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3762 results found

  1. Ability to sort drop down menus or at least have them alphabetised

    It would be nice if dropdown lists such as "Inventory Category", or ticket updates etc. could be auto-sorted into either alphabetised order or allow us a choice of say: A-B, B-A, Numerical, Importance etc etc.. currently, they only drop down in order that they have been created on the system admin, which means when you add new items,/categories etc. it can take ages to find the one you want

    23 votes
    under review  ·  7 comments  ·  Admin →
    How important is this to you?

  2. Custom Fields - Parts

    It would be nice if we could add custom fields to the "Parts" section. It would also be nice to add vendors to this section and be able to track all items purchased from specific vendors.

    19 votes
    under review  ·  10 comments  ·  Admin →
    How important is this to you?

  3. Need a write-off or RMA summary function

    I like the fact that there is an RMA module in repairshopr, but is there any plans for adding functionality for items that are write-offs? This way if we get promotional items or left overs that cannot be sold, they technically would not be RMA items because we could write them off in our books. Are there any plans for a function like this? We plan to franchise out and need to keep the books for each store as up-to-date and accurate as possible, and I feel that using the current RMA system and manually doing such write-offs would cause…

    17 votes
    under review  ·  4 comments  ·  Admin →
    How important is this to you?

  4. Gift cards

    Implement a system for gift cards, where it can store the amount the gift card has, and also add credit

    175 votes
    70 comments  ·  Admin →
    How important is this to you?
    under review  ·  Rajesh Agarwal responded

    This thread seems to be talking about different things – so I need to get clarification if possible.

    When you comment on this thread please state if you want “gift certificate support”, meaning a template to print them or something, and maybe a way to track the balance – OR -

    “gift card support via Vantiv” where you have to buy magstripe cards with your design, have a Vantiv account, and deal with loading / checking balances / and the regulation that goes along with being required to allow people to cash out/etc.

    We can refer to these as “basic gift certificates” or “magstripe gift cards” in the comments.

    Feel free to say you want both! :)

    The Vantiv “gift card support” is a fairly large project that we would need to see a lot of votes to get going.

    A basic gift certificate tracking system might be simpler and…

  5. Need to be able to change Ticket Problem and Referral types without losing information

    Because the ticket problem and referral types are done by a list, you cannot edit any of them and preserve the information that has been linked to those "types." Because of this, you cannot correct spelling errors or change the name of types for accuracy, unless you also want to loss that information or have a duplicate or similar item.

    Also, there is no way to organize these lists. It may not sound like a big deal, but being able to select an item in alphabetical order is much better than having to search for it in a drop down.

    6 votes
    planned  ·  8 comments  ·  Admin →
    How important is this to you?

  6. We want only certain custom fields and checkboxes on the ticket receipt to give to the customer, and all of them on the full ticket print ou

    We would like the option to not show custom text fields such as Computer Password: on the ticket receipt, but still to allow it to print on Ticket (full) print/PDF.

    We want only certain custom fields and checkboxes on the ticket receipt to give to the customer, and all of them on the full ticket print out.

    We hand the ticket receipt to the customer on job receipt, and print a full ticket to stick on the equipment and use as a paper copy (we always keep a paper copy and often work from it).

    16 votes
    under review  ·  7 comments  ·  Admin →
    How important is this to you?

  7. Receipt printing with customer purchases

    I'd like to have an auto receipt print feature in with customer purchases similar to receipt printed when selling something to a customer.

    15 votes
    under review  ·  2 comments  ·  Admin →
    How important is this to you?

  8. Import non-stocked items from estimates to parts tab

    We only keep a small number of parts on hand to help keep overhead costs low. Consequently, a lot of our parts are special order. Would there be a way to have non-stocked parts entries from an estimate automatically populate into the Parts tab once the estimate is marked approved?

    As it stands now, when the technician receives an approved estimate, he/she has to then hand enter the non-stocked parts from the estimate onto the parts tab. If they populated automatically, we could sometimes cut a whole day out of the repair timeline as this wouldn't be defendant on the…

    13 votes
    under review  ·  4 comments  ·  Admin →
    How important is this to you?

  9. Queues for different tickets

    Would like to see Queues implemented, wherein tickets can be assigned to different groups/queues, etc.

    This allows techs to be responsible for their Queue and for things to be escalated, moved around, etc.

    This is different than status. It is a holding box that the ticket resides in.

    For example:
    -Level I queue
    -Level II queue
    -Dispatch queue
    -Bench queue
    etc

    25 votes
    5 comments  ·  Admin →
    How important is this to you?
    under review  ·  Rajesh Agarwal responded

    Could you just use the ticket custom field types in conjunction with saved ticket searches to get this?

    I understand those aren’t really queues – but they kind of are. You can have multiple users in that list, assign between them, etc etc

    Comment with details if you think it’s very different, so we know what is missing. (details)

  10. Time clock CSV download

    I would like to be able to download the time clock data to a CSV file so I can see the notes and the hours in a spreadsheet and sort them.

    The reason is that I have two different pay rates based on the type of work, and currently I have to manually add up the hours for each type.

    Thanks!

    10 votes
    under review  ·  1 comment  ·  Admin →
    How important is this to you?

  11. Magento/Ecommerce and Chip and Pin

    A Magneto Plug in would work great for us, to push customer details, purchases and inventory both ways if possible to keep all info in one place.

    Also the integration for a chip and pin machines. We currently use the Stripe App to process card payment, We have looked at the option of Dinmikos (http://dinamikos.com/index.py) to process the payment via chip and pin using Stripe however are unsure how that can integrate with Repairshopr.

    Thanks

    26 votes
    under review  ·  8 comments  ·  Admin →
    How important is this to you?

  12. Call log / call back

    We have several techs with different duties. It would be great to add a call back log. Right now we have the in shop ppl email each tech when they need to call someone back. It would be awesome to be able to put the calls into RS and be able to mark them called back or maybe convert the call info to a ticket. I was thinking the lead section would be able to do this with a little adjustment. Or do a call log button. It would also be good if you could assign the call back to…

    56 votes
    under review  ·  12 comments  ·  Admin →
    How important is this to you?

  13. Combine 'Problem Type' ticket field with 'Custom Field Type' field

    This would make more sense in the process of filling out a new ticket

    22 votes
    under review  ·  6 comments  ·  Admin →
    How important is this to you?

  14. Estimates created from the ticket screen should use parts on the ticket

    When working on a ticket clicking the [Make Estimate] button should use the items already added to the ticket from the Add/View Charges section, much like the [Make Invoice] button does.

    Lets say a new ticket is created for a customer and is mostly for diagnostic work. Once the diagnosis is complete I'd like to present my customer with what we found and cost to repair, this is an estimate and have them review it. If the customer approves the work and accepts the estimate, once the work is completed we just convert the estimate to an invoice.

    11 votes
    under review  ·  3 comments  ·  Admin →
    How important is this to you?

  15. Auto-fill device type after IMEI is inserted

    There is a database for mobile phones, your competitors use it. It's a great time saver.
    After you scan or type cell phone IMEI number it finds you the model.
    Many of websites who buy used mobile phones have this integrated:
    http://www.fonebank.com/sell_mobile_phones_cash.aspx
    http://www.mazumamobile.com/sell_mobile_phones.php

    Some sites that check if your iPhone is locked give you even more information based on your Apple IMEI:
    http://iphoneimei.info

    iPhone 4
    16GB Black
    IMEI: 01xxxxxxxxxxxxxx
    Activated: Yes
    Find My iPhone: Off
    Telephone Technical Support: Expired
    Repairs & Service Coverage: Expired
    Estimated Purchase Date: June 20, 2011
    Contract: Expired
    Carrier: Check Carrier
    SIM Lock: Locked

    11 votes
    under review  ·  1 comment  ·  Admin →
    How important is this to you?

  16. Warranty System / Assets

    I would like to be able to add / track warranty's from the assets tab. Also I would like to be able to include more information like serial #'s.

    The current "PDF Warranty" doesn't work well as it does not auto scale to the amount of text you have in your warranty template. (mine is large since it includes terms and conditions).

    It would be nice if we could manually edit or enter the certificate #

    25 votes
    planned  ·  7 comments  ·  Admin →
    How important is this to you?

  17. Option to require tech assignment

    We use an generic front desk account to check in repairs and it would be great if we could require the reception user to assign a tech to every ticket.

    5 votes
    under review  ·  0 comments  ·  Admin →
    How important is this to you?

  18. Coupons

    One of the things we're looking at adding is a coupon system. What would you like in a coupon system? How would you use it? Who would you offer coupons to and how? How should they be designed? What kinds of coupons would you offer? Please share your comments and feedback here!

    46 votes
    under review  ·  27 comments  ·  Admin →
    How important is this to you?

  19. Trigger customer labels based upon fields entered at ticket creation

    When we book equipment into the workshop we always record if there was a power supply, a bag, software etc.

    It would be great if RS could print a label for each item that was recorded on the ticket.

    i.e.

    Customer books in laptop with power supply but no bag

    RS prints a customer label for the laptop and power supply - one is affixed to the laptop and the other to the power suply

    Customer books in a laptop with a bag plus a Software DVD, no power supply

    RS prints a label for the laptop, the bag and…

    6 votes
    under review  ·  2 comments  ·  Admin →
    How important is this to you?

  20. Require reason for not charging tax in customer profile

    I would love to require a reason for not collecting taxes from a customer in their profile. When another shop purchases an item from us we generally would not charge taxes if they have a sales tax certificate, I would like to indicate that as the reason for not collecting taxes and require their tax certificates and a means of indicating the expiration date.

    As a work around of course we try to remember to set them up as a tax free customer and use custom fields for the tax cert and expiration date but honestly many times we do…

    5 votes
    under review  ·  2 comments  ·  Admin →
    How important is this to you?
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