Create ticket directly from asset
From an MSP perspective being able to create a ticket directly from an asset will be VERY powerful and cut down on a lot of manual entry and clicking around.
We currently have MaxFocus RMM integration so the workflow would be similar to this;
- Client calls/emails
- Client gives us the PC name
- We enter the PC name in the search box under Customers > Assets
- We can immediately create a ticket and 'TakeControl' of the PC
Everything seems to be in place to allow this as the 'GFI Alerts' ticket creation is practically the same but only available to PC/Servers generating alerts.
The exact same question was asked 2 years ago --
http://feedback.repairshopr.com/forums/165658-general/suggestions/5021036-ticket-creation-from-assets
Thanks,
Mikel!
3
votes
Mikel
shared this idea
We just added a New Ticket button to the Asset Detail page!
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Ryan (CTO, Pinellas Computers)
commented
Great idea @Mikel.
We're not even an MSP and this still sounds like a convenient idea. Good call!