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3762 results found

  1. move 'modules' drop-downs into top tabs

    'Search all' and 'add anything' in top-nav are compact and useful; would be great if tabs were more dynamic too, especially somewhere like Inventory where I often want to go straight to a sub-module.

    1 vote
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  2. Add the product photo url to the inventory export csv

    Add the product photo url to the inventory export csv for easy online management

    5 votes
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    3 comments  ·  Admin →
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  3. Add the ability to back date ticket comments

    Have a date field that defaults to the current date, or can be manipulated to back date a comment. This is useful for entering in time and description on a particular date if the user isn't able to enter it in on the same day for tickets that take multiple days (Such as projects).

    7 votes
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  4. Enable the option to discount a Category item in the inventory on a ticket/invoice

    So, we offer 20% off labour (labor to the US friends ;)) to students, elderly etc and I label a lot of our flat rate charges (1 hour offsite, wipe & reinstall OS, clean out laptop cpu fan etc...) as Labour in the Category field of an Inventory item. It would be good to then apply the discount in one go to all the items categorised as labour. You could also do the same if you were running an offer off iPhone parts or such..Hope that makes sense :)

    4 votes
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  5. Enable the Customer Purchase from within a Ticket to an asset in that ticket

    Hi, its seems this was requested previously but I dont think it has been implemented, although the request is marked completed...there were multiple requests in said request. To lift the part I would like to see: ''You cannot "buy/trade-in" an existing asset. For example, a customer books in a device (an asset) for repair, we open a ticket, the device turns out to be unrepairable (or to expensive to fix) and the customer wants to trade it in to cover the cost of the ticket'' Thanks

    7 votes
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  6. In the leads area, can we have a check box against each item that we can select for bulk deletion?

    1 vote
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  7. Make a Reminder Private

    One of the most frustrating things as a busy IT professional is hopping in and out of multiple programs, especially one to keep up with my own personal to do list versus what is in the RSr Reminders. I think it would be great to have a way to set reminders to be private so they only show up for you instead of the global reminder list that everyone else sees. Having a single pane of glass to help keep me on track for personal and shared reminders would keep me more on track for task/to do's/follow-ups that need to…

    4 votes
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  8. Add Customer Reply to Leads

    Currently there is no status for "customer reply" for leads. So if you email a customer and they email you back the status of the lead doesn't change to show there is a reply inside the lead.

    9 votes
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  9. Automatically Make Invoice Atfer Resolving Ticket

    Is it possible that when I click to resolve a ticket under the action tab to automatically create invoice and apply ticket fees? Currently if I resolve a ticket is closes the ticket then when I invoice the ticket it reopens the ticket which leaves it open until I take a payment which in returns when I go to reports to check turn around times for my tickets it shows a longer time than it actual took to close the ticket.

    4 votes
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  10. disable the ability for the customer to edit the value in the payment

    disable the ability for the customer to edit the value in the payment field.

    3 votes
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  11. UPC entry on ticket line item

    The part name entry field does not search for UPC codes, but many of our techs use them when adding parts. A UPC entry field would be greatly appreciated

    2 votes
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  12. Categories on ticket part entry

    It would be valuable to have a given parts category displayed in the window to add parts/charges to tickets given that the categories may be the only way to differentiate parts for like models

    1 vote
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  13. Add Default Ticket IssueType Drop Down to the Asset Type Screen

    It would be extremely helpful if you could choose the set the default Ticket Type on the Asset Screen, so when you created a new Ticket from the Asset Screen you wouldn't have to select the Issue Type since it could already be known.

    For example, if I have an issue type of iPhone Repair and the Asset Type was iPhone then I know that when I create a Ticket for an iPhone Asset the issue type on the ticket will be iPhone Repair.

    This could be easily accomplished by adding Default Issue Type drop down list on the Asset…

    1 vote
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  14. make Check boxes ( or new field type ) color coded and include checks and x's!

    sometimes generic checkboxes for worksheets can be checked if the product has the appropriate feature but when it does not it is left unchecked. When looking at tickets at a glance it is hard to discern whether this product doesnt have the feature or it is not working. added color codes or x marks and just black check boxes would fix this issue easily.

    For example: the list below tests for functionality (indicates field color dependent on box status)

    Camera [Check mark](green)
    Flash[x](red)
    Home button[](yellow)

    3 votes
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  15. Add Custom Comment Types

    Right now there is a set amount of ticket comment subjects. It would be great to be able to add custom options. That could also help with the ticket automations.

    8 votes
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    4 comments  ·  Admin →
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  16. Option to show device password on Printed Ticket

    Always needing the technicians to ask for the password on the devices can become time consuming. Maybe an option that automatically shows the password of the device on the printed ticket would help. This could be worked around by just typing the password on the initial ticket name field, but some time could be saved with this added function. Just an idea.

    10 votes
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  17. Create dropdown choise for default ticket type as part of customer information

    Default ticket type for Customer, e.g. "PC repairs", same as Default invoice terms

    2 votes
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  18. Folders for attachments

    I would like to create a folder underneath attachments to keep relevant attach documents & information together? I have a lot of attachments for my clients and some documents are relevant to other documents, on this moment I have to go and look through all the documents to find those documents, this takes a lot of time, if I can keep those attachments that is relevant to other documents in the same folder and keep all relevant information together in separate folders that would be awesome.

    3 votes
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  19. TIcket Status Changes...

    As far as I can tell, the "Resolved" and "Closed" ticket status is the same. I suggest that RS change the meanings and the way they work:

    To me, "Resolved" means that the issue on the ticket is resolved and Closed means that we are done working with the ticket and it is ready to be invoiced. After we invoice the tickets should be move to an "Invoiced" status

    Further, it would be great if a resolved ticket remained in the queue for a number of days (to give the client a chance to tell us that the issue isn't…

    10 votes
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  20. Customer notes that look like ticket notes.

    Have the same notes for customers that tickets have instead of a tiny box that just looks cramped

    2 votes
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