General
3763 results found
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Add a payment integration from the device repair widget.
Add a payment integration from the device repair widget so customers can prepay online and a ticket is sent to the tech side.
11 votes -
Quickbooks Tax Group option
We need to have a tax group option that can get synced to quickbooks. We do onsites in different cities in our state and each city has one or more local tax rates depending on the area you are in. This makes it impossible to bill out in repairshopr when doing onsites if we want tax rates to sync properly. Even if we had the option to add multiple tax items (State+Local) individually to the invoice would be a small start.19 votes -
Leads - Notes
It would be great to be able to add notes to a Lead, why can't you do this easily?
EG: A lead comes in and a staff member contacts the lead, where do they put in some notes about what was spoken about?Thanks
7 votes -
Allow receipt text to be uniformly aligned
On our receipts, half the text is centered and the other half is left-aligned. May be nitpicking here, but the receipts would look a lot better if all the text was uniformly aligned.
6 votes -
Have customer sign off on estimates
Many of our client like the idea of seeing how much a job will be.(hence estimates) But some come back and say we didn't say it would cost that much. UGH! Intake form has a way to sign off. but doesn't include cost. What about having the Estimates signed (on screen) as well. That way client knows upfront what cost are, as they signed off on it. yea
9 votes -
Unconfusing the emails and CC emails.
When a customer sends an email in to Repairshopr to create a ticket there is no reference made to anyone that was CC'd on that email and replies do not get set to additional people. Please include any CC'd people in the additional email fields when creating a new ticket, and have those names listed in the Ticket Info and have a field in the comments area showing who each comment was sent to.
4 votes -
Integrate employee scheduling
It would be awesome to integrate with an employee scheduling software such as Orbital Shift, or something similar. Then our employees could see there work day for the week/month and even see what repairs are lined up for their work day.
4 votes -
Payments not Synced to QB
There needs to be a filter to look at payments not synced to QB. There is one for invoices but not payments. Currently, we have to go throught the payments to find any that have not been synced for one reason or the other.
Also, it would be nice if there was a way to sync or mark as sync any $0 invoices and payments to QB. But that is not as important as finding actual payments not synced.7 votes -
Invoice PDF Name should be invoice number
Each time I save and invoice as a PDF it defaults the name invoice-large.pdf
Is it possible to change the default to the invoice number and my business name15 votes -
Toggl Time Importing
We are currently looking to integrate RepairShopr with Toggl time keeping. The issue we are having is that it is very redundant to have to import the Toggl time into each specific ticket. If there was a way that it automatically imported the time from Toggl to each ticket time is logged to it would make the process much for efficient as well as keep better track of time making sure that no time is left out.
4 votes -
Estimate/Quotes Revamp
My idea is to basically be able to create 1 awesome quote without having to make 3 different ones for clients every time which just confuses everyone and makes my estimates portal look like i'm a millionaire. QuoteWerks is a great example of a Professional Estimate/Quote. http://www.quotewerks.com/images/QuoteValet/QuoteValet_SampleQuote.PNG
I want to be able to have options and upsell my customers without making it confusing. Have each option area have radio buttons where they can select one and then add on's which they can tick if they would like.
Include a picture of who create the estimate for them. Great optional feature.
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47 votes -
Prorate Charges
This would be good for subscription based antivirus. They pay for the
remainder of the month plus the next month. We are getting more into
becoming a Managed Service Provider business with break fix customers still coming in. We are developing more recurring invoices with the initial setup and payment prorated for the remainder of the month.14 votes -
If the UPC Index @ http://www.upcindex.com database could be integrated with a app that would make adding parts to inventory much easier.
If the UPC Index @ http://www.upcindex.com database could be integrated with a app that would make adding parts to inventory much easier.
7 votes -
Add Ticket Notes for Appointment Changes including Reschedules/Cancellations
We frequently change/remove appointments on tickets. Sometimes the client reschedules, other times they cancel until further notice and want to call back the next day with a new time. Right now, we constantly have to transcribe conversations into the ticket about which tech spoke with the client, if the appointment is rescheduled or deleted, and what time the old/new appointment times were for reference. And if we forget, there's no way to see what happened to the original appointment.
Can you please have appointment additions/edits/deletions auto-post private comments with change details (just like phone calls and estimate approvals do)? The…
28 votes -
Recurring appts on the appt feature -
I often need to create a series of appointments eg booking in weekly/monthly client/staff meetings but currently we have to create a new appt for each one. Having the ability to set up recurring appts would be a great time saver.
25 votes -
Open estimate reminder, please
Please can you build a open estimate reminder just as you have that send auto emails to customers that haven't paid for invoices.
So if a customer hasn't approved a estimate the system will send them reminders too.
20 votes -
GPS Tracking on company cars
Hey guys! I thought about this idea when I had a big issue with one of my techs being late to field job appointments. I was searching around the internet on ideas to keep track of my techs while they are in my company cars, and I ran across a website called www.mycartracks.com. This company has a API and allows integration with other companies. This would be a great addition to the app center. I was thinking about putting company phones in my company cars because My Car Tracks uses android phones to track location. This would be great…
36 votes -
add another asset button
When adding more than one asset I need to click on the assets link and then new asset. Could you not add a button to the created asset page so you can directly add another asset without any extra steps.
7 votes -
On recurring invoices, show the current tax status on the existing line items
currently, when you add an item to the invoice template, you do not have a way of knowing if you added it taxable or not nor is there a way to change it. Small detail, but would be helpful.
0 votes -
Add ticket url, ticket number or customer profile url to Marketr
When a customer replies to the generic Marketr email there is no way to know what they are referencing without opening RepairShopr, then the customers profile and the ticket or invoice. In fact, in some cases as with corporate contracts where they have had more than one ticket within a couple or a few days, it's completely impossible to know why the email is about.
As an exaple, we received an email a couple weeks ago from a customer whom brought us several phones, tablets and a laptop with a touch screen.
In his reply to Marketr, he said that…1 vote
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