General
3762 results found
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Allow Welcome/Home screen to be user definable
Allow repairshopr modules to be assigned to welcome/home page., i.e. random module/placement/sizing, etc..
8 votes -
Leads generation from existing customers
We recently became a broker for cell phone, Internet, TV, and home security services. We would like to use our existing customer base as warm leads to sell them these services. We would like there to be an option to create a lead from an existing customer. This would enable us to have some background on the customer's previous ticket(s) when we call them to sell them additional services.
6 votes -
Edit more in the add/view charges area
I've noticed that once an item is added to the ticket it cant always be edited well. Especially the qty of an item which is frustrating if its not a stock item and you have to re type all the info just to have a 2nd item the same!
Also is it possible to have description a non essential field? or change it so it can appear as brand or colour etc etc?
3 votes -
Modify the Purchase Order template to display Vendor SKUs
As a shop with multiple vendors, and vendor SKUs associated with our in-house SKU/product names, I really like the ability to email my PO to my vendor directly.
However, given that there are multiple vendors for my store, I would be nice to show the Vendor SKU in the PO email/pdf template, instead of my in-house SKU/product name.
This will help my vendors save time processing my orders, when they know they can look everything up right from the email.
6 votes -
5 votes
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Live Chat with ticket creation
It would be great if you offered a Live Chat feature with the ability that when chatting with a customer we could create a ticket from that conversation and have that information included into the ticket for reference.
5 votes -
put new ticket button in create ticket field...
We frequently make tickets back to back. So having to create a ticket, and then go back to the customer and then create another ticket adds more spaces. Having a 'Create Another Ticket' or 'New Ticket' button that is at the TOP of the recently created ticket field would be great. Thus, once one is done making a ticket, they can move right to the next created ticket creation. Thus streamlining the process.
5 votes -
Audit or History Log for Leads Area
Please create an "audit" or "History" for the leads area. It would be great if it was EXACTLY the same as tickets/invoices.
Why not have this and keep everything uniform?
1 vote -
Asset Assignment
Be able to map an asset to an assigned contact, this way when they email an issue creating a new ticket, their asset (PC in most cases) is automatically mapped to the ticket.
15 votes -
Customer Alets - for expiration events ?
somewhere there was a video that could use Inventory or custom REMINDERS ??
What I want is the ability to set some custom fields for clients - say Expiration dates (Backup Plan, or Remote RMMSPlans)... and then when it comes near Expiration date it give a pop-up or email reminder ALERT IN ADVANCE (like a early warning - 2 week reminder)
would this happen to be something with Assets ?
is that possible ?
6 votes -
Allow duplicate email address between customers
Many of my residential customers are also business customers, and many of them use the same email address for personal and business email.
169 votes -
Recurring Line Items
We have recurring Invoices, recurring Tickets, recurring Subscriptions. We need recurring Line Items. Many of my clients have recurring services from me. They occur monthly, bi-annually, annually, and at arbitrary times. Most of my clients are on account and prefer to be billed monthly. They can't handle more than one invoice per month.
My current process to satisfy my client's wishes and work within repairshoper is create a recurring invoice for monthly charges and create a annual or bi-annual ticket for things like anti-virus and other services for the same client. I must both notice the bi-annual or annual ticket,…
7 votes -
Integrate Call Feature with VOIP.MS
We would like to see integration with VOIP.MS for the Call Log / Call Back feature. Currently, we are unable to use our phone system with RepairShopr as it requires Asterisk PBX, which we used to use, but it was continuously being hacked. So we moved to VOIP.ms and they have a hosted PBX system.
We would like the ability to use RepairShopr with VOIP.ms as this is our phone service provider and it has been for a LONG time and we are not looking to switch.
Can you please integrate with VOIP.ms?
7 votes -
Add a payment integration from the device repair widget.
Add a payment integration from the device repair widget so customers can prepay online and a ticket is sent to the tech side.
11 votes -
Quickbooks Tax Group option
We need to have a tax group option that can get synced to quickbooks. We do onsites in different cities in our state and each city has one or more local tax rates depending on the area you are in. This makes it impossible to bill out in repairshopr when doing onsites if we want tax rates to sync properly. Even if we had the option to add multiple tax items (State+Local) individually to the invoice would be a small start.19 votes -
Leads - Notes
It would be great to be able to add notes to a Lead, why can't you do this easily?
EG: A lead comes in and a staff member contacts the lead, where do they put in some notes about what was spoken about?Thanks
7 votes -
Allow receipt text to be uniformly aligned
On our receipts, half the text is centered and the other half is left-aligned. May be nitpicking here, but the receipts would look a lot better if all the text was uniformly aligned.
6 votes -
Have customer sign off on estimates
Many of our client like the idea of seeing how much a job will be.(hence estimates) But some come back and say we didn't say it would cost that much. UGH! Intake form has a way to sign off. but doesn't include cost. What about having the Estimates signed (on screen) as well. That way client knows upfront what cost are, as they signed off on it. yea
9 votes -
Unconfusing the emails and CC emails.
When a customer sends an email in to Repairshopr to create a ticket there is no reference made to anyone that was CC'd on that email and replies do not get set to additional people. Please include any CC'd people in the additional email fields when creating a new ticket, and have those names listed in the Ticket Info and have a field in the comments area showing who each comment was sent to.
4 votes -
Integrate employee scheduling
It would be awesome to integrate with an employee scheduling software such as Orbital Shift, or something similar. Then our employees could see there work day for the week/month and even see what repairs are lined up for their work day.
4 votes
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