Ticket automation suggestions
It would be great if we could use from portal as ticket issue type since it isn't an option that is able to picked but is automatic when created in the portal.
Also it would be great to be able to set the frequency of the automation since it is set to hourly but it would nice to get a daily or weekly automation.
rachel
shared this idea
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AdminRajesh Agarwal
(Admin, RepairShopr)
commented
@ryan - I think the magic color for "Invoiced" doesn't allow any overrides - they just stay green. We can consider making those still work if overridden or something - we'll look at it...
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Ryan (CTO, Pinellas Computers)
commented
Just starting to play around with ticket automations (great future!) and I'm wondering if there's a trigger I can't seem to find. We'd like to override the time settings for "stale" tickets on our ticket dashboard. Is there a way we can trigger to change the color of the ticket "blocks" on our dashboard, without modifying the status of the ticket? (We don't want to add more unnecessary statuses just to assign them a different color.)
Basically, we'd like to make it so that tickets marked as "invoiced" for more than seven days automatically:
1. Email a reminder response to the customer.
2. Change the color of the ticket "block" to red, so that we see it on our dashboard and reach out to them with a phone call.We have these time conditions set up in the ticket dashboard settings, where it should turn red after 168 hours; but for some reason it doesn't appear to be working? If this is possible, we'd actually prefer to set up ALL timer rules for the dashboard using ticket automations, instead of the limited time conditions in the ticket dashboard settings.
Maybe this could be done just by adding an "action" to take it automations called "change ticket dashboard color". Then maybe just an option in the dashboard settings of "do not enforce any time triggers" to override the dashboard controls with ticket automations.
Thanks!