Add Ticket Notes for Appointment Changes including Reschedules/Cancellations
We frequently change/remove appointments on tickets. Sometimes the client reschedules, other times they cancel until further notice and want to call back the next day with a new time. Right now, we constantly have to transcribe conversations into the ticket about which tech spoke with the client, if the appointment is rescheduled or deleted, and what time the old/new appointment times were for reference. And if we forget, there's no way to see what happened to the original appointment.
Can you please have appointment additions/edits/deletions auto-post private comments with change details (just like phone calls and estimate approvals do)? The private comment would not need to trigger a status change. It would just be for informational purposes. Here are some examples:
Appointment is booked on a ticket:
Subject: Scheduled Update by: Tech Name Trigger: None
Message: Appointment scheduled for Thu 6-11-15 12:00-3:00
Appointment is changed/edited on a ticket:
Subject: Rescheduled Update by: Tech Name Trigger: None
Message: Appointment changed to Thu 6-12-15 3:00-6:00
Appointment is cancelled/deleted on a ticket:
Subject: Cancelled Update by: Tech Name Trigger: None
Message: Appointment was cancelled
PLEEEEEEEEEEEASE :) DO IT! DO IT! DO IT!
Ryan (Power User R7, RepairShopr)
shared this idea
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Eric
commented
This would be great to be added in. We rely heavily on appointment scheduling and really need to keep an eye on who is moving appointments around.