General
3763 results found
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We want only certain custom fields and checkboxes on the ticket receipt to give to the customer, and all of them on the full ticket print ou
We would like the option to not show custom text fields such as Computer Password: on the ticket receipt, but still to allow it to print on Ticket (full) print/PDF.
We want only certain custom fields and checkboxes on the ticket receipt to give to the customer, and all of them on the full ticket print out.
We hand the ticket receipt to the customer on job receipt, and print a full ticket to stick on the equipment and use as a paper copy (we always keep a paper copy and often work from it).
16 votes -
Receipt printing with customer purchases
I'd like to have an auto receipt print feature in with customer purchases similar to receipt printed when selling something to a customer.
15 votes -
Import non-stocked items from estimates to parts tab
We only keep a small number of parts on hand to help keep overhead costs low. Consequently, a lot of our parts are special order. Would there be a way to have non-stocked parts entries from an estimate automatically populate into the Parts tab once the estimate is marked approved?
As it stands now, when the technician receives an approved estimate, he/she has to then hand enter the non-stocked parts from the estimate onto the parts tab. If they populated automatically, we could sometimes cut a whole day out of the repair timeline as this wouldn't be defendant on the…
13 votes -
Queues for different tickets
Would like to see Queues implemented, wherein tickets can be assigned to different groups/queues, etc.
This allows techs to be responsible for their Queue and for things to be escalated, moved around, etc.
This is different than status. It is a holding box that the ticket resides in.
For example:
-Level I queue
-Level II queue
-Dispatch queue
-Bench queue
etc25 votesCould you just use the ticket custom field types in conjunction with saved ticket searches to get this?
I understand those aren’t really queues – but they kind of are. You can have multiple users in that list, assign between them, etc etc
Comment with details if you think it’s very different, so we know what is missing. (details)
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Time clock CSV download
I would like to be able to download the time clock data to a CSV file so I can see the notes and the hours in a spreadsheet and sort them.
The reason is that I have two different pay rates based on the type of work, and currently I have to manually add up the hours for each type.
Thanks!
10 votes -
Magento/Ecommerce and Chip and Pin
A Magneto Plug in would work great for us, to push customer details, purchases and inventory both ways if possible to keep all info in one place.
Also the integration for a chip and pin machines. We currently use the Stripe App to process card payment, We have looked at the option of Dinmikos (http://dinamikos.com/index.py) to process the payment via chip and pin using Stripe however are unsure how that can integrate with Repairshopr.
Thanks
26 votes -
Call log / call back
We have several techs with different duties. It would be great to add a call back log. Right now we have the in shop ppl email each tech when they need to call someone back. It would be awesome to be able to put the calls into RS and be able to mark them called back or maybe convert the call info to a ticket. I was thinking the lead section would be able to do this with a little adjustment. Or do a call log button. It would also be good if you could assign the call back to…
56 votes -
Combine 'Problem Type' ticket field with 'Custom Field Type' field
This would make more sense in the process of filling out a new ticket
22 votes -
Estimates created from the ticket screen should use parts on the ticket
When working on a ticket clicking the [Make Estimate] button should use the items already added to the ticket from the Add/View Charges section, much like the [Make Invoice] button does.
Lets say a new ticket is created for a customer and is mostly for diagnostic work. Once the diagnosis is complete I'd like to present my customer with what we found and cost to repair, this is an estimate and have them review it. If the customer approves the work and accepts the estimate, once the work is completed we just convert the estimate to an invoice.
11 votes -
Auto-fill device type after IMEI is inserted
There is a database for mobile phones, your competitors use it. It's a great time saver.
After you scan or type cell phone IMEI number it finds you the model.
Many of websites who buy used mobile phones have this integrated:
http://www.fonebank.com/sell_mobile_phones_cash.aspx
http://www.mazumamobile.com/sell_mobile_phones.phpSome sites that check if your iPhone is locked give you even more information based on your Apple IMEI:
http://iphoneimei.infoiPhone 4
16GB Black
IMEI: 01xxxxxxxxxxxxxx
Activated: Yes
Find My iPhone: Off
Telephone Technical Support: Expired
Repairs & Service Coverage: Expired
Estimated Purchase Date: June 20, 2011
Contract: Expired
Carrier: Check Carrier
SIM Lock: Locked11 votes -
Warranty System / Assets
I would like to be able to add / track warranty's from the assets tab. Also I would like to be able to include more information like serial #'s.
The current "PDF Warranty" doesn't work well as it does not auto scale to the amount of text you have in your warranty template. (mine is large since it includes terms and conditions).
It would be nice if we could manually edit or enter the certificate #
25 votes -
Option to require tech assignment
We use an generic front desk account to check in repairs and it would be great if we could require the reception user to assign a tech to every ticket.
5 votes -
Coupons
One of the things we're looking at adding is a coupon system. What would you like in a coupon system? How would you use it? Who would you offer coupons to and how? How should they be designed? What kinds of coupons would you offer? Please share your comments and feedback here!
46 votes -
Trigger customer labels based upon fields entered at ticket creation
When we book equipment into the workshop we always record if there was a power supply, a bag, software etc.
It would be great if RS could print a label for each item that was recorded on the ticket.
i.e.
Customer books in laptop with power supply but no bag
RS prints a customer label for the laptop and power supply - one is affixed to the laptop and the other to the power suply
Customer books in a laptop with a bag plus a Software DVD, no power supply
RS prints a label for the laptop, the bag and…
6 votes -
Require reason for not charging tax in customer profile
I would love to require a reason for not collecting taxes from a customer in their profile. When another shop purchases an item from us we generally would not charge taxes if they have a sales tax certificate, I would like to indicate that as the reason for not collecting taxes and require their tax certificates and a means of indicating the expiration date.
As a work around of course we try to remember to set them up as a tax free customer and use custom fields for the tax cert and expiration date but honestly many times we do…
5 votes -
QR Codes instead of barcodes
Wouldn't it be nice that if I grab a device for repair, the ticket would have a QR code that when I scan that with my mobile phone, I get the mobile page for the related ticket? Barcodes are a nice idea, however I think QR Codes would work better in this instance.
18 votes -
Add ability to book stock, parts etc. out to the store for personal/store use
There are many occasions where we end up booking out stock to use in-store. Currently, the only way I can do this is to create a customer as the store but this means that we also have to pay the bill at the end which gets a bit of a headache with discounts etc.
Perhaps there is a way that the store could book out items without all this messing about?
Perhaps a screen we can go to - scan the item, click confirm and the system does the rest?4 votes -
Web design and hosting services module
My idea is to integrate a module to sell and invoice other services which could really use the existing recurring invoicing feature.
Its no news that computer repair is becoming very competitive as computers become more popular and most of us have emerged into other related industries such as web design, hosting, security systems and even printing.
6 votesWhat kinds of features would this module have?
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Mobile Barcode or App.
Being that a lot of us in the shop use iPhone's or iPad's; having a mobile barcode option to quickly pull up a client would be very handy. I'm not sure if this can be done via the mobile version of the site or not but also an App (even if just tied to the mobile version website) would be awesome!
13 votes -
Followup - To Do system for entire staff
Hello~
It would be great to be able to keep an entire team up to date on any special "to-do's" or "follow-ups" that are required. Think of it like a pin up/sticky note system that your entire staff can easily see and update.
Currently, we can only setup reminders for ourselves... as good as we all are... sometimes having other's be able to see these reminders can help get task done if someone falls behind.
The more collective we are... the better we are~ Kind of like the Borg :)
19 votesAppreciate the suggestion. Is the main change that you’d like to see everyone’s reminders in one place? Or would this be a different feature all together?
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