3762 results found

1. Change to Green Checkmark Under Took Payment Column

   Can you change the grey check mark to green under the Took Payment column for invoices

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2. Portal ticket notifications

   I would like for tickets created from the customer portal automatically assign to a certain technician for that notifications such as text and emails can be done. Most customers that are made from the portal have a service agreement and need to have priority service.

   At least an option in the notifications center for portal created tickets (not all), would be nice so these don't get overlooked since they are paying for priority service.

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   under review  ·  Rajesh Agarwal responded

   I think the new SLA feature will give you this

3. Be able to search by unique ID in customer purchases

   When looking up customer purchases it would be way easier to be able to look it up by the IMEI/ESN

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4. Add a Saved Customer Search for 'referred by' searches

   I will be attending an event where I will gain customer leads and would like to market to them after the event. I would like to add them to a custom referred by tag then save the customer search for use in Marketr

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5. Map

   Is there any way for the the customers on the map to be broken down over time and by store they were added by? For instance if I have a billboard installed in April I would to be able to check in June and see if my customers have increased in that area. Also if i have 1000 customers in my area but I have 2 stores I would love to see what area people are going to what stores.

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6. Allow an RMA to be received with a different serial number

   Here's something I noticed that would be really useful. While running through how we can use the RMA/Returns Manager, I noticed a pretty big shortcoming regarding how serialized products are handled.
   Take a laptop for example -- Upon RMA, this could go a few directions. Perhaps the hard drive is bad; we would receive the same laptop (and same serial number) and all would be right in the land of inventory and serial tracking. Now, maybe the motherboard is bad. Maybe the whole thing is DOA; the vendor may decide to send me back a different laptop entirely. This laptop would obviously have a different serial number than the product initially sent in. However, there is no option in the RMA process of Repairshopr to say, "Yes, I've received an item back from RMA, BUT.. the serial number is different than the item that was sent out."

   Here's something I noticed that would be really useful. While running through how we can use the RMA/Returns Manager, I noticed a pretty big shortcoming regarding how serialized products are handled.
   Take a laptop for example -- Upon RMA, this could go a few directions. Perhaps the hard drive is bad; we would receive the same laptop (and same serial number) and all would be right in the land of inventory and serial tracking. Now, maybe the motherboard is bad. Maybe the whole thing is DOA; the vendor may decide to send me back a different laptop entirely. This laptop… more

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7. Add an adjustable timer alert system to tickets for notifcations

   I would like the ability to add individual and manipulable timers to tickets that will trigger a notification to people logging in or to an email, or any type of adjustable notification. When we do an iPad repair, we like to put small clamps on them for 24 hours to ensure they seat properly. However, we have reached a volume where people often forget that certain repairs have sat for a while and need to be given a final inspection; sometimes this final inspection happens when the customer calls to check on their repair or comes in for pick-up and if there is an issue with the repair, we have to start over and the customer is upset. But, if there was a notification system in place where we could set a 24 hour timer or so on a repair, and have it somehow display or send a notification once the set time is up, we would be far more efficient and the flow would be steadier.

   I fully believe that having an adjustable timer with the ability to send notifications would greatly benefit not only our shops but RepairShopr as a whole. Please implement something like this as I would not like to have 30 different day long egg timers running nonstop!

   I would like the ability to add individual and manipulable timers to tickets that will trigger a notification to people logging in or to an email, or any type of adjustable notification. When we do an iPad repair, we like to put small clamps on them for 24 hours to ensure they seat properly. However, we have reached a volume where people often forget that certain repairs have sat for a while and need to be given a final inspection; sometimes this final inspection happens when the customer calls to check on their repair or comes in for pick-up and… more

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8. Add Follow-up Button

   When you enter the ticket detail screen, located in the upper right hand corner you can select PDF's, Make Invoice and Make Estimate. It would be great if a "Follow up" button was added right before the "Make Invoice" button. "Follow Up" would be a simple way to email the customer with custom or a canned response relating to how the service went. Great way to show you care.
   We will be emailing the customer, but having a dedicated way to "Follow Up" would allow canned responses that would speed up the process.
   We are liking your software a lot! Keep up the good work! - Thanks, Jim

   When you enter the ticket detail screen, located in the upper right hand corner you can select PDF's, Make Invoice and Make Estimate. It would be great if a "Follow up" button was added right before the "Make Invoice" button. "Follow Up" would be a simple way to email the customer with custom or a canned response relating to how the service went. Great way to show you care.
   We will be emailing the customer, but having a dedicated way to "Follow Up" would allow canned responses that would speed up the process.
   We are liking your software a lot!… more

   7 votes

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9. duplicate contacts

   Hi Troy,

   I've run into another issue with email addresses. We often have a contact at a company that also becomes a client of their own....you guessed it, using the same email address.

   It happens fairly often that we pick up clients form a business we are working with as "private" clients as well. Not sure if there is a mechinism to better address this, but currently I have several clients in the system that we now can't add an email address to.

   We will do our best o get personal emails from them but that issn't always possible and we will need a way to deal with those cases.

   Thanks

   Tim

   Hi Troy,

   I've run into another issue with email addresses. We often have a contact at a company that also becomes a client of their own....you guessed it, using the same email address.

   It happens fairly often that we pick up clients form a business we are working with as "private" clients as well. Not sure if there is a mechinism to better address this, but currently I have several clients in the system that we now can't add an email address to.

   We will do our best o get personal emails from them but that issn't always possible and… more

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10. Ability to save a "Customer Search" list of all the customers that referred by a specific source

    Hi there!
    I would love to have the ability to save a "Customer Search" list of all the customers that referred by a specific source, such as BNI, Google or Yelp for example.
    This is very important for marketing purposes (for use with Marketr).

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11. Purchase Order allowing to intake not 100% working inventory.

    So there often comes times we get large orders of devices especially, all the same or different doesn't matter, but often some do not work or are completely salvaged for parts. I'd love to see a separate "Inventory" page for broken devices or list of parts we have that we salvaged from incoming inventory that came in broken. This could be integrated into the PO system as well as the original Inventory page. This way, as we receive the inventory, we can choose either "Refurb Inventory" or "Inventory." This allows us to get a much better number as far as what kind of assets we really have on hand and where our dollars went, as well as a good management system for broken items.

    So there often comes times we get large orders of devices especially, all the same or different doesn't matter, but often some do not work or are completely salvaged for parts. I'd love to see a separate "Inventory" page for broken devices or list of parts we have that we salvaged from incoming inventory that came in broken. This could be integrated into the PO system as well as the original Inventory page. This way, as we receive the inventory, we can choose either "Refurb Inventory" or "Inventory." This allows us to get a much better number as far as… more

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12. Marketr Issues and Improvements

    The Marketr section is a good idea, but really needs some care and attention to be truly useful. There are so many reasons that bulk emails should be sent to specific groups of customers, but the allowed parameters for doing this are simply not good enough.

    Recently, I linked the API for the leads section to online enquiries I get on my website, and we work on closing the sale through the leads section. If the customer comes in, we convert the lead to a customer/ticket. If the customer doesn't come in within the next week, I then would like the system to automatically send the customer an email with a link to a survey asking various questions.

    The best customer to give feedback to a business is the customer that got in touch, and then changed their mind, so this is an excellent test group for surveying that we cannot tap into.

    Even if there was a way to isolate all customers with a specific keyword in their name, then it would help. We could then program our website to automatically insert 'LEAD -' before the customers name, so that we could isolate an email every week. Then there's the problem that the list is not updated, so we would end up emailing the same customers every time we sent the survey.

    Something close to the invoice reminder in functionality would be ideal, but in general the Marketr section needs work.

    The Marketr section is a good idea, but really needs some care and attention to be truly useful. There are so many reasons that bulk emails should be sent to specific groups of customers, but the allowed parameters for doing this are simply not good enough.

    Recently, I linked the API for the leads section to online enquiries I get on my website, and we work on closing the sale through the leads section. If the customer comes in, we convert the lead to a customer/ticket. If the customer doesn't come in within the next week, I then would like… more

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13. Mass Edit Customers!

    I want to be able to mass edit customers so things like custom fields can be easily changed for a large group of customers. I use several different Support packages and I want to be able to make mass edits to custom fields so that I don't have to edit each individually.

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14. Ticket status field missing from "saved customer search" module
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15. Invoice due date set per customer

    It will grate to have options on customer page which will set due date in his invoices automatically. Example - some users need to pay before pick up - that is defult "zero days", some have one week to make payment and other 2 weeks.. So when we make it manual sometimes got mistakes and customer worry about..

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16. Report to show parts ordered and if they were put on a ticket

    It would be great to have a report that showed the parts ordered through logistics and if they were added to to a ticket or not.

    This would give me a very quick glance of what one off ordered products we should have in stock for a given time.

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17. New Saved Customer Search

    I like the new saved customer search feature but I would love to have the phone number added to the search fields

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18. Attach Lead to Ticket

    For those of us who have client that like to create a new email instead of responding to ticket email. It would be nice to attach information that comes in on a Lead to a ticket. Instead of having to create the ticket from the Lead, then merge it to the original ticket.

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19. Integration with Livedrive.com

    Those of us using Livedrive.com's unlimited data backup for retail customers would greatly benefit from integration with RS. Potential features would include: Automatic creation and deletion of customer account in LD; Date of last backup; Backup Utilization. As settings in LD are very basic, any additional maintenance can be done within LD. So, as a start, the above features would be great start.

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20. Chip and Pin for Stripe.

    Please, please, can we get some chip and pin integration for Stripe. It is possible to have this using something like: https://posngo.com/stripe.py

    But we need a way to callback from the terminal to repairshopr to bind the payment.
    Thanks

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