Require Ticket Type
Under "ticket custom fields" in Admin Settings you can create multiple ticket types and require certain information to be filled out for the that type of ticket.
It would be helpful if we could require that the "ticket type" to be filled out when creating a ticket.
As it is, if you leave that field blank, it allows you to go on and create the ticket without providing a response. It would save some administrative overhead if I could require a response to this field.
(I do know that you can require responses to custom fields after selecting a type, but I also would very much like to be able to require the selection of a type)
Thank you for listening. ;)
3
votes
Michael Johnson
shared this idea
We just added this!