General
3762 results found
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Prioritize phone numbers to call first
Sometimes I want to list the customer's cell phone number first and on the ticket label, but it will sometimes put the home number first and the ticket label will also have only the home number. I'd like it so I can change the order manually and it remember the order.
3 votes -
Enhance online scheduling/calendar
As we continue to move exclusively into business service, I'd love to utilize the online scheduling/calendar feature, but it's so sparse. I understand I could tie it together with create a ticket, then choose a time, but we've started using AgileCRM and they have a great calendar widget we're starting to utilize, but I'd prefer keeping everything in one system if possible. I need to be able to have the option for more than just "choose an hour". There should be at least 15, 30, 60 min, ability ti include 'travel' time if it's indicated as somewhere other than my…
1 vote -
Each client needs to be separate and have separate records. They just happen to use the same billing service email.
Each client needs to be separate and have separate records.
They just happen to use the same billing service email.1 vote -
Estimate view within tickets
Within the ticket you can create estimates and they show up in the "Work Approved" item. The problem I'm having, and fix I'd like to see is the estimate status. Say you've created 2 estimates for one job, one is declined and the other approved. It would be nice to know which is which by saying striking out the declined estimate and making the approved one bold or something.
I find often times I don't know which estimate is approved without first opening it, and this would help that.17 votes -
Custom colours in ticket comments
Currently, all ticket comments are white or yellow.
It would be good if we could add custom colours for ticket comments.
Yellow is used for private notes written by Techs as well as SMS messages.
I would like to see a way to differentiate between private and SMS.
3 votes -
Repairshopr Beatification
RepairShoppr is VERY functional, but the look of the UI could be improved a little. I understand development is very demanding and you'll get to it when you can. Thanks! Here's a photo of an example UI. Keep up the good work, you have my vote so far! https://drive.google.com/file/d/0B3TaSul4Yi60WnVrZFg5cFhJUFU/view?usp=sharing
1 vote -
Ticket automation suggestions
It would be great if we could use from portal as ticket issue type since it isn't an option that is able to picked but is automatic when created in the portal.
Also it would be great to be able to set the frequency of the automation since it is set to hourly but it would nice to get a daily or weekly automation.
3 votes -
Message of the Day
Can we add a "Message of the Day" function to repairshopr? This would be exactly like the Alert function that works when you go into the customers page, but instead come up at the beginning of each day when an employee logs on or clocks in. Or even allow for it to pop up at a specific time just like the "feature friday" pop ups.
4 votes -
Add ticket number to calendar subject.
Currently the calendar shows something like:-
"[RS] Customer Name , Ticket Subject, ZIP/postcode"Any chance it could show the ticket number somewhere? We push the appointments to google calendar and its very useful just to look at the calendar and see the ticket number and use it for reference or to search etc.
How about:-
"[RS 9321] Customer Name , Ticket Subject, ZIP/postcode"Thanks!
Mike
8 votes -
Support Canadian Tax Rate
Please support Canadian multiple tax rates or just enable the same fix as you did for Ireland. Works the same.
0 votes -
Text message warning when low
Reminder/warning when text messages are running low. We were 6 days sending out message and not realising that we had run out.
We didn't get any notification that they weren't sent and only found out when one or two customers complained.3 votes -
Add Snail Mail option to Open Invoice Reminder
The Open Invoice reminder is a fantastic tool to automate sending out overdue invoices. But sometimes the email address on file is wrong, or an old account that isn't checked often. Or sometimes the client just misses or forgets about the email after they open it.
It would be awesome if there was some sort of option in the Open Invoice Reminder to snail mail after a certain amount of emails have gone out, but the invoice is still unpaid.
I was thinking something along the lines of a check box that would automatically snail mail the overdue invoice after…
5 votes -
Change template tags to no longer be hard-coded along with HTML
Currently there's a number of template tags that are hard-coded to include HTML markup. I encountered this issue while trying to set up a ticket automation.
I wanted relevant ticket information to be posted into our slack channel. To get the initial description of an issue, I used "{{initialcommentbody}}". When the automation was run, it printed something similar to, "<p> This is a test </p>", and there's currently no way to remove the HTML markup from this response (According to support).
I know there are other template tags with the same HTML wrapping, and there's no way to…
3 votes -
Payment Type to Authorize.net
Allow the option of payment type to be authorize only. This will authorize funds to make sure payment info is correct and funds are available. Payment will show up on customers side as pending. Once work is complete and customer is satisfied, the transaction can be captured and settled. Currently once the payment is submitted to authorize.net from customer portal or payment method, the transaction goes trough as authorize/capture.
1 vote -
Automatically reprint invoice after Paypal payment received
Could you add a feature to automatically print an invoice as "paid" when the paypal payment is received? Since we attach invoices to the customers' computer we wouldn't have to go look in Repairshopr to see that it's paid.
1 vote -
Make a Time Clock Tab
Make a time clock button on the tab bar. I hate having to log out so someone else can log in, clock in, log out so i can log back in just so the can clock in or out. they should be able to hit the time clock tab enter their pin, clock in or out without having to log in or out of any account.
3 votes -
Apply credit to recurring invoice automatically
If the customer has an available balance can we set it up so it automatically applies it to their recurring invoice when it's created?
3 votes -
Add option on estimate screen to add items approved to existing invoice.
Sometimes we heve several estimates for one repair ticket and we need to add the additional approved estimates to an invoice. It would be great to have the option to add approved estimate items to an existing invoice.
1 vote -
It would be a great time-saver if we had the ability to search for a particular setting in Admin
Currently, trying to find a setting to turn on or off is a real pain and takes ages if you haven't used it in a while.
1 vote -
integrate with www.haveibeenpwned.com/ to notify customers that their info has been compromised
When I start a diagnosis on a ticket, one of the first few things I do is run their email address through haveibeenpowned to see if their info has become compromised. If it has I have a template that I use to send them an email to notify them. Utilizing this process has helped me to set myself apart from my local competition and further establishes trust with my clients.
I would like to see an integration of their API (looks easy enough) so that we can run a check on their email address from inside a ticket and have…
10 votes
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