Appointment Creation - Default to send email notification, but not send ticket creation emails
The appointment sending an email by default is handled by the "Tickets do not email initial issue by default" box found at Admin > Ticket Preferences > Advanced. If the box is checked, the appointments will not email by default, and if the box is unchecked then the appointments will email by default, just like the initial issue for Tickets.
There is currently no way to toggle this on or off for just appointments.
When we create an onsite ticket, we create an onsite appointment immediately after. I don't need the customer to receive ticket email creations, I only care about appointment notifications. It is a pain to have to uncheck the box every time we create an appointment.
15
votes
Marc Enzor
shared this idea
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Tony Testerman
commented
We would like to see this added as well.