General
3762 results found
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product suggestions - bundle (sort off)
I am migrating over to RepairShopr - aside from repairs we sell, Phones and phone service.
So when we add say a iphone LCD after a repair the invoice would suggest need a screen protector as a up sell product.
in the case of the Sim cards i sell I have 2 ways usually customers ask for them.
New sim card i add it with a serial then if it could suggest
1 - Replacement (then thats it charge and done)
2 - New Plan (then what plan, activation etc)
Same serial number could be used for either extra products.
…
1 vote -
In new inventory items - admin settings only (spiff commission)
I think only the admin should be the one to add commission to a new inventory item. Techs can edit this feature. I spend too much time looking to see if they added anything new. or changed a commission structure.
4 votes -
It would be helpful to be able to export customers by location
It would be helpful to be able to export the customer database to CSV by location. We have two physical locations for residential and then we run a commercial division from our HQ location. We have it set up as three separate locations, it would be nice to be able to export ONLY the commercial customers for policy update mailings, and other such things.
3 votes -
AutoPrintr app for Raspbian - Raspberry PI
Hi !
We using Raspberry Pi in all our shops as a printer server which is connected to Google Cloud Printer Server all the time via "Chromium" app. Unfortunately as we all know Google Cloud Printer is still in Beta version and is working very slow time to time...
Any chance for release AutoPrint application for Raspbian ( Raspberry Pi ) ?
Thanks
Regards
Rafal8 votes -
Appointment Creation - Default to send email notification, but not send ticket creation emails
The appointment sending an email by default is handled by the "Tickets do not email initial issue by default" box found at Admin > Ticket Preferences > Advanced. If the box is checked, the appointments will not email by default, and if the box is unchecked then the appointments will email by default, just like the initial issue for Tickets.
There is currently no way to toggle this on or off for just appointments.
When we create an onsite ticket, we create an onsite appointment immediately after. I don't need the customer to receive ticket email creations, I only care…
15 votes -
Bulk edits on marketr emails
Allow the ability to delete multiple marketrs for faster processing.
Speed improvements on the marketr page - every time we need to send a marketr the web page takes a whole minute to load and usually causes IP throttling issues1 vote -
It would be great to be able to send marketr emails to leads as well as customers.
It would be great to be able to send marketr emails to leads as well as customers.
1 vote -
Allow us to add an asset from the ticket detail screen.
I have an auto created ticket here, im looking at the ticket detail screen.
There is no obvious way to add an asset to it.
3 votes -
integrate Venmo as an APP
Allow accounts to use Venmo
20 votes -
Watchman Monitoring date and time of alert
It would be very helpful if a column could be added to display the date and time of a Watchman Monitoring alert, in addition to the existing columns of Customer, Computer Name, Check Type, Failure Description, and Batch. I'm sure this data must already exist on the back end but simply isn't displayed. Thank you.
4 votes -
Aliases in ticket automation for ticket info
Would be very helpful to be able to pull information from a ticket (Specifically the ticket firing the event) so that we can use that information in the ticket automations we create.
For example, let's say a ticket belongs to a Mr. Johnny Johnerson
Ticket automation says that when a ticket's issue type is set to Software, post to slack.
An alias such as "%customername%" is used when typing the message, but is replaced with Johnny Johnerson when posted to Slack. This would give us the ability to post something like this to Slack.
"-- NEW TICKET --
Name: %customername%…3 votes -
Post the Messages that are Emailed with Estimates/Invoices as Public Ticket Updates
We would really Love the ability to turn on or integrate the option for Auto posting Emailed Estimate and invoice notes, to auto link to the Ticket they reference, whether in a comment or a silent update.
Currently they just go to the customer profile, under the Communication log.It would be so helpful to have this go to the ticket it was sent from and attached to (for both estimates&invoices) for reference, and for projects in progress.
As there is no mention to it on a ticket, say for example a different tech starts the project , or is…
20 votes -
Add "Sort By" and "Group By" options to reporting
Id like to see a "sort by" and "group by" option added to all of the reporting workflow. Sure we can export this stuff into excel and sort it, but the format changes and it takes forever. This should be done at the time of generating the report, no matter which report it is. For Example: I need a report of the amount of money all my clients has spent with me over the course of a year, I'd want it sorted by Gross sale, highest to lowest, and grouped by a custom field in the customer record.(i have a…
6 votes -
Offer different ways of printing labels for tickets
Basically, A4 sheets with label cut-outs on them are quite prevalent and obviously more cost efficient than purchasing a label printer, especially early on in a company's life. It'd be handy to be able to specify the layout of your label sheet (or, pre-define it with common layouts) and be able to choose which position to print in (so, you could re-use the one sheet multiple times. This is already used in larger volume inventory management systems and would be extremely useful I think.
6 votes -
Template Tags only load when data is provided.
Can you make it so when a customer provides a phone number, cell, or email that they automatically load in the invoice or ticket with the heading that says it's a phone, cell, or email?
Currently it only shows what is in the HTML template for the invoice or ticket. I have to have it say Phone: {{customerphonenumber}} Cell: {{customercellphone}} Email: {{customer_email}} in order for it to show those items. So they will still show up even if there is no phone or email. Can you make it show those titles only if there is data…
1 vote -
Variable Products
Would love to have a feature that allows us to add variable products. Example, A certain Accessory comes in Blue, Pink, Red, Yellow etc. Instead of creating 4 different products to accommodate each SKU, have the option to add colors to the item, and only create 1 inventory item with multiple sku's.
31 votes -
customer edit button
I think we need a customer edit button on the ticket screen.
1 vote -
Asset data base
The intake process would be a lot faster if there was data base related to the asset data entry that once you have put in the IMEI or serial number it populates other fields like make, model, color, and other specs of the asset. This would reduce the wait time for a customer waiting in line, would reduce the amount of personnel working at the front desk and would make everything less manual, more automated with less room for error.
3 votes -
repeat ticket recurring tickets
We have customers come back with same order being able to create a ticket from one in the past would be time saver
1 vote -
Using POS to create Ticket. In manufacturing this would allow the order entry person in the beginning of the production process an easy
this allows the order entry person (usually low-level personnel) a easy graphical way of entering the order and this allows then the manufacturing process to have less mistakes
1 vote
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