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855 results found

  1. Add emails sent to communication log

    There's an email button on every customer's profile. It really needs to add what you said to the communication log.

    7 votes
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    completed  ·  3 comments  ·  Admin →

  2. Support for Barter as payment

    We have some customers that we barter with. We trade invoices and give credit for each others work as opposed to writing checks. This could be worked out fine in RepairShopr by adding a payment method, but it creates problems with QuickBooks Sync...

    Barter is basically a bank account, just like checking, just like Paypal... Adding it as a payment option, then adding a way to map it to Quickbooks would ease some additional accounting work...

    Because of this, I can't use Quickbooks Sync because of this type of payment being received.

    1 vote
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    completed  ·  3 comments  ·  Admin →

  3. Require Ticket Type

    Under "ticket custom fields" in Admin Settings you can create multiple ticket types and require certain information to be filled out for the that type of ticket.

    It would be helpful if we could require that the "ticket type" to be filled out when creating a ticket.

    As it is, if you leave that field blank, it allows you to go on and create the ticket without providing a response. It would save some administrative overhead if I could require a response to this field.

    (I do know that you can require responses to custom fields after selecting a type,…

    3 votes
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    0 comments  ·  Admin →

  4. show actual numbers instead of %

    On the admin page, it shows me the % I have used, but it needs to show me the actual numbers, knowing that I have used 78% of my SMS doesn't really help me if it doesn't show me the actual number I have left to use.

    1 vote
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    0 comments  ·  Admin →
    completed  ·  Rajesh Agarwal responded

    Check out the report called “Consumables” – that should have what you are looking for!

  5. PO Access

    Technicians need to be able to access POs or Inventory control. Maybe a button in Inventory to get to POs. This way, a technician can create a PO and receive items on a PO without admin rights to everything.

    1 vote
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    1 comment  ·  Admin →
    completed  ·  Robert Reichner responded

    We added a Purchase Order button to the Inventory page a while back. Should show for anyone with the correct permissions.

  6. Api integrator

    It would be nice to have an api designer, for us a bit advanced users to design our own integrations with external system.

    Both ways.

    1 vote
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    0 comments  ·  Admin →

  7. Merge Tickets

    Occasionally I have a client e-mail our ticket system multiple times on the same issue which creates multiple ticket, each with there own important information.

    It would be great to merge tickets together so that we can easily consolidate information rather then manually copy information and close or delete one of the tickets.

    21 votes
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    completed  ·  8 comments  ·  Admin →

  8. Create ticket directly from asset

    From an MSP perspective being able to create a ticket directly from an asset will be VERY powerful and cut down on a lot of manual entry and clicking around.

    We currently have MaxFocus RMM integration so the workflow would be similar to this;

    • Client calls/emails
    • Client gives us the PC name
    • We enter the PC name in the search box under Customers > Assets
    • We can immediately create a ticket and 'TakeControl' of the PC

    Everything seems to be in place to allow this as the 'GFI Alerts' ticket creation is practically the same but only available to PC/Servers…

    3 votes
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    1 comment  ·  Admin →

  9. Mailing Label

    Add a mail or address label to the print options. Sometimes we have to mail an invoice, letter or estimate to a client and it would be nice to be able to just print the label from the drop down option. It could be done using the same size labels we use for asset, customer and tickets now.

    11 votes
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    15 comments  ·  Admin →

  10. Updates to email rules

    I have been having some issues using email rules, I had a ticket open for it a long while back. One of the biggest things I use it for is when clients email support requests directly to me. I had some rules setup to scan the subject for "from:AMA" to work for my client America Approved. I just tried it again today and see that there is another feature setup blocking it. Apparently when adding from: in the subject line it uses that as the from email address for the ticket. I don't need this fixed, as it serves the…

    1 vote
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    0 comments  ·  Admin →
    completed  ·  Robert Reichner responded

    Matthew – This was a beta feature that was in testing. We’ve since added much more detailed release notes to better alert on things like this. We’re also considering an ongoing “Feature Friday” series where we can highlight nuances in the system users may not know about. Appreciate your feedback here.

  11. Optionally require "Who referred you section" when creating a customer

    4 votes
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    3 comments  ·  Admin →

  12. Ability to send adhoc sms to customers

    One feature that appears to be missing but would be really great to include would be the ability to send sms to customers. For example, sometimes we need to send an sms as well as email to advise a customer their order is now in stock and ready for collection. We send this info via sms to ensure that customers get this message. We have to use another system to do this as there appears no way to do this within RepairShopr. Any chance this feature could be included in the software?

    38 votes
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    12 comments  ·  Admin →
    completed  ·  bobby responded

    Ad-Hoc SMS was completed. SMS Services must be enabled on the Customer Edit page, then you can click New > SMS on the Customer Detail page to send a SMS to a customer.

  13. 2-Way Sync with Google Calendar, Including Notes Section

    9 votes
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    1 comment  ·  Admin →
    completed  ·  Rajesh Agarwal responded

    This has been working for over a year now – let us know if you’re having issues with it!

  14. Make the POS default to Forms

    A lot of what we sell doesn't have UPC codes, it would be awesome if the POS could default to the Forms entry mode.

    1 vote
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    0 comments  ·  Admin →

  15. Inventory Physical location

    inventory physical location was not show in excel sheet after inventory export. this is very important to have in excel for audit and inventory count.

    1 vote
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    completed  ·  0 comments  ·  Admin →

  16. Rearrange Tabs

    How do we rearrange the tabs at the top of the screen? My leads tab is no longer visible by default, as the new added tabs push it off to the "more" section. Leads are important.

    3 votes
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    1 comment  ·  Admin →
    completed  ·  Rajesh Agarwal responded

    In the settings area there is a new section for the Tabs. Just go to General preferences, then look at the left menu for “Tabs Settings”

  17. Intake Form Online Signature

    A way to have customers sign the intake form online after the ticket is created should be implemented. It shouldn't be too difficult as this feature is available when using the self checkin page, but it only allows the customer to sign the intake form on a ticket they create. It would be beneficial it we could email a link to the client for them to sign the intake form from a ticket we created, or a ticket that was processed through leads. Currently we can email the intake form, but to capture a signature the client would have to…

    8 votes
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    7 comments  ·  Admin →
    completed  ·  Rajesh Agarwal responded

    We added a step type for “Signature” to the custom widgets.

    Check out Admin → Custom Widgets to create a wizard that includes any of the available steps – including a signature.

  18. Integrate RepairTech Solutions new product Kabuto monitoring

    RepairTech Solutions is releasing a new product to help retain business by monitoring customers machines and relaying the info back to the tech shop creating leads. More info here http://kabuto.io/

    Managed AV is on the feature list coming soon also!

    0 votes
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    1 comment  ·  Admin →

  19. Customisation of Receipt Template

    I want to be able to customise the Receipt Template that prints from the Receipt Printer when the invoice prints

    I can customise the invoice to how I want but cant find a way to do the receipt. EG get rid of the signature line or change text

    44 votes
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    18 comments  ·  Admin →

  20. Make Contracts searchable, or at least show all on one page.

    Right now, contracts are very difficult to use. After creating nearly a few hundred of them, it is almost impossible to find a specific one in the list. The problem, there is no way to search contracts (a search box would be nice).

    As a temporary fix, if all contacts were listed on one page (similar to how recurring invoices are listed). you could at least do a control + F to find a specific contract or client name. but right now, contracts only list 50 on a page at a time, which forces you to click through pages of…

    0 votes
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    completed  ·  1 comment  ·  Admin →
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