy Repairs has an update for your ticket 4262.

Update Subject: Contact

Message:

Hey Bodhi.. Hope all is well... Don't exactly understand this update,
although I do appreciate it.

On Saturday, March 14, 2015, Bodhi Nadler
wrote:

View your account profile online: Online Profile

Mac Daddy Repairs

Hi Mac Daddy Repairs: Customer Activity on Ticket 4262 for customer XXXXX XXXXXXX!

Mac Daddy Repairs has an update for your ticket 4262.

Update Subject: Contact

Message:

Hey Bodhi.. Hope all is well... Don't exactly understand this update,
although I do appreciate it.

On Saturday, March 14, 2015, Bodhi Nadler
wrote:

View your account profile online: Online Profile