General
3762 results found
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Support payment integration eWay Australia
Hi All,
Authorize.net just released themselves on to Australia, and not only is it WAY too expensive, support is horrible. We use eWay Australia, and its recurring payments for our credit card processing here, and it would be super helpful to have it integrated with RS. They have a stellar API and sandbox environment and a lot of code repositories. Better still, its only around 300 a year to attach it to your IMF. Please vote this up so we have a reliable and cheaper option for card processing here in Australia.
25 votes -
Customer purchase order # on Ticket
It would really help if we could enter the customer purchase order # on the ticket and not just the invoice.
11 votes -
make it possible to require Custom Fields for new customers.
Under Customer Settings we can assign required fields for new customers. I'd like to be able to make a custom additional field a required field.
For example, we would like the program to prompt the employee creating the new customer record to assign the customer as either residential, contract, or business. We have the custom field created but we are finding it difficult for our employees to remember to assign each new customer as the appropriate type because it's in a different tab from where we enter all the other information for a new customer.14 votesWe’ll continue to look into ways to do this, right now we didn’t want the required fields on the second tab to trip people up – since they aren’t in view.
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Add CalDav support
We use a calendar hosted by our office server for everything currently, and would love to have that integrate with RepairShopr. Is there any way to do this currently? If not, I would love to see support for CalDav in the on-site scheduler!
18 votes -
Survey system for RepairShopr, integrated with customer tickets
Include functionality similar to MarketR where a customer receives an automated email response after a ticket has been closed, asking them to rate the company/tech, using custom fields. This would be a nice way to gauge customer satisfaction and can be kept as simple as possible. The survey will be tied to the customer and / or ticket for later review, and reporting module could be incorporated.
83 votesHey there -
Can you just sign up for a free surveymonkey account and put the link in a Marketr campaign?
My feeling is this already works, and we probably don’t need to build anything
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Integrate with GSX, and TechDirect
It would be cool to have the asset creator automatically fetch the information on the machine by just the Serial number of the computer, so for an Apple computer it would be with GSX, and Dell would be with TechDirect, or any other sort of API! Cool thought. I know GSX has an API, not %100 of TechDirect.
261 votesWe are seriously considering this, potentially could get looked at closer this summer. Nothing imminent, but we are interested.
January 28th 2016
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Edit Cash Drawer Entries
Sometimes our techs make a mistake in counting the cash drawer when opening or closing. If this happens in the morning, the "expected amount" is severely off, which throws off 2 days worth of counts. If it happens at the end of the day, the "opening amount" is off and that throws off the end of day balance.
It would be nice if global admins had the ability to edit/correct cash drawer entries like they can on the time clock. Can this be added?
8 votes -
project management - Upcoming Jobs
I really would like to see some sort of Project Management... I need something for all the TO DO or upcoming jobs. Mabe like a job board that Field techs can pick from when they have a down time to work on projects or jobs. I keep having a hard time managing all the TO DOs out there. Stuff that really doesn't need a ticket until we go to do it..
68 votes -
Ability to sort drop down menus or at least have them alphabetised
It would be nice if dropdown lists such as "Inventory Category", or ticket updates etc. could be auto-sorted into either alphabetised order or allow us a choice of say: A-B, B-A, Numerical, Importance etc etc.. currently, they only drop down in order that they have been created on the system admin, which means when you add new items,/categories etc. it can take ages to find the one you want
23 votes -
Custom Fields - Parts
It would be nice if we could add custom fields to the "Parts" section. It would also be nice to add vendors to this section and be able to track all items purchased from specific vendors.
19 votes -
Need a write-off or RMA summary function
I like the fact that there is an RMA module in repairshopr, but is there any plans for adding functionality for items that are write-offs? This way if we get promotional items or left overs that cannot be sold, they technically would not be RMA items because we could write them off in our books. Are there any plans for a function like this? We plan to franchise out and need to keep the books for each store as up-to-date and accurate as possible, and I feel that using the current RMA system and manually doing such write-offs would cause…
17 votes -
Gift cards
Implement a system for gift cards, where it can store the amount the gift card has, and also add credit
175 votesThis thread seems to be talking about different things – so I need to get clarification if possible.
When you comment on this thread please state if you want “gift certificate support”, meaning a template to print them or something, and maybe a way to track the balance – OR -
“gift card support via Vantiv” where you have to buy magstripe cards with your design, have a Vantiv account, and deal with loading / checking balances / and the regulation that goes along with being required to allow people to cash out/etc.
We can refer to these as “basic gift certificates” or “magstripe gift cards” in the comments.
Feel free to say you want both! :)
The Vantiv “gift card support” is a fairly large project that we would need to see a lot of votes to get going.
A basic gift certificate tracking system might be simpler and…
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Need to be able to change Ticket Problem and Referral types without losing information
Because the ticket problem and referral types are done by a list, you cannot edit any of them and preserve the information that has been linked to those "types." Because of this, you cannot correct spelling errors or change the name of types for accuracy, unless you also want to loss that information or have a duplicate or similar item.
Also, there is no way to organize these lists. It may not sound like a big deal, but being able to select an item in alphabetical order is much better than having to search for it in a drop down.
6 votes -
We want only certain custom fields and checkboxes on the ticket receipt to give to the customer, and all of them on the full ticket print ou
We would like the option to not show custom text fields such as Computer Password: on the ticket receipt, but still to allow it to print on Ticket (full) print/PDF.
We want only certain custom fields and checkboxes on the ticket receipt to give to the customer, and all of them on the full ticket print out.
We hand the ticket receipt to the customer on job receipt, and print a full ticket to stick on the equipment and use as a paper copy (we always keep a paper copy and often work from it).
16 votes -
Receipt printing with customer purchases
I'd like to have an auto receipt print feature in with customer purchases similar to receipt printed when selling something to a customer.
15 votes -
Import non-stocked items from estimates to parts tab
We only keep a small number of parts on hand to help keep overhead costs low. Consequently, a lot of our parts are special order. Would there be a way to have non-stocked parts entries from an estimate automatically populate into the Parts tab once the estimate is marked approved?
As it stands now, when the technician receives an approved estimate, he/she has to then hand enter the non-stocked parts from the estimate onto the parts tab. If they populated automatically, we could sometimes cut a whole day out of the repair timeline as this wouldn't be defendant on the…
13 votes -
Queues for different tickets
Would like to see Queues implemented, wherein tickets can be assigned to different groups/queues, etc.
This allows techs to be responsible for their Queue and for things to be escalated, moved around, etc.
This is different than status. It is a holding box that the ticket resides in.
For example:
-Level I queue
-Level II queue
-Dispatch queue
-Bench queue
etc25 votesCould you just use the ticket custom field types in conjunction with saved ticket searches to get this?
I understand those aren’t really queues – but they kind of are. You can have multiple users in that list, assign between them, etc etc
Comment with details if you think it’s very different, so we know what is missing. (details)
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Time clock CSV download
I would like to be able to download the time clock data to a CSV file so I can see the notes and the hours in a spreadsheet and sort them.
The reason is that I have two different pay rates based on the type of work, and currently I have to manually add up the hours for each type.
Thanks!
10 votes -
Magento/Ecommerce and Chip and Pin
A Magneto Plug in would work great for us, to push customer details, purchases and inventory both ways if possible to keep all info in one place.
Also the integration for a chip and pin machines. We currently use the Stripe App to process card payment, We have looked at the option of Dinmikos (http://dinamikos.com/index.py) to process the payment via chip and pin using Stripe however are unsure how that can integrate with Repairshopr.
Thanks
26 votes -
Call log / call back
We have several techs with different duties. It would be great to add a call back log. Right now we have the in shop ppl email each tech when they need to call someone back. It would be awesome to be able to put the calls into RS and be able to mark them called back or maybe convert the call info to a ticket. I was thinking the lead section would be able to do this with a little adjustment. Or do a call log button. It would also be good if you could assign the call back to…
56 votes
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