General
3762 results found
-
Combine 'Problem Type' ticket field with 'Custom Field Type' field
This would make more sense in the process of filling out a new ticket
22 votes -
Estimates created from the ticket screen should use parts on the ticket
When working on a ticket clicking the [Make Estimate] button should use the items already added to the ticket from the Add/View Charges section, much like the [Make Invoice] button does.
Lets say a new ticket is created for a customer and is mostly for diagnostic work. Once the diagnosis is complete I'd like to present my customer with what we found and cost to repair, this is an estimate and have them review it. If the customer approves the work and accepts the estimate, once the work is completed we just convert the estimate to an invoice.
11 votes -
Auto-fill device type after IMEI is inserted
There is a database for mobile phones, your competitors use it. It's a great time saver.
After you scan or type cell phone IMEI number it finds you the model.
Many of websites who buy used mobile phones have this integrated:
http://www.fonebank.com/sell_mobile_phones_cash.aspx
http://www.mazumamobile.com/sell_mobile_phones.phpSome sites that check if your iPhone is locked give you even more information based on your Apple IMEI:
http://iphoneimei.infoiPhone 4
16GB Black
IMEI: 01xxxxxxxxxxxxxx
Activated: Yes
Find My iPhone: Off
Telephone Technical Support: Expired
Repairs & Service Coverage: Expired
Estimated Purchase Date: June 20, 2011
Contract: Expired
Carrier: Check Carrier
SIM Lock: Locked11 votes -
Warranty System / Assets
I would like to be able to add / track warranty's from the assets tab. Also I would like to be able to include more information like serial #'s.
The current "PDF Warranty" doesn't work well as it does not auto scale to the amount of text you have in your warranty template. (mine is large since it includes terms and conditions).
It would be nice if we could manually edit or enter the certificate #
25 votes -
Option to require tech assignment
We use an generic front desk account to check in repairs and it would be great if we could require the reception user to assign a tech to every ticket.
5 votes -
Coupons
One of the things we're looking at adding is a coupon system. What would you like in a coupon system? How would you use it? Who would you offer coupons to and how? How should they be designed? What kinds of coupons would you offer? Please share your comments and feedback here!
46 votes -
Trigger customer labels based upon fields entered at ticket creation
When we book equipment into the workshop we always record if there was a power supply, a bag, software etc.
It would be great if RS could print a label for each item that was recorded on the ticket.
i.e.
Customer books in laptop with power supply but no bag
RS prints a customer label for the laptop and power supply - one is affixed to the laptop and the other to the power suply
Customer books in a laptop with a bag plus a Software DVD, no power supply
RS prints a label for the laptop, the bag and…
6 votes -
Require reason for not charging tax in customer profile
I would love to require a reason for not collecting taxes from a customer in their profile. When another shop purchases an item from us we generally would not charge taxes if they have a sales tax certificate, I would like to indicate that as the reason for not collecting taxes and require their tax certificates and a means of indicating the expiration date.
As a work around of course we try to remember to set them up as a tax free customer and use custom fields for the tax cert and expiration date but honestly many times we do…
5 votes -
QR Codes instead of barcodes
Wouldn't it be nice that if I grab a device for repair, the ticket would have a QR code that when I scan that with my mobile phone, I get the mobile page for the related ticket? Barcodes are a nice idea, however I think QR Codes would work better in this instance.
18 votes -
Add ability to book stock, parts etc. out to the store for personal/store use
There are many occasions where we end up booking out stock to use in-store. Currently, the only way I can do this is to create a customer as the store but this means that we also have to pay the bill at the end which gets a bit of a headache with discounts etc.
Perhaps there is a way that the store could book out items without all this messing about?
Perhaps a screen we can go to - scan the item, click confirm and the system does the rest?4 votes -
Web design and hosting services module
My idea is to integrate a module to sell and invoice other services which could really use the existing recurring invoicing feature.
Its no news that computer repair is becoming very competitive as computers become more popular and most of us have emerged into other related industries such as web design, hosting, security systems and even printing.
6 votesWhat kinds of features would this module have?
-
Mobile Barcode or App.
Being that a lot of us in the shop use iPhone's or iPad's; having a mobile barcode option to quickly pull up a client would be very handy. I'm not sure if this can be done via the mobile version of the site or not but also an App (even if just tied to the mobile version website) would be awesome!
13 votes -
Followup - To Do system for entire staff
Hello~
It would be great to be able to keep an entire team up to date on any special "to-do's" or "follow-ups" that are required. Think of it like a pin up/sticky note system that your entire staff can easily see and update.
Currently, we can only setup reminders for ourselves... as good as we all are... sometimes having other's be able to see these reminders can help get task done if someone falls behind.
The more collective we are... the better we are~ Kind of like the Borg :)
19 votesAppreciate the suggestion. Is the main change that you’d like to see everyone’s reminders in one place? Or would this be a different feature all together?
-
Ability to sync Google Tasks with dashboard reminders
I am sure the Google Tasks API is just an extension of the Calendar API - It would be great if I could have all of my reminders/tasks in one place (especially on my mobile/tablet). How easy would it be to implement this?
8 votes -
Setting up reports to auto run and email to employees
Looking to have the payment report sent automatically every night to our closing employees who do not have admin rights and also having a way to only run and send this for a specific date range
20 votes -
Ticket title on the dashboard description
It would be very helpful to have the ticket title apart of the dashboard short description. (Email isn't helpful at a glance if space needs to be made)
3 votesWe’ll be looking at the dashboard for further improvement.
-
More Robust Contact Management (Vendors / Customers / Contactors / etc)
It would be nice if there was a "Contacts" section that stored your Vendors / Customers / Contactors / etc. I would just like to see more options for keeping track of relationships with much more than just customers!
2 votesMake sense. Would you want these to show up in the Customers section, though?
-
Reminder button in ticket and customer view.
This button would allow reminders to be place on the calendar and in the reminder section. Allowing for easy follow ups without creating ticket just yet.
This can also be merged with the Appointment button, but with an options menu; appointment or reminder or followup.
5 votes -
5 votes
-
LinkedIn addition to social media for Marketr
Can we add a LinkedIn icon and link for Marketr and other places that have social media in Repairshopr?
4 votes
- Don't see your idea?